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Articles for Category Tag - EE

Utility Warehouse Starts Adding eSIM Support to UK Mobile Service

11th December, 2025 (2 Comments)

Consumer energy, broadband, mobile and insurance provider UW (Utility Warehouse), which is ultimately controlled by Telecom Plus, has recently become the latest virtual mobile network operator (mvno) to start introducing eSIM (Embedded SIM) support to their service.

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EE Named Best UK Mobile Operator in New 2026 Network Test Study

9th December, 2025 (14 Comments)

Mobile operator EE (BT) has once again come top in the annual 2026 umlaut connect UK Mobile Network Test, which deployed a range of different benchmarks to test 4G and 5G performance (voice and broadband) across 16 cities, 24 smaller towns and along 10,170km of major roads. On the flip side, O2 (Virgin Media) continued to be ranked at the bottom.

1p Mobile UK Finally Spotted Starting to Deploy eSIM Support UPDATE

8th December, 2025 (15 Comments)

Mobile network operator 1p Mobile appears as if it may finally be introducing eSIM (Embedded SIM) support to their service, which follows months of waiting after previous promises evaporated (example). Several customers spotted the feature today, but the launch currently appears to be suffering from a few teething issues.

Slice Mobile Introduces Network-Wide UK Data Gifting During December

3rd December, 2025 (4 Comments)

Virtual mobile operator (mvno) Slice Mobile, which harnesses EE’s national UK 4G and 5G (mobile broadband) network, has this week attempted to set itself apart from the rising crowd of eSIM focused providers by rolling out network-wide data gifting throughout December (i.e. you can optionally share your data allowance with any other users on the network).

Streetwave Surveys Mobile Network Speeds at the Royal Welsh Show

26th November, 2025 (3 Comments)

Network analyst firm Streetwave, in collaboration with Growing Mid Wales and the Welsh Government (WG), has shared the results from a recent survey they conducted, which tested the mobile broadband coverage and performance of 4G and 5G networks – including EE, Three UK, Vodafone and O2 – around the recently held Royal Welsh Show.

Utility Warehouse Prep UK VoIP Phone Service as 561,086 Take Broadband

25th November, 2025 (4 Comments)

Energy and communications provider Telecom Plus, which trades as Utility Warehouse (UW), has just published their latest H1 FY26 Results to the end of September 2025 and revealed that their broadband ISP grew its total UK customer base to 561,086 (up by 176,196 in the year) and their mobile base grew to 698,054 (up by 171,887).

EE Expand 5G Standalone Mobile Broadband Cover to 20 New UK Locations

24th November, 2025 (6 Comments)

Broadband ISP and mobile operator EE (BT) has this morning announced that they’ve just expanded the coverage of their latest 5G Standalone (5GSA / 5G+) mobile network to reach 20 new UK locations – reflecting a total additional population reach of more than 1.6 million people.

Broadband ISP BT Ponders Possible £50 Charge for Missed UK Appointments

22nd November, 2025 (24 Comments)

Information allegedly leaked from inside broadband ISP BT (inc. EE and Plusnet) suggests that customers may in the future have to face a charge of £50 for a missed appointment, such as when the engineer turns up on time to find that the customer is not present. But the provider doesn’t currently plan to enforce this.

Competition Tribunal Allows UK Mobile Handset Overcharging Case to Proceed

18th November, 2025 (3 Comments)

The Competition Appeal Tribunal (CAT) has allowed a class action claim – originally worth “at least” £3.285bn – against EE (BT), Vodafone (Three UK) and O2 (Virgin Media) to move forward, albeit with limitations. The case, brought by Justin Gutmann and law firm Charles Lyndon, accuses the operators of overcharging for mobile handsets beyond the end of their contractual term.

Streetwave Publish Map of South Yorkshire 4G and 5G Mobile Cover and Data Speed

14th November, 2025 (5 Comments)

A few months ago we reported that the South Yorkshire Mayoral Combined Authority (SYMCA) in England and network analyst firm Streetwave had begun a new project to map 4G and 5G mobile broadband coverage and speed across the region using bin lorries (here). The data from this has now been made available to the public via a new interactive map.

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Poverty Alliance Warn Vulnerable Users at Risk from UK 2G and 3G Mobile Switch Off UPDATE

10th November, 2025 (22 Comments)

A new report from the Digital Poverty Alliance (DPA) has warned that the ongoing switch-off by mobile operators Vodafone / Three UK, EE and O2 of legacy 3G and 2G networks “exposes a deep fault line in digital inclusion,” which they say could risk disconnecting vulnerable users (e.g. those with telecare systems and safety devices) from essential communication and support.

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BT See Openreach UK Broadband Lines Fall by 242k as FTTP Covers 20.3M Premises

6th November, 2025 (16 Comments)

The BT Group has today published their H1 FY26 biannual results to Sept 2025, which reveals that Openreach’s full fibre (FTTP) network added 2.2 million premises to their UK coverage to total 20.3m (level with H2 FY25 growth); including 5.5m in rural areas. But broadband line losses to rivals jumped to 242k in the last quarter (up from 169k).

BT and EE to Sell Starlink as UK Rural Broadband Solution to Customers

6th November, 2025 (37 Comments)

Telecoms giant BT (EE) has this morning announced a “landmark agreement” to make Starlink’s mega constellation of ultrafast broadband satellites in Low Earth Orbit (LEO) available to their consumer broadband customers in “rural and remote areas“, where traditional fixed-line infrastructure is “economically unviable or geographically challenging” to build.

Major UK Phone Providers Agree to Crackdown on Scam Calls and Fraud

5th November, 2025 (12 Comments)

A new landmark Telecommunications Charter has today been agreed between several of the UK’s leading broadband, mobile and phone providers, which commits BT (EE), Virgin Media (O2), VodafoneThree, Tesco Mobile, TalkTalk, Sky (Sky Broadband) and the Comms Council UK to a “crack down on scam calls and fraud“. A sub-charter also exists for B2B phone services.

Mobile Operator Spusu Launches New SIM Only Plans for UK Customers

31st October, 2025 (22 Comments)

The SIM-Only mobile provider spusu, which holds a virtual operator (MVNO) agreement via BTWholesale to harness EE’s national 4G and 5G network, has today announced the launch of several new mobile plans. But unfortunately their “unlimited data” plan seems to have vanished and it’s unclear when it will return.

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Ofcom and UK Mobile Providers Agree on Wholesale Price of Bulk Biz Texts

31st October, 2025 (1 Comment)

Ofcom has today announced that they’ve secured “voluntary commitments” from mobile operators including EE, O2, Sky and VodafoneThree (Vodafone and Three UK) to help stabilise the wholesale prices of automated text (SMS) messages that organisations send to people (A2P – application-to-person); these are widely used by organisations across the public and private sectors.

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EE and Three UK Attract Most Complaints for Broadband and Mobile in Q2 2025

30th October, 2025 (12 Comments)

Ofcom has today published their latest quarterly Q2 2025 study of UK consumer telecoms and TV complaints, which names EE as attracting the most gripes from customers for fixed broadband and Pay TV services, while Three UK took the most flak for Mobile services.