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Articles for Category Tag - DOCSIS 3.1

Virgin Media O2 UK Hub 5 Router

18th July, 2024 (13 Comments)

Internet provider Virgin Media (O2) has finally fixed a fault that left a small number of their broadband customers, specifically some of those on top tier packages (e.g. 1Gbps), with half their normal upload rate (i.e. 50Mbps instead of 100Mbps). But it’s unclear why the seemingly simple problem took over a month to resolve.


8th July, 2024 (12 Comments)

Broadband ISP Virgin Media (O2) has begun the second phase of their effort to deploy the new “Smart Support” service, which aims to boost the reliability of internet connections by proactively identifying and tackling issues remotely at no extra cost. So far only 50,000 users have benefitted from this since its April 2024 launch (here), but new customers will now join them.

uk map green broadband telecoms britain

8th July, 2024 (7 Comments)

ISPreview’s latest biannual UK summary of fixed broadband coverage for H1 2024 has found that “full fibre” (FTTP) ISP networks have grown to reach 67.68% of premises (up from 60.54% in H2 2023) and 83.39% are within reach of “gigabit” speeds (up from 79.86%). Continue on to see details for England, Wales, Scotland and N.Ireland.


virgin media trench

15th May, 2024 (12 Comments)

Network benchmarking firm Opensignal has published a new report that attempts to analyse the “user experience” impact of Virgin Media’s (VMO2) decision to open up their existing fixed broadband ISP network to wholesale (here) via a new business (NetCo), which is expected to be introduced during the second half of 2025.

Virgin Media O2 UK Logo is forged

2nd May, 2024 (11 Comments)

The latest Q1 2024 results have today been released for Virgin Media and O2 (VMO2), which reveals that they’re now home to 5,722,900 broadband customers (up by just 5.3k in Q1 2024 vs 9.5k in Q4 2023) and built another 194,000 full fibre (FTTP) premises via nexfibre (down from c.300k last quarter).

Bright uk optical fibre broadband cables on flat surface - 123rf

27th April, 2024 (0 Comments)

New residential customers of Sky Broadband and Virgin Media may like to know that both ISPs have just discounted their respective gigabit broadband packages to £41 per month for a limited period of time, although Sky are offering average uploads of 90Mbps and on Virgin it’s 104Mbps.


Virgin Media O2 UK Hub 5 Router

8th April, 2024 (10 Comments)

Broadband ISP Virgin Media (VMO2) has today begun rolling out a new service called “Smart Support” to a sizeable but limited subset of their customer base, which they say will help to “boost broadband reliability” by proactively identifying and tackling issues remotely at no extra cost for customers.

Big Ben, Westminster Bridge and Houses of Parliament - 123rf

6th March, 2024 (16 Comments)

The CCO of the Complete Technology Group (CTG), Kevin Monaghan, has criticised today’s Spring Budget 2024 announcement for both failing to “crackdown” on broadband ISPs “inflicting substantial mid-contract price hikes” on consumers and not announcing any new provisions to help upgrade digital infrastructure.

Virgin Media Business UK Hitron CHITA Router

5th March, 2024 (0 Comments)

UK ISP Virgin Media Business (VMO2) has launched a new “Spring Sale” to attract new small business customers, which essentially offers 8 months half price on their 800Mbps and 1Gbps packages on a 24-month contract or 6 months half price on 400Mbps and 600Mbps.


Virgin Media O2 UK Hub 5 Router

4th March, 2024 (30 Comments)

Customers of broadband ISP Virgin Media (VMO2) are reporting that a recent firmware update to their Hub 5 (Sagemcom F3896LG-VMB) router, which has the version number of LG-RDK_7.6.15-2306.5, appears to have caused the device’s sole 2.5Gbps network (LAN) port to stop functioning correctly.


26th February, 2024 (0 Comments)

New customers of Virgin Media UK (VMO2) may like to know that the ISP has today discounted their mid-range 516Mbps (M500) standalone home broadband package to just £33 per month on an 18-month minimum term (£72 thereafter), which also comes with average upload speed of 52Mbps. The 250Mbps and 1Gbps plans have also been cut.

virgin media engineer poking cabinet

24th February, 2024 (19 Comments)

The first retail broadband ISPs have begun to give their reactions to Virgin Media’s recent change of strategy (here), which will see them open up their existing fixed line network to wholesale via a new business (NetCo). Most internet providers have welcomed the move, but some are sceptical of NetCo’s ability to match Openreach (BT).


Virgin Media O2 Engineers Holding Fibre Cables

16th February, 2024 (88 Comments)

Broadband ISP Virgin Media (VMO2) and its shareholders (Liberty Global and Telefónica) have this afternoon finally announced plans to “create the biggest direct network challenger to BT Openreach in UK history“, which for the first time will open their existing fixed line broadband network up to wholesale by other internet service providers.

Virgin Media O2 Engineer Working Inside FTTP Cabinet

16th February, 2024 (15 Comments)

Broadband ISP and mobile giant VMO2 (Virgin Media and O2) has today published their Q4 2023 results, which suggests that their full fibre (FTTP) coverage via nexfibre has grown to add another c.299,000 premises (up from 251k in Q3) and Virgin’s fixed broadband base slowed its growth to 5,717,600 (up by 9.5k in Q4 vs 40.8k in Q3).


14th February, 2024 (27 Comments)

The release of the latest monthly UK inflation figures, which saw the Retail Price Index (RPI) fall to 4.9% (down from 13.4% at this time last year), means that UK customers of Virgin Media and O2 can now confirm how much they’re going to be impacted by the operator’s next round of annual price hikes.


7th February, 2024 (109 Comments)

Broadband ISP Virgin Media (VMO2) has this morning announced that they’ve become the first “major” UK internet provider to publicly launch a residential 2Gbps broadband package (Gig2 Full Fibre). On top of that, they’re also introducing symmetrical download and upload speeds as an optional add-on. But initially only for nexfibre areas.

Central London UK Broadband Picture 2024 - 123rf

31st January, 2024 (5 Comments)

The Local London organisation, which is one of four sub-regional partnerships in the UK’s capital city, has today published a new Digital Infrastructure Strategy, which among other things aims to tackle over 150,000 premises in south and east London that “do not have access to high speed – Gigabit capable – internet connections“.

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