Virgin Media O2 Engineer Saves UK Customer Suffering a Stroke
A special mention today goes out to one of Virgin Media’s (O2) broadband engineers, Stephen Parsonage, who was in the process of installing new services for one of their customers in Leeds when, during a conversation, the customer began showing signs of suffering a stroke.
According to VMO2, the customer began struggling to speak and Stephen, who recognised the signs of a possible stroke, immediately phoned 999. But in an all too familiar situation for this country, the ambulance was unable to get to the scene quickly enough and so Stephen promptly drove the customer to the St James’s University Hospital himself.
The engineer also notified the customer’s family and ensured his younger child was cared for. The customer is now stable and back home with his family, who have rung Stephen to let them know how “eternally grateful” they are his actions.
Advertisement
Will Houldsworth, VMO2 Director of Retail and Field Sales, said:
“Stephen went above and beyond for this customer. What started as a routine visit quickly became a medical emergency, and his calm thinking, compassion and decisive action helped ensure the customer received treatment as quickly as possible.
We’re incredibly proud of the way he stepped in to support not only the customer but the whole family during a very distressing situation.”
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
« ISP EE UK Launch 2.3Gbps and 8Gbps Broadband and Confirm Prices UPDATE
Advertisement
Leave a Reply
Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message and display names can be almost anything you like (provided they do not contain offensive language or impersonate a real person's legal name). By clicking to submit a post you agree to storing your entries for comment content, display name, IP and email in our database, for as long as the post remains live.
Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.
That’s a heartwarming story. It was obviously the right thing to do, but it was still nice of him to do it. And I’m glad his boss was supportive, as opposed to upset that he probably missed an appointment.
Well done.
Yes same here well done.
He’s epitomising the company tagline – “See What You Can Do”.
legend
Yep, well done, in the right place and the right time.
Well isn’t that something positive to end the week on! Well done to him and hope the victim is ok. No doubt the engineers action gave them a fighting chance!
He certainly saved this man from having worse permanent disability than he otherwise would have and possibly even saved his life. What a legend.