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Articles for Category Tag - Awards

 
best isp gold award

19th September, 2013 (10 Comments)

Consumer magazine Which? has granted Recommended Provider status for the fifth consecutive time to PlusNet’s Home Broadband service in their latest biannual survey of ISP reliability, value, performance and general customer satisfaction. Apparently this time around they were the only ISP to achieve the gong.

telephone support rage and complaints

13th September, 2013 (4 Comments)

A new study into the frustration caused by automated phone menus on telephone support and service lines, which are used by multiple companies around the United Kingdom, has listed BT, Sky (Sky Broadband) and TalkTalk in its annual list of the Top 20 worst offenders.

award best golden cup broadband isp

12th September, 2013 (0 Comments)

Computing magazine PC Pro has revealed the winners of its annual PCPro Excellence Awards 2013, which once again saw Zen Internet named as the Best Broadband Supplier and PlusNet coming in as “Highly Commended“.

superhub v2

4th September, 2013 (7 Comments)

Cable ISP Virgin Media (Liberty Global) has today highlighted the latest “independent testing” from the University of Bristol and Farncombe, which appears to show that their new SuperHub wireless broadband router offers better home WiFi performance than BT’s equivalent HomeHub4. It also beat similar kit from Sky Broadband and TalkTalk.

isp Internet download speed arrow uk

3rd September, 2013 (9 Comments)

The latest anecdotal August 2013 Broadband.co.uk survey of national fixed line consumer broadband ISP speeds in the United Kingdom has revealed that the average internet download rate is now 17.512Mbps (down from 18.662Mbps in July) and the average upload speed has hit 2.894Mbps (down from 3.338Mbps)

twitter

10th August, 2013 (2 Comments)

An interesting new study from social media analyst WaveMetrix has taken a look at the United Kingdom’s biggest broadband ISPs to discover which gives the best support via Twitter. The study found that good support is about more than being the fastest to reply. Just ask Virgin Media, which wasn’t the fastest like Sky Broadband but still did well.

fast broadband uk

7th August, 2013 (44 Comments)

Ofcom has published its latest biannual report into the real-world performance of fixed line broadband ISP speeds in the United Kingdom, which found that the average internet download rate had climbed to 14.7Mbps (Megabits per second) and that’s up from 12Mbps six months earlier (+22%). But rural areas continue to suffer from slow speeds.

nextgen uk logo

6th August, 2013 (3 Comments)

The annual 2013 Next Generation Digital Challenge Awards, which will run alongside the NextGen Conference in London (14-15th October), has unveiled a shortlist of potential winners for its Best Fixed Rural Network and Best Fixed Urban Network category. Broadband ISPs CityFibre, Cotswolds Broadband, Hyperoptic and others are all in with a chance.

isp Internet download speed arrow uk

2nd August, 2013 (15 Comments)

The latest anecdotal monthly study of fixed line consumer broadband ISP speeds in the United Kingdom has revealed that the average internet download speed during July 2013 was 18.662Mbps, which is up from 18.365Mbps in June. By contrast the average upload speed hit 3.338Mbps (up from 2.882Mbps in June).

ofcom uk telecoms regulator

23rd July, 2013 (0 Comments)

Ofcom has published the outcome from their latest mystery shopping study into fixed line ISP compliance with the regulators rules concerning how broadband speeds should be sold and communicated to consumers. Suffice to say that some providers (TalkTalk and O2) have fallen short of expectations but overall the market has improved.

wireless mobile mast

18th July, 2013 (3 Comments)

RootMetrics has published another new study into the 3G and 4G based Mobile Broadband performance from all four of the UK’s major Mobile Network Operators (MNO), covering the cities of Liverpool, Belfast and Sheffield. As before EE and Three UK came top of the pack for internet download speed.

ispa 2013 uk isp awards

12th July, 2013 (23 Comments)

The UK Internet Service Providers Association (ISPA) has today unveiled the full winners list from last night’s 15th annual 2013 Internet Industry Awards, which saw the award for ‘Best Superfast Broadband‘ go to London ISP Hyperoptic and the gong for ‘Best Consumer Fixed Broadband‘ being won by Sky Broadband.

wireless mobile mast

11th July, 2013 (1 Comment)

RootMetrics has published a new study of mobile broadband performance in Edinburgh and Glasgow (Scotland, UK), which as usual found that EE and Three UK delivered the fastest 4G and 3G data connections respectively to local mobile users.

broadband internet video and movie streaming

9th July, 2013 (2 Comments)

Netflix UK‘s unlimited movie and TV video streaming service has released its latest monthly Netflix ISP Speed Index update for June 2013, which is designed to reveal which ISPs deliver “the best streaming experience“. Suffice to say that not a lot has changed since earlier this year and Virgin Media remains top.

newcastle uk mobile broadband speeds

2nd July, 2013 (2 Comments)

The latest RootMetrics study of mobile network performance in Newcastle (North East England) has named EE and Three UK as the best two networks for Mobile Broadband speeds, with both also scoring well for text message and call performance. But once again Vodafone was the worst.

ofcom uk telecoms regulator

26th June, 2013 (0 Comments)

Mobile and Internet provider EE UK (Orange) has once again been shamed by Ofcom’s latest quarterly customer complaints report (Q1-2013), which highlighted their home broadband service as having the largest number of disgruntled customers among all of the biggest ISPs. But they did improve from Q4-2012.

which awards 2013

21st June, 2013 (9 Comments)

The winners of the annual Which? Awards 2013 event were announced this week and saw the gong for Best Telecom Services Provider going to Tesco Mobile, which managed to beat the other finalists including O2, Zen Internet and PlusNet.

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