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Articles for Category Tag - Awards

O2 UK Delivers Worst Level of Satisfaction for Mobile Data Speed

18th June, 2018 (12 Comments)

A new online RootMetrics survey of 1000 mobile customers has found that EE and Three UK have the highest levels of satisfaction with Mobile Broadband speeds (57% and 58% respectively), while O2 is bottom. Overall 79% would be willing to pay “marginally” more for something faster and more reliable (like 5G).

ISPA Name Heroes Shortlist for the 2018 UK Internet Industry Awards

15th June, 2018 (1 Comment)

The UK Internet Service Providers Association (ISPA) has today announced a shortlist of three potential winners for the ‘Internet Hero’ category in their forthcoming industry awards event, which appears to be focused around issues related to broadband provision and privacy.

ITSPA Unveil the 2018 Best UK Internet VoIP Provider Award Winners

24th May, 2018 (1 Comment)

The Internet Telephony Services Providers Association, which represents the United Kingdom’s Voice-over-Internet Protocol (VoIP) industry, has today announced the winners of this year’s 2018 ITSPA Awards event, which among other things saw the ‘Best Consumer / SOHO‘ win go to Voipfone.

Ofcom Study Tests O2, Three UK, Vodafone and EE Mobile Performance

9th May, 2018 (3 Comments)

The latest 2018 Consumer Mobile Experience report from Ofcom has used crowdsourced data to reveal some interesting details about the performance of 3G and 4G mobile networks in the United Kingdom, which among other things finds that 86% of urban vs only 73% of rural users are satisfied with their service.

Ofcom 2018 Study – Average Home Broadband Speeds Hit 46.2Mbps

9th May, 2018 (7 Comments)

Ofcom has published their annual study of fixed line home broadband ISP speeds across the United Kingdom, which reveals that the average download rate has risen from 36.2Mbps last year to 46.2Mbps now, while uploads hit 6.2Mbps (up from 4.3Mbps). Sadly the gap between urban and rural areas persists.

2018 Study Compares Big UK Mobile and Broadband ISPs by Quality

3rd May, 2018 (3 Comments)

Ofcom has published their annual study of service quality, call waiting times, complaints and service provision among the largest UK ISPs and Mobile operators, which among other things found that Plusnet had the longest call waiting times (7:50 mins) and the highest broadband satisfaction (86%).

Broadband ISPs Shortlisted for the Connected Britain Awards 2018

1st May, 2018 (2 Comments)

Various broadband ISPs and UK fibre optic deployment projects have today been shortlisted as potential winners for the inaugural Connected Britain Awards 2018 (Total Telecom), which forms part of an annual conference that will discuss future telecoms and broadband connectivity needs.

GWS Reveals Top Most Reliable UK Mobile Operators in 32 Cities

25th April, 2018 (2 Comments)

A new study conducted by Global Wireless Solutions, which combined controlled network testing with an analysis of consumer behaviour and expectations of performance, has revealed which UK cities deliver the most reliable mobile network per operator. It’s good news for O2 and bad for Vodafone.

ITSPA Name Finalists for 2018 Best UK Internet VoIP Provider Awards

24th April, 2018 (1 Comment)

The UK Internet Telephony Services Providers Association, which represents the Voice-over-IP (VoIP) industry, has announced their short-list of potential winners for the 2018 ITSPA Awards event. Hello Telecom, Gradwell, SureVoIP and Voipfone are all up for the best consumer / SOHO provider category.

Which? 2018 UK Mobile Network Survey Ranks UW and Giffgaff Top

24th April, 2018 (4 Comments)

Consumer magazine Which? has published the results from their latest 2018 consumer survey of Mobile Network Operators (MNO), which ranked Utility Warehouse top with a customer score of 84% and they were followed by giffgaff (81%). Sadly Vodafone retains the bottom spot.

ISPA Name Finalists for the 2018 UK ISP Internet Industry Awards

23rd April, 2018 (4 Comments)

The UK Internet Service Providers Association (ISPA) has today revealed the finalists for their 20th annual industry awards, which sees some broadband providers being nominated several times across various different categories (e.g. Hyperoptic, Zen Internet, Community Fibre, Gigaclear).

Peak Time Congestion Hits Hardest for Broadband ISP Plusnet

23rd April, 2018 (16 Comments)

A new study into the impact on broadband ISP download speeds of peak (afternoon) vs off-peak (morning/daytime) internet usage at the largest six broadband providers in the United Kingdom has revealed that Plusnet suffers the biggest proportional drop in performance, while oddly TalkTalk got faster.

Q4 2017 Ofcom UK ISP Complaints Study Shames TalkTalk and BT

18th April, 2018 (1 Comment)

Ofcom has today published their latest Q4 2017 UK consumer complaints study, which notes that TalkTalk attracted the most gripes for both fixed line home broadband and landline phone services. Meanwhile BT were the naughtiest child for both Mobile and Pay TV.

RootMetrics Show 4G Coverage in 16 UK Cities by Mobile Operator

11th April, 2018 (1 Comment)

RootMetrics has today published another batch of results from their latest study, which reveals the 4G (LTE) network coverage of the United Kingdom’s four primary mobile operators across 16 of the biggest UK cities. EE delivered the best coverage but often only by the narrowest margin.

8 of the Most Popular UK Rail Transit Lines Ranked by Mobile Quality

11th April, 2018 (2 Comments)

A new RootMetrics study has ranked eight of the United Kingdom’s most popular rail transit lines by the quality of their on-board Mobile (3G and 4G) network connectivity. Overall those taking a train via the ‘London Paddington to Reading‘ route are likely to have the best experience.

Q1 2018 OpenSignal Report Awards EE as Best UK Mobile Operator

5th April, 2018 (0 Comments)

The latest Q1 2018 report from OpenSignal, which used crowd-sourced data from 61,121 devices (Smartphones etc.) and 890 million tests to reveal how 4G and 3G based Mobile network availability and data speeds vary across the United Kingdom, has once again seen EE sweep the awards.

Which? Rank UK Broadband ISPs by the Top Four Complaints

2nd April, 2018 (14 Comments)

A new survey of more than 1,900 broadband customers across 12 different ISPs has revealed how each are ranked when ordered by the top four most common service complaints (price hikes, slow speeds, connection problems and router faults).