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Articles for Category Tag - Awards


22nd February, 2021 (12 Comments)

The winners of the annual Uswitch.com Mobile Awards 2021 have today been unveiled, which among other categories saw smaller operators like giffgaff scooping “Network of the Year,” while Asda Mobile were hailed as the “Best Network for Customer Service” and Smarty took home the win for “Best Pay-As-You-Go (PAYG) Network.”

19th February, 2021 (16 Comments)

Global Wireless Solutions has today published the results of their annual (2021) study of mobile network (4G and 5G) performance (broadband speeds etc.) across 37 UK cities, which concludes that O2 is the “most reliable network” – performing best in 18 of 37 cities, towns, and motorways tested, followed by EE, Vodafone and Three UK.

15th February, 2021 (20 Comments)

The winners of the annual Uswitch.com Awards 2021 have today been unveiled, which among other categories saw UK ISP Plusnet scoop the win for “Broadband Provider of the Year“, while Virgin Media once again grabbed the “Fastest Broadband Provider” crown and BT were named best “TV Provider of the Year.” Read on for the full list.

12th February, 2021 (8 Comments)

French company nPerf has today published the results of their annual crowd-sourced data study into UK mobile broadband (4G, 5G) performance, which finds that EE has unseated rival Vodafone from last year’s top spot and is now named as the best operator across most of the performance categories.

complaints ofcom report isp broadband tv phone mobile

2nd February, 2021 (15 Comments)

Ofcom’s latest Q3 2020 consumer complaints report has just been published, which names UK ISP Vodafone as attracting the most gripes for home broadband, while Plusnet did the same for landline phone, Virgin Mobile were the worst for Mobile services and Virgin Media came bottom for Pay TV.

2nd February, 2021 (9 Comments)

Consumer site Expert Reviews has posted the winners of their annual ‘Best Broadband Awards 2021‘ event, which surveyed their readers in an effort to identify the best UK Internet Service Providers across a range of different categories. But the overall winner, by a comfortable margin, came out as Zen Internet.

uk customer satisfaction index

28th January, 2021 (8 Comments)

The latest biannual UK Customer Satisfaction Index (Jan 2021) from the Institute of Customer Service, which reveals the top 50 organisations for customer service, finds that only one telecoms operator has made it into the latest list – Tesco Mobile, albeit with an improved score and ranking.

20th January, 2021 (17 Comments)

The latest biannual H2 2020 study of mobile network (4G and 5G) performance across the United Kingdom by RootMetrics has found that EE (BT) continues to be the best overall operator. On top of that they also delivered the fastest median (average) broadband download speed of 43Mbps (similar to 42.6Mbps in H1).

14th January, 2021 (6 Comments)

Ofcom and the UK Regulators Network (UKRN), which includes data from CCW, FCA, Ofgem and Ofwat, have today published an updated series of scorecards that are intended to help consumers compare several key performance areas from the largest broadband, mobile, phone, energy, water and financial providers.

SpeedTest broadband fast download

29th December, 2020 (15 Comments)

As usual we’re ending 2020 by taking a quick look back over the year to see how average download and upload speeds have changed across the top national fixed line home broadband ISPs and mobile network operators. Predictably, the rising take-up of faster connections has resulted in a general improvement.

7th December, 2020 (29 Comments)

Telecoms analyst firm Point Topic has published the results of a new study, which examined how 4G and 5G based mobile broadband speeds compare across the United Kingdom and between different operators. Overall EE appeared to deliver the best speed, but Vodafone or Three UK are close behind.

5g signal

27th November, 2020 (65 Comments)

Crowdsourced benchmarking firm Tutela has just published the results of a new study, which examined the effect of network congestion on 4G and the latest ultrafast 5G based mobile broadband networks from EE (BT), Vodafone, O2 and Three UK. Sadly Three suffered the most and slowed by over 36% during peak hours, on average.

ISPA 25th Anniversary

18th November, 2020 (1 Comment)

The UK Internet Service Providers Association (ISPA) has just unveiled the winners of their 22nd annual 2020 internet industry and broadband awards, which among other categories saw CommunityFibre scoop the win for “Best Consumer ISP“, while Jurassic Fibre secured “Best New ISP” and Gigaclear won “Best Rural ISP.”

13th November, 2020 (18 Comments)

Ofcom’s new Q2 2020 consumer complaints report is out today, which names UK ISP TalkTalk as attracting the most gripes for both home broadband and landline phone, while Three UK did the same for Pay Monthly Mobile services and Virgin Media came bottom for Pay TV.

30th October, 2020 (15 Comments)

A new survey from Broadband Genie, which used a special tool to analyse and estimate the consumer stress levels of 305,568 tweets that were aimed at major UK broadband ISPs, has revealed which providers had the most stressed customers. Overall it’s bad news for Shell Energy, but good news for Hyperoptic.

video gamer playing on computer

27th October, 2020 (8 Comments)

RootMetrics has today published a new study of 5G based mobile broadband speeds and latency, which compares the network and coverage from EE (BT), Vodafone, Three UK and O2 in order to determine which operator is likely to deliver the best cloud gaming (remote play video games) performance in London.

23rd October, 2020 (5 Comments)

Mobile network operators giffgaff and Tesco Mobile have both come top of a new survey conducted by management consultancy firm Yonder, which attempts to identify the best performing UK mobile networks for customers under lockdown (COVID-19).

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