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Articles for Category Tag - Awards

 
Comms-Council-UK-Logo

22nd July, 2021 (1 Comment)

The Comms Council UK (formerly ITSPA), which represents the United Kingdom’s Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has today published their shortlist of finalists for the organisation’s annual 2021 Awards event.

22nd July, 2021 (3 Comments)

Mobile testing firm RootMetrics has published their latest biannual H1 2021 study of mobile network (4G and 5G) and broadband performance across the United Kingdom, which once again named EE (BT) as the best overall operator. But they were beaten in one category, with O2 (VMO2) coming top for accessibility.

uk customer satisfaction index

7th July, 2021 (4 Comments)

The Institute of Customer Service has today published their latest biannual UK Customer Satisfaction Index (July 2021), which sadly saw only one telecommunications provider make it into their ranking of the top 50 organisations – Tesco Mobile, albeit with a slightly improved score of 83.9 out of 100 (up from 83.3) in January 2021.

5g_mobile_logo_and_signal_uk_image

7th July, 2021 (10 Comments)

Mobile benchmark firm RootMetrics has just published a new summary of their latest 5G based UK mobile broadband speed and availability testing across the four primary network operators – EE (BT), O2 (VMO2), Vodafone and Three UK – in the cities of Leicester, Liverpool, Manchester and Newcastle.

26th June, 2021 (9 Comments)

We’re nearly six months into 2021 and that means it’s time to take a quick look back to see how the UK’s average broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs and mobile network operators. The good news is there’s been a good increase from most providers.

5g itu

15th June, 2021 (3 Comments)

Mobile benchmarking firm RootMetrics has today published a short summary of their latest 5G based mobile broadband speeds and availability across the four primary network operators – EE (BT), O2 (VMO2), Vodafone and Three UK – in the cities of Edinburgh, Glasgow, Cardiff and Nottingham.

Tutela_4g_mobile_testing_map

8th June, 2021 (0 Comments)

Crowdsourced benchmarking firm Tutela has published their latest H1 2021 study of mobile broadband (4G and 3G) performance across the United Kingdom, which broadly finds that EE (BT) delivered the best download speeds and fastest latency times, although Vodafone came top for uploads.

5th June, 2021 (18 Comments)

Opensignal, which uses crowd-sourced data to benchmark mobile broadband networks across the world, has published an updated comparison of 5G performance across Europe and the Middle East (EMEA). The UK scored an average download of 121.4Mbps (13.8Mbps upload), which is roughly half what the top performers deliver.

5g signal

26th May, 2021 (21 Comments)

Mobile benchmarking firm RootMetrics has today published a new report that examines the mobile broadband download speeds and availability of 5G networks across EE, O2, Vodafone and Three UK in four recently tested cities during the first half of 2021 – Birmingham, Bristol, Coventry, and London.

consumer satisfaction broadband rating

7th May, 2021 (2 Comments)

Ofcom has published their 2021 survey of UK broadband ISP and mobile service quality, call waiting times, complaints and install times among the largest providers. Overall TalkTalk attracted the lowest satisfaction for broadband (77%), while Three UK did the same for mobile (86%). Generally, customer service has taken a COVID-19 hit.

30th April, 2021 (26 Comments)

Ofcom’s latest Q4 2020 consumer complaints report has today been published, which names and shames Vodafone for attracting the most gripes about fixed broadband and phone in the quarter, while iD Mobile and Three UK jointly did the same for Mobile and Virgin Media came bottom for Pay TV.

woman customer complaints call center vector illustration eps 10

29th April, 2021 (8 Comments)

A new survey from Broadband Genie, which used a special tool to analyse and estimate the consumer stress levels of 344,243 tweets that were aimed at UK mobile operators, claims to have identified those that had the most stressed customers. Apparently, customers of iD Mobile are the most frustrated.

14th April, 2021 (11 Comments)

The latest April 2021 Mobile Network Experience Report from Opensignal has measured the 4G and 5G (mobile broadband) performance of all four primary operators – EE, Vodafone, O2 and Three UK – to determine which delivers the best connectivity. Overall EE leads the pack, but it’s not a clear-cut victory in every category.

8th April, 2021 (11 Comments)

A new report from mobile benchmarking firm RootMetrics has used the data they gathered for their previous H2 2020 study (here) to rank 16 of the United Kingdom’s largest and fastest cities by their average (median) download speed on 4G and 5G networks. Liverpool came top with an aggregate speed of 43.6Mbps.

20th March, 2021 (39 Comments)

Consumer magazine Which? has today published the results from their latest annual 2021 reader survey of broadband ISP satisfaction, which saw Zen Internet come top with a reduced customer satisfaction score of 70% (down from 84%) in an otherwise problematic year, where 69% of respondents suffered connectivity problems.

22nd February, 2021 (12 Comments)

The winners of the annual Uswitch.com Mobile Awards 2021 have today been unveiled, which among other categories saw smaller operators like giffgaff scooping “Network of the Year,” while Asda Mobile were hailed as the “Best Network for Customer Service” and Smarty took home the win for “Best Pay-As-You-Go (PAYG) Network.”

mobile_network_signal_tower_uk_illustration

19th February, 2021 (16 Comments)

Global Wireless Solutions has today published the results of their annual (2021) study of mobile network (4G and 5G) performance (broadband speeds etc.) across 37 UK cities, which concludes that O2 is the “most reliable network” – performing best in 18 of 37 cities, towns, and motorways tested, followed by EE, Vodafone and Three UK.

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