Home » UK ISP News Archive » ISP News (18664 Posts)

Latest ISP News

Broadband ISP KCOM Awards Three More Digital Inclusion Grants

9th Jul, 2025 (0 Comments)

Hull-based incumbent broadband provider KCOM, which has built a Fibre-to-the-Premises (FTTP) network across large parts of East Yorkshire and Lincolnshire in England, has named three more winners for their Digital Inclusion Grants – worth a combined £20k. A total of £100,000 has so far been paid out to related projects since the scheme started.

Wildanet Engineer's Hand Connecting FTTP Lines

Wildanet’s Project Gigabit Broadband Build in Cornwall Covers 10,000 Premises

9th Jul, 2025 (5 Comments)

Alternative UK network provider Wildanet has announced that they’ve now built their Fibre-to-the-Premises (FTTP) based broadband service to an additional 10,000 premises in rural Cornwall. The effort forms part of the three contracts they hold with the government’s wider £5bn Project Gigabit programme, which are worth £77m (state aid).

Bundle of optical fibers with lights in the ends lay on keyboard.

Neos Networks Completes Oxfordshire UK GigaHubs Full Fibre Build

9th Jul, 2025 (0 Comments)

The Oxfordshire County Council (OCC) and Neos Networks have today confirmed the completion of their £7.25m “GigaHubs” project, which has now connected 192 public sector sites (schools, hospitals etc.) to a new 1,500km long gigabit-capable full fibre broadband network.

Broadband downloading and uploading speed uk by 123RF ID51876143

Ookla Award Three UK and Vodafone Fastest for 5G Mobile Speeds in H1 2025

9th Jul, 2025 (6 Comments)

Network testing firm Ookla, which collects data from consumers via their popular broadband Speedtest.net service, has published their Q1-Q2 2025 (H1) study into the speed of 5G based mobile broadband networks across the United Kingdom. The results reveal that Three UK continues to hold the top spot, followed by merger partner Vodafone.

Sky Broadband Launch WiFi 7 Router and 5Gbps UK Broadband via CityFibre UPDATE

9th Jul, 2025 (66 Comments)

Internet provider Sky Broadband has today gone fully live via CityFibre’s growing Fibre-to-the-Premises (FTTP) based home broadband network. The change is being launched alongside a new Wi-Fi 7 router – “Gigafast+ Hub” (SCER11BELUKS) – and two new packages – Full Fibre 2.5 Gigafast+ (2.5Gbps) and Full Fibre 5 Gigafast+ (5Gbps).

Ookla Bring New Features to Internet Speedtest and Downdetector App

8th Jul, 2025 (5 Comments)

Network testing firm Ookla has released an updated version of their popular broadband performance testing Speedtest.net app (Android and iOS), which further improves integration with their popular internet outage monitoring service (Downdetector) and adds new Experience Ratings to their speed tester.

Airport UK WiFi and Mobile User Overlooking Plane by 123rf ID189808456

Heathrow Ranks Poorly in Study of WiFi and Mobile Broadband at 48 Airports

8th Jul, 2025 (3 Comments)

New research from network testing firm Ookla, which operates the popular online Speedtest.net service for broadband users, has revealed that London Heathrow (LHR) in the UK ranks poorly for mobile broadband (4G/5G) and WiFi performance when compared with 48 major airports worldwide.

BT-Group-2024-name-on-side-of-office-building

Eir Take BT to Court in £67m Damages Claim Over N.Ireland Contract UPDATE

8th Jul, 2025 (0 Comments)

Irish network operator Eir is taking BT (Openreach) to the High Court in London over a claim for damages worth £67m, which relates to a long-running dispute over the UK broadband giant’s Northern Ireland Public Sector Shared Network (NIPSSN) contract to provide connectivity services; the same one that attracted a £6.3m fine from Ofcom in 2020.

consumer complaint uk red triangle warning sign by 123rf

Ofcom Make it Quicker to Raise UK Broadband and Phone Complaints

8th Jul, 2025 (3 Comments)

The UK telecoms and media regulator, Ofcom, has today confirmed that they will make it quicker for consumers to access Alternative Dispute Resolution (ADR) providers, which are third-party ombudsman schemes that help people to resolve complaints with their phone, broadband and mobile providers.

Tesco Mobile Make Top 10 for UK Customer Satisfaction as Virgin Media Improves

8th Jul, 2025 (5 Comments)

The Institute of Customer Service (ICS) has today published their second biannual UK Customer Satisfaction Index for 2025 (July), which reveals that only one mobile and broadband (telecoms) provider made it into their table of the country’s top 50 organisations – Tesco Mobile (9th). But both Virgin Media and Utility Warehouse saw a big improvement.

House-with-WiFi-broadband-symbol-above-123RF-60930318

ISPA Study Claims 72 Percent of UK Backs Continued Investment in Broadband

8th Jul, 2025 (1 Comment)

The UK Internet Service Providers Association (ISPA), which is a trade body representing ISPs and related comms providers, has today published the results of a new nationally representative poll. This found that 72% of people believe it’s important for broadband providers to keep upgrading networks and 62% were willing to accept short-term traffic disruption for long-term improvements.

MedUX Benchmark Finds UK is Weak for 5G Mobile Network Connectivity

8th Jul, 2025 (3 Comments)

Network benchmarking firm MedUX has today published the results of a new study that examined the United Kingdom’s experience and quality of 5G (mobile broadband) networks. But sadly, it discovers that a “significant gap” remains between aspiration and reality for customers.

Gov Confirm 7th Sept 2025 Test of UK Mobile Emergency Alerts System

8th Jul, 2025 (2 Comments)

The UK government yesterday revealed the time and date for its next major nationwide test of the Emergency Alerts service by mobile network operators, which will take place at “around” 3pm on 7th September 2025. This is normally only intended to be used if there’s a “danger to life nearby” (e.g. severe flooding, fires and extreme weather).

Virgin-Media-O2-Engineer-Looking-at-Diagram

System Error Leaves Virgin Media Broadband User Offline for 19 Weeks

8th Jul, 2025 (17 Comments)

Broadband ISP Virgin Media UK has blamed a “system error” for leaving one of its new customers without a working internet connection for nearly five months, which resulted in repeated failures to complete the installation via missed engineer appointments. But to make matters worse, the provider initially only offered £30+ worth of compensation for the trouble.

Comms Council Reveal the 2025 Best UK VoIP Provider Award Finalists

7th Jul, 2025 (4 Comments)

The Comms Council UK, which represents much of the United Kingdom’s national Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has today released their shortlist of finalists for the organisation’s 17th annual 2025 industry awards event.

Cornwall UK Police Warn Teenagers NOT to Climb Mobile Masts – Obviously

7th Jul, 2025 (2 Comments)

The Falmouth and Helston Police (FHP) in Cornwall yesterday had to deal with another contender for the Darwin Awards after they warned that several teenagers had been spotted scaling to the top of a mobile network mast at Breageside, Porthleven – nearly becoming an example of natural selection at work.

Brsk-engineer-on-cherry-picker-lift-PR-301024

Broadband ISP Brsk Fined £14k by Ofcom UK for Telecoms Poles Rule Breach

7th Jul, 2025 (4 Comments)

Alternative broadband ISP Brsk (Netomnia) has been fined £14,000 by Ofcom over its roll-out of hundreds of new 9 metre high telecoms poles in the city of Birmingham, which were installed to support the roll-out of a new full fibre (FTTP) network. But they were today found to have breached two conditions under the Electronic Communications Code (ECC).