Zen Internet UK Wins Best ISP and Best Web Host at PC Pro Awards 2017
Consumer magazine PC Pro has published the latest results from their annual 2017 Awards event, which once again – for the 14th consecutive time – saw Zen Internet scoop the win for Best ISP (AAISP was the runner-up) and also Best Web Host (Tsohost was the runner-up).
Apparently Zen topped the ratings in three of the four judging criteria (note: around 6,000 readers were surveyed), scoring 98% for customer support, 97% for reliability, 91% for speed and 88% for value for money, which is said to have put them well ahead of big providers like Sky Broadband, BT and TalkTalk.
Andrew Fryatt, Zen’s MD for Small Business and Residential, said:
“We are delighted to be named PC Pro’s Best Broadband provider and Best Web Host. To win these awards is extremely satisfying because they are voted for by customers. This is a tremendous endorsement that our customers are happy with the service they are receiving, but they can rest assured that we don’t take such recognition for granted.
We owe our customers a huge thanks for their continuing support, and we will continually strive to improve the service we provide them.”
Sadly PC Pro has not revealed the full results for each ISP or detailed how the scoring was conducted. The awards are usually based on feedback from readers of the magazine, although it’s not stated how many respondents were involved or which other ISPs were included. Last year saw TalkTalk come bottom on 55%.
2017 PC Pro Award Winners – Internet and Telecoms
BEST BROADBAND: Zen Internet
RECOMMENDED: AAISPBEST ROUTER BRAND: DrayTek
RECOMMENDED: AVM Fritz!BoxBEST MOBILE DATA: GiffGaff
RECOMMENDED: Tesco MobileBEST WEB HOST: Zen Internet
RECOMMENDED: Tsohost
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, Google+, Facebook and Linkedin.
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Best mobile data, GiffGaff? They are well known to have slow data speeds.
I always take these awards “with a grain of salt”.
I agree with Mark, after my recent experience of Zen’s handling my line problem (unresolved and now taken on by AAISP via my second line) and some other complaints from some other customers about packet loss and slow single threaded download speed issues.
Zen are also the number one broadband provider with Which Magazine. This is based on user feedback