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Articles for Category Tag - Awards

Zen and Plusnet Come Top of 2018 Biannual MSE Broadband Survey

10th September, 2018 (9 Comments)

Internet and phone providers Zen Internet and Plusnet have come top in a new biannual UK MSE survey of ISP customer service quality. Sadly the news isn’t so good for those at the opposite (bottom) end of the table, where TalkTalk and the Post Office could both be found.

Belfast Named Top of 16 UK Cities for Mobile Network Performance

5th September, 2018 (0 Comments)

RootMetrics and IHS Markit have today published the results of a new H1 2018 study into 4G and 3G mobile network operator performance across 16 of the United Kingdom’s “most populated metropolitan markets” (cities), which found that Belfast was the best and London the worst.

BT, JT, Hyperoptic and Others Shortlisted for 2018 World Comms Award

4th September, 2018 (0 Comments)

A number of UK based telecoms operators and broadband ISPs, such as BT, Openreach, Vodafone, Virtual1 and Hyperoptic, have recently been named as finalists across various categories in Total Telecom‘s 2018 World Communication Awards, which seeks to recognise “innovation and excellence” in global telecoms.

RootMetrics H1 2018 Study Name EE and Three UK Best for Mobile

14th August, 2018 (16 Comments)

The latest “scientific” H1 2018 examination of 4G and 3G mobile network operator performance across the United Kingdom, which was conducted by RootMetrics and IHS Markit, has today seen EE and Three UK come top with a quality score of 96 and 93 out of 100 (respectively).

Airband Scoop Best Small Biz at National Family Business Awards

24th July, 2018 (0 Comments)

Wireless broadband ISP Airband has been named as the ‘Best Small Business‘ for the Midlands region and they also scooped up the national ‘Best Entrepreneur of the Year‘ accolade as part of this year’s National Family Business Awards 2018 (formerly the Red Ribbon Awards).

Engine Claims Customer Service at UK Broadband ISPs is Improving

23rd July, 2018 (2 Comments)

The latest Engine Customer Experience Report 2018 has claimed that the UK Broadband & Pay-TV media sector has risen one spot to 8th place for best customer service and experience thanks to a 3% rise, putting it just ahead of the mobile sector and utilities (9th). But overall this is still way down the sector ranking table.

INCA Launch UK Awards Event to Find the Best AltNet Broadband ISPs

18th July, 2018 (0 Comments)

The Independent Networks Co-operative Association (INCA) has today announced the launch of their inaugural awards scheme (The INCAs), which aims to recognise and celebrate the best alternative network providers (altnets) for broadband connectivity across the United Kingdom.

Ofcom Q1 2018 ISP Complaints Report Praises Sky – Shames TalkTalk

18th July, 2018 (3 Comments)

Ofcom has just published their latest Q1 2018 UK consumer complaints study, which notes that Sky Broadband attracted the least gripes for fixed line broadband and phone services, while TalkTalk attracted the most complaints for both. Pay TV and Mobile providers are also covered.

Winners of the ISPA’s 2018 UK ISP Internet Industry Awards Unveiled

12th July, 2018 (9 Comments)

The UK Internet Service Providers Association (ISPA) has tonight announced the winners of their 20th annual 2018 internet industry awards, which among other things saw Hyperoptic scoop the top spot for the ‘Best Superfast Broadband‘ category and Gigaclear named as the ‘Best Rural Broadband‘ ISP.. again.

Poor Showing for Telecoms in Top 50 UK Customer Satisfaction Index

6th July, 2018 (3 Comments)

Telecommunications (mobile, broadband ISP and phone) providers have this year given a poor showing in the top 50 UK customer satisfaction index, although two Mobile Virtual Network Operators (MVNO) did at least make it into the top list. The highest ranked was Tesco Mobile at 7th, while giffgaff trailed far behind in 44th.

EE and Vodafone Deliver Fastest UK 4G Mobile Speeds for May 2018

27th June, 2018 (4 Comments)

The latest crowd-sourced study of Mobile Broadband performance from Tutela has been published for May 2018, which reveals that EE and Vodafone continue to dominate for 4G data speeds and latency, although Three UK holds the top spot when it comes to older 3G connections.

H1 2018 – Top 10 Fastest National UK Broadband and Mobile ISPs

25th June, 2018 (0 Comments)

The first six months of 2018 recorded another rise in average fixed home broadband download speeds to 33.29Mbps (7.82Mbps upload) among the top 10 ISPs, which continues to be fuelled by the rising adoption of faster FTTC, FTTP and Cable lines. Average mobile data speeds also hit 18.87Mbps (5.02Mbps upload).

Winners of the 2018 Connected Britain Awards Unveiled

22nd June, 2018 (1 Comment)

Several ISPs (e.g. Gigaclear) and UK fibre optic deployment projects (Digital Scotland) have won this year’s Connected Britain Awards 2018 (Total Telecom), which is an annual conference that has spent the past few days discussing future telecoms and broadband connectivity needs.

O2 UK Delivers Worst Level of Satisfaction for Mobile Data Speed

18th June, 2018 (12 Comments)

A new online RootMetrics survey of 1000 mobile customers has found that EE and Three UK have the highest levels of satisfaction with Mobile Broadband speeds (57% and 58% respectively), while O2 is bottom. Overall 79% would be willing to pay “marginally” more for something faster and more reliable (like 5G).

ISPA Name Heroes Shortlist for the 2018 UK Internet Industry Awards

15th June, 2018 (1 Comment)

The UK Internet Service Providers Association (ISPA) has today announced a shortlist of three potential winners for the ‘Internet Hero’ category in their forthcoming industry awards event, which appears to be focused around issues related to broadband provision and privacy.

ITSPA Unveil the 2018 Best UK Internet VoIP Provider Award Winners

24th May, 2018 (1 Comment)

The Internet Telephony Services Providers Association, which represents the United Kingdom’s Voice-over-Internet Protocol (VoIP) industry, has today announced the winners of this year’s 2018 ITSPA Awards event, which among other things saw the ‘Best Consumer / SOHO‘ win go to Voipfone.

Ofcom Study Tests O2, Three UK, Vodafone and EE Mobile Performance

9th May, 2018 (3 Comments)

The latest 2018 Consumer Mobile Experience report from Ofcom has used crowdsourced data to reveal some interesting details about the performance of 3G and 4G mobile networks in the United Kingdom, which among other things finds that 86% of urban vs only 73% of rural users are satisfied with their service.