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Virgin Media UK Sees Take-up of Smart Support Reach 200,000 Customers

11th Oct, 2024 (5 Comments)

Broadband ISP Virgin Media (O2) has issued a brief update on the gradual roll-out of “Smart Support”, which is a new service that aims to boost the reliability of internet connections by proactively identifying and tackling issues remotely at no extra cost. Some 200,000 customers have now benefitted from this (up from 50k in July), with 150k more to join by the end of 2024.

Ofcom Probe Gigaclear Over Failure to Provide UK Caller Details to Emergency Services UPDATE

11th Oct, 2024 (2 Comments)

The UK telecoms and media regulator, Ofcom, has launched an investigation into rural broadband ISP Gigaclear over a possible failure to “provide accurate and reliable caller location information to emergency organisations“, which could have made it more difficult for the police, fire and ambulances to find callers.

Three Men Arrested in N.Ireland for Theft of Openreach’s Broadband Cables

11th Oct, 2024 (1 Comment)

The Police Service of Northern Ireland (PSNI), which have been investigating multiple thefts of copper broadband and phone cables from Openreach (BT) – said to be worth “six figures“, have just arrested three men (aged 36, 38 and 60) on suspicion of related theft and criminal damage.

Virgin Media Becomes First Big UK ISP to Adopt Apple Pay and Google Pay

11th Oct, 2024 (12 Comments)

Broadband, TV and phone provider Virgin Media (O2) this morning claims to have become the first major UK telecoms provider to enable digital payment systems, Apple Pay and Google Pay, for recurring contract payments. The hope is that this will provide a “convenient alternative to traditional direct debits“.

Voneus Claims Walney Island Wireless Broadband Build was Fastest in the World

11th Oct, 2024 (2 Comments)

Rural broadband ISP Voneus has today announced the completion of their effort to roll-out a new “Gigabit Wireless Broadband” (FWA) network across 4,700 homes on Walney Island in Cumbria (England), which they say took only 12-weeks to complete and is thus the “fastest ever deployed worldwide.”

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Four Arrested Over Theft of Batteries from Broadband Cabinets in Kent UK

11th Oct, 2024 (14 Comments)

The Kent Police‘s Rural Task Force this week arrested four suspects – three men aged between 37 – 57 and a 14-year-old boy – in connection with the theft of batteries from “telecoms boxes” (i.e. street cabinets used by broadband providers) and a large number of cables from across the South East of England.

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London Hosts the Most Nuisance Callers by Percentage of All UK Reports

11th Oct, 2024 (9 Comments)

A rather basic new study, which was conducted by tech refurbishment firm Back Market, has analysed the number of nuisance call reports coming from 752 area codes across the UK – as reported on who-called.co.uk – to see which ones receive the highest percentage of reports nationally. Perhaps unsurprisingly, given its size, London was found to be the area most exploited by cold callers.

Rural Wales Broadband ISP Ogi Opens 8th Round of Community Fund

11th Oct, 2024 (0 Comments)

Infracapital-backed network builder and UK ISP Ogi, which is investing £245m into the deployment of a new Fibre-to-the-Premises (FTTP) broadband network across South Wales, has confirmed that they’ve opened up their “Cefnogi” local community support fund for an 8th round of projects.

Sky UK Extends Satellite TV Partnership with SES Until 2029

10th Oct, 2024 (12 Comments)

Global satellite provider SES, which operates a network of nearly 70 satellites that can deliver video and data services to 99% of the world’s population, has today announced an extension of their existing partnership with Sky that will see them continuing to provide capacity to support the Sky Q TV service in the UK and Ireland until the end of 2029.

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Onestream Claims to be First UK Broadband ISP to Encourage Router Reuse

10th Oct, 2024 (29 Comments)

Hampshire-based broadband ISP Onestream, which sells internet access packages using Openreach’s national network, today claims to have become “the first” internet provider to offer all its customers the “game-changing” option to reuse their existing router when they switch – “saving money and preventing devices becoming electronic waste.”

EE UK Overcharges Some Mobile Customers by Hundreds of Pounds

10th Oct, 2024 (9 Comments)

Mobile network operator EE UK has confirmed to ISPreview that it overcharged a “very small” number of customers, in some cases by hundreds of pounds, for calls that should have been included as part of their bundled allowance. The issue appears to have occurred as part of the operator’s move to adopt a new billing system.

80 Percent of Stoke Covered by Freedom Fibre’s FTTP Broadband

10th Oct, 2024 (2 Comments)

ISP LilaConnect, which following the VX FIBER UK acquisition is now part of Freedom Fibre‘s gigabit-capable full fibre (FTTP) broadband network (here), has today revealed that their fibre coverage in the Staffordshire (England) city of Stoke-on-Trent has now expanded to pass 80% of local premises (103,784).

CNI Boosts Broadband Infrastructure Sharing with AssetHub

9th Oct, 2024 (1 Comment)

The Cooperative Network Infrastructure scheme in Tameside, Blackpool, Manchester and Sussex (England), which helps to enable the commercial re-use of existing local authority owned cable ducts and fibre to aid the roll-out of gigabit-capable broadband, has made it easier to share related assets (fibre, street furniture etc.) via a new partnership with AssetHUB.

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Regulator Fines Manx Telecom £100k Over Fibre Dispute with BT and Sure

9th Oct, 2024 (0 Comments)

The Communications and Utilities Regulatory Authority (CURA) for the Isle of Man, which is a British Crown Dependency in the Irish Sea between England and Ireland, has fined dominant broadband and telecoms operator Manx Telecom £100,000 for failing to correctly handle Sure’s request for an interconnection with BT’s subsea fibre cable.

ASA Ban Ads for Major UK Telecoms Providers Over Misleading Price Hikes UPDATE

9th Oct, 2024 (9 Comments)

The UK Advertising Standards Authority (ASA) has today banned a series of website-based adverts for major broadband ISPs and mobile network operators, including BT, EE, Plusnet, TalkTalk, O2 and Virgin Media, after the way they all presented their annual mid-contract price hikes was found to be “misleading“.

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New Digital UK Map of Underground Cables to Enter Public Beta in 2025

8th Oct, 2024 (10 Comments)

The Government has announced that their new National Underground Asset Register (NUAR), which is a digital UK map of underground pipes and cables (broadband, water etc.) that is partly designed to help reduce accidental damage, will finally be made available as a public beta service by spring 2025.

Voneus Bring Gigabit Broadband to Tiny Pembrokeshire Village of Dale

8th Oct, 2024 (8 Comments)

After some false starts in the past, residents of the tiny coastal Pembrokeshire (Wales) village of Dale can now finally start enjoying access to a new gigabit-capable Fibre-to-the-Premises (FTTP) broadband network, which is thanks to a deployment by local ISP Voneus that was funded by the government’s gigabit voucher scheme.