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Articles for Category Tag - Awards

 

25th June, 2022 (1 Comment)

We’ve today taken our biannual (H1 2022) look back to see how the UK’s average broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs and mobile operators. Suffice to say, the growing availability of gigabit-capable fixed and 5G networks is having a real impact.

UK-Fibre-Awards-2022

10th June, 2022 (4 Comments)

The inaugural UK Fibre Awards event was held last night, which saw various broadband ISPs and full fibre network builders across ten categories pick up awards for their achievements. Some of the winners included Giganet, which was named ‘Overall Fibre Provider of the Year‘, while G.Network scooped ‘Best Urban Fibre Provider‘.

RoSPA-Awards-2022

1st June, 2022 (0 Comments)

M Group Services, which serves the UK and Ireland via various broadband and mobile focused civil engineering firms (Avonline Networks, magdalene, Morrison etc.), has secured multiple awards for achieving high standards in health, safety and wellbeing at this year’s Royal Society for the Prevention of Accidents (RoSPA) awards.

cityfibre_fence_sign_photo

24th May, 2022 (2 Comments)

The FTTH Council Europe, which is currently holding its annual conference in Vienna (Austria) this week, has today announced the winners of three awards that reflect those who have made “outstanding contributions” to the acceleration of FTTP/B deployment in Europe. One of the headline ‘Operator Award‘ winners was CityFibre.

consumer satisfaction broadband rating

18th May, 2022 (0 Comments)

Ofcom has published their 2022 survey of UK broadband ISP and mobile service quality, call waiting times, complaints and install times among the largest providers. For example, Vodafone attracted the lowest satisfaction for broadband (77%), while BT secured the highest (88%). But overall, service quality has improved since COVID-19.

speed_slow_download_2020_uk_broadband

11th May, 2022 (14 Comments)

Ofcom has proposed to tweak their 2019 voluntary Code of Practice for Broadband ISP Speeds, which will extend the current ‘Right to Exit‘ (i.e. when an ISP fails to correct a problem with broadband speeds) to the latest definition of service bundles. It will also require FTTP and cable ISPs to provide details on observed line speeds.

UK-Fibre-Awards-2022

4th May, 2022 (4 Comments)

The inaugural UK Fibre Awards event has recently announced its first shortlist of potential winners for 2022, which lists various broadband ISPs and network builders across ten categories (e.g. Best Rural Fibre Provider, Best Urban Fibre Provider etc.). Some providers, such as Giganet, managed to be shortlisted across multiple categories.

Consumers-Complaints-for-Ofcom-UK-via-Smartphone

27th April, 2022 (8 Comments)

Ofcom’s latest Q4 2021 (calendar) study of UK consumer complaints has named Shell Energy as attracting the most gripes for fixed broadband services, while TalkTalk did the same for landline phone and Virgin Mobile took flak for Pay Monthly mobile services. Finally, Virgin Media (VMO2) were on the naughty step for Pay TV.

mobile mast uk in circle

23rd April, 2022 (22 Comments)

Consumer magazine Which? has just published the results of its latest survey, which claims to reveal the best and worst UK mobile operators. Overall the four primary operators – O2 (VMO2), EE (BT), Vodafone and Three UK – were “outperformed” by smaller virtual networks, such as Smarty, Giffgaff, Tesco Mobile and Sky Mobile etc.

award_reef_for_uk_broadband_isps

13th April, 2022 (23 Comments)

Consumer site Expert Reviews has posted the winners of their annual ‘Best Broadband Awards 2022‘ event, which surveyed consumers in an effort to identify the top UK Internet Service Providers (ISP) across a range of different categories. The overall winner this year was Plusnet.

mobile broadband speed test uk

6th April, 2022 (10 Comments)

The latest April 2022 Mobile Network Experience study from Opensignal has measured the 4G and 5G (mobile broadband) performance of all four primary operators – EE, Vodafone, O2 and Three UK – to determine which delivers the best service. Overall, EE wins most of the categories, but Three UK does very well for 5G.

gold best broadband isp award cup

19th March, 2022 (17 Comments)

Consumer magazine Which? have published a partial summary of the results from their first biannual survey of the best and worst UK internet providers for 2022, which names Zen Internet as the best overall provider for the seventh consecutive year – delivering a customer satisfaction score of 74% (9% more than the next nearest ISP).

award

18th February, 2022 (14 Comments)

The winners of the annual Uswitch.com Mobile Awards 2022 have just been unveiled, which among other things saw giffgaff win the “Network of the Year” award again, while Tesco Mobile scooped “Best Network for Customer Service” and Three UK was named the “Best Network for Data“.

award_reef_for_uk_broadband_isps

15th February, 2022 (4 Comments)

The winners of the annual Uswitch.com Awards 2022 have today been announced, which saw UK ISP BT scoop the surprise win for ‘Broadband Provider of the Year‘ and they also picked up wins across various other categories too. But oddly, this year’s event scrapped the “fastest provider” category. Read on for the full list.

5g mobile sim logo uk

9th February, 2022 (22 Comments)

Mobile testing firm RootMetrics (Ookla) has today published a new H2 2021 summary of 5G based mobile broadband performance and availability across the United Kingdom, which reveals how each of the primary network operators – EE (BT), Vodafone, Three UK and O2 (VMO2) – performed across 16 of the biggest metro cities.

woman customer complaints call center vector illustration eps 10

8th February, 2022 (10 Comments)

Ofcom has today published their latest Q3 2021 (calendar) consumer complaints study, which identified both TalkTalk and Shell Energy as the providers that attracted the most gripes for fixed broadband services, while TalkTalk also took flak for landline phone services and iD Mobile came top for Mobile moans.

uk customer satisfaction index

25th January, 2022 (10 Comments)

The Institute of Customer Service has today published their latest biannual UK Customer Satisfaction Index (Jan 2022), which saw Tesco Mobile, Sky Mobile and giffgaff all managing to make the UKCSI’s ranking of the top 50 organisations – the only telecommunications providers to make the cut.

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