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Articles for Category Tag - Awards

 
mobile mast uk in circle

13th August, 2019 (1 Comment)

RootMetrics will today publish their latest H1 2019 study of 4G mobile network performance in the United Kingdom, which once again concluded that EE (BT) is overall still the top performing operator and also delivered the fastest aggregate mobile broadband download speed in UK-wide testing (37.6Mbps). Sadly O2 remains at the bottom.

complaints ofcom report isp broadband tv phone mobile

23rd July, 2019 (9 Comments)

A new report from Ofcom has revealed that Plusnet attracted the most UK consumer complaints for fixed line broadband and phone in Q1 2019, while Vodafone attracted the most gripes for Mobile and TalkTalk for Pay TV services. On the flip side Sky Broadband (Sky TV) and EE generated the fewest fixed line moans.

woman customer complaints call center vector illustration eps 10

18th July, 2019 (5 Comments)

A new survey of 3,807 consumers by Which? has revealed the top consumer complaints for each of the UK markets largest TV and broadband ISPs. Overall the study found that 70% had experienced an “issue” with their provider and customers of cable operator Virgin Media were the most likely to have had problems.

uk customer satisfaction index

12th July, 2019 (3 Comments)

The Institute of Customer Service has published its latest UK Customer Satisfaction Index, which lists the top 50 organisations for customer service.. obviously. Overall only two telecoms providers (mobile, broadband ISP and phone) made the grade – mobile operator giffgaff (ranked 19th) and Tesco Mobile (ranked 49th).

ispas 2019

12th July, 2019 (7 Comments)

The UK Internet Service Providers Association (ISPA) last night confirmed the winners of their 21st annual 2019 internet industry awards, which among other categories saw Hull provider KCOM scoop the win for “Best Consumer ISP” and altnet FTTH provider TrueSpeed come out top as the “Best Rural Broadband” ISP.

internet service providers association uk

10th July, 2019 (10 Comments)

One embarrassment too many. The UK Internet Service Providers Association (ISPA) has, at the 11th hour, decided to scrap the “Internet Villain” category from their annual industry awards event, which came after a global backlash over their decision to nominate Mozilla due to their DNS-over-HTTPS (DoH) push.

internet service providers association uk

2nd July, 2019 (19 Comments)

The UK Internet Service Providers Association (ISPA) has published a list of finalists for the “Internet Hero” and “Internet Villain” categories at this year’s forthcoming annual internet industry awards, although the decision to put Mozilla under the Villain category for their DNS-over-HTTPS (DoH) push may be contentious.

speed meter broadband download upload uk isp

24th June, 2019 (19 Comments)

As the first half of 2019 comes to an end we’ve taken a look back to see how average broadband download and upload speeds have changed across the top fastest national fixed line ISPs and 4G mobile operators. Overall the picture is one of gradual improvement, thanks to rising take-up of faster connections.

connected britain award

19th June, 2019 (0 Comments)

The annual Connected Britain Awards 2019 (Total Telecom) were handed out last might to a number of winners in London, which among other things saw several UK broadband ISPs and “full fibre” network projects (Openreach, BT, KCOM, Superfast Essex etc.) pick up awards for their various different efforts.

slow internet download

18th June, 2019 (12 Comments)

The latest data from broadband speed testing giant Ookla (Speedtest.net) has revealed that the United Kingdom is now ranked just 42nd in the world for fixed broadband ISP download speeds (61.75Mbps average) and a dismal 49th for mobile (30.93Mbps), which compares with 29th and 46th respectively in January 2018.

inca gold standard

10th June, 2019 (0 Comments)

The Independent Networks Co-operative Association (INCA) has today awarded their first fixed wireless broadband ISP – Secure Web Services (SWS) – with a “Gold Standard Quality Mark“, which aims to highlight alternative network providers that adopt the best practices in performance, design and operations.

mobile broadband speed test uk

6th June, 2019 (3 Comments)

Crowdsourced data analysis company Tutela has revealed the results from their latest study of mobile broadband performance (i.e. speeds, latency, jitter and packet loss) across the United Kingdom. Overall EE (BT) remains top of the pack for 4G networks, while Three UK does the best for older 3G services.

wireless masts towers and networking

29th May, 2019 (2 Comments)

The latest 2019 State of Mobile Network report from Opensignal has ranked the United Kingdom 27th out of 87 countries in the world for its average Mobile Broadband (3G / 4G) download speed (21.7Mbps), as well as 30th for upload speeds (7.4Mbps), 29th for latency times (46ms) and 26th for 4G network availability (84.7%).

award best golden cup broadband isp

22nd May, 2019 (7 Comments)

The second stage of the annual Broadband Genie 2019 survey has today presented several awards to Zen Internet, the Post Office and Plusnet after they took the top spots across various different UK ISP performance categories. Overall budget ISP Plusnet took home the most wins, including for “Best Broadband Provider.“

speed up broadband internet uk performance

8th May, 2019 (20 Comments)

The national UK telecoms regulator has today published their 2019 study of fixed line home broadband ISP speeds, which reports that the average download rate has risen from 46.2Mbps last year to 54.2Mbps now and uploads hit 7.2Mbps (up from 6.2Mbps). But the gap between urban and rural areas has worsened.

ITSPA UK Voip Awards Logo

1st May, 2019 (1 Comment)

The Internet Telephony Services Providers Association, which represents the United Kingdom’s Voice-over-Internet-Protocol (VoIP) phone industry, has today unveiled the winners of this year’s 2019 ITSPA Awards event. The awards were presented across 12 categories at Glaziers Hall in central London.

consumer complaints and feedback uk isp

30th April, 2019 (2 Comments)

Ofcom has today published their 2019 survey of UK service quality, call waiting times, complaints and install times among the largest broadband ISPs and mobile operators. Overall TalkTalk attracted the lowest satisfaction for home broadband (79%) and Tesco Mobile did the same for mobile (90%).

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