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Articles for Category Tag - EE

Discovery+ App Access to be Removed from Some Older EE and BT UK TV Boxes

14th August, 2025 (5 Comments)

Customers of broadband ISPs EE and BT who also take their Pay TV (IPTV) service, specifically those that continue to use older TV boxes, have been informed that their devices will lose support for the Discovery+ streaming app entirely from 22nd September 2025. This also impacts TNT Sports on-demand content (i.e. catch-up content, extended coverage etc.).

EE UK Preparing to Launch New Broadband Router for Slower Tiers

13th August, 2025 (24 Comments)

Mobile network operator and home broadband ISP EE (BT) is reportedly preparing to launch a second Wi-Fi 7 powered router “later this year“, which is intended to complement their existing Smart Hub Pro router (inc. Smart WiFi Pro mesh kit) that is sold alongside their fastest 1.6Gbps FTTP packages on Openreach’s network.

EE’s New UK Safer SIM Mobile Smartphone Plans for Under 18s Go LIVE

13th August, 2025 (4 Comments)

Broadband and mobile operator EE (BT) has today confirmed that their new mobile plans for children under the age of 18 – called “Safer SIMs” – are now available to take, after being soft launched a few weeks ago (here). The plans form part of the operator’s commitment toward “being the UK’s best network for families“.

Survey Claims 35 Percent of UK Landowners Don’t Want to Host 5G Mobile Masts

13th August, 2025 (18 Comments)

A new survey of 500 national landowners, which was conducted by telecoms investor AP Wireless UK – a company with a strong vested interest in this area, has claimed that 35% of respondents are considering terminating their mobile mast agreements, citing concerns over rent cuts, legal pressure and loss of trust in mobile network operators.

Hampshire Town Goes 6 Weeks Without a Fully Working EE UK Mobile Signal

8th August, 2025 (13 Comments)

Some homes and businesses in the Hampshire (South Coast of England) town of Bishops Waltham have been left with poor 4G and 5G mobile (broadband) reception from EE for around six weeks. This appears to have occurred after one of the few primary shared masts in the area went partly offline during stormy weather.

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Ofcom Shame TalkTalk and O2 for UK Broadband and Mobile Complaints in Q1 2025

7th August, 2025 (7 Comments)

Ofcom have today published their latest quarterly (Q1 2025) study of UK consumer telecoms complaints, which names TalkTalk as attracting the most negative feedback from customers for fixed broadband, while O2 took the most heat for Mobile and Virgin Media were put on the naughty step for Pay TV services.

Plusnet, Sky and EE Win UK Broadband Awards in Telegraph Readers Survey

7th August, 2025 (4 Comments)

A new survey of broadband ISPs by Telegraph readers has handed out awards across several categories to Sky Broadband, EE and Plusnet, with the latter scooping wins across three categories. But neither BT, Vodafone, Virgin Media nor TalkTalk were deemed good enough to win anything, which is despite Virgin technically being the fastest provider.

Government Funded 4G Mobile Mast Upgrades Go Live in Yorkshire Dales

1st August, 2025 (0 Comments)

The UK Government has this morning revealed that a total of 58 government-funded rural 4G (mobile broadband) mast upgrades have now gone live as part of the industry-led £1bn Shared Rural Network (SRN) project. The most recent additions have occurred around the North Yorkshire town of Hawes – also impacting Hardraw, Appersett, Snaizeholme and Sedbusk.

EE UK Launches New Mobile Smartphone Plans for Under 18s

29th July, 2025 (21 Comments)

Broadband and mobile operator EE (BT) has today responded to the UK government’s drive to wrap everybody under the age of 18 in cotton wool by becoming the “first major network” to launch a dedicated Smartphone proposition (mobile plans) for U18s, called “Safer SIMs” – part of its commitment toward “being the UK’s best network for families“.

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BT Completes Refund of £18m to UK Customers Over Contract Failings

29th July, 2025 (15 Comments)

The telecoms regulator has today revealed that UK broadband ISP and phone giant BT (inc. EE and Plusnet) have now refunded or credited £18m back to customers. This follows last year’s Ofcom ruling (here), which found that the provider had “failed to provide” 1.1 million customers with clear and simple contract information before signing up to a new deal.

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BT, EE and Plusnet to Raise UK Mid Contract Price Hikes up to £4 UPDATE

28th July, 2025 (53 Comments)

BT (inc. Plusnet and EE) is expected to reveal a change to their existing mid-contract pricing policy, which means that new customers who sign-up for a broadband package on or after 31st July 2025 (5th August with Plusnet) will be subject to a +£4 price rise on 31st March 2026 and then +£4 again on 31st March 2027 (up from the previous £3 increase). Mobile plans will also increase, by different amounts.

Outbound Mobile Calling Problems Strike EE’s National UK Network UPDATE8

24th July, 2025 (34 Comments)

Some customers of mobile operator EE (BT), as well as those on other networks who might be trying to contact them, are currently experiencing a partial service outage that is disrupting their ability to make calls (others complain they also can’t receive calls). The operator has declared this to be a priority 1 incident. The issue also seems to be impacting some landline calls.

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BT See Loss of 169k Openreach UK Broadband Lines and Appoints New CFO

24th July, 2025 (72 Comments)

Telecoms giant BT Group just published a short trading update to the end June 2025 (Q1 FY26), which reveals that Openreach lost another 169,000 total broadband lines to rival networks over the past quarter (down from 243k in the previous quarter). But they also saw their “full fibre” (FTTP) coverage grow to over 19 million premises (up by 1m) and take-up increased to 37% (up from 36.13%).

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Mobile Operator Spusu UK Cuts International Data Roaming Charges

23rd July, 2025 (3 Comments)

The SIM-Only mobile provider spusu, which holds a virtual operator (MVNO) agreement via BTWholesale to harness EE’s national 4G and 5G network, has today announced “sweeping cuts” to their international data (mobile broadband) roaming charges across 150 countries and slashing rates by at least 50% in over 100 of those.

EE’s 5G Standalone Mobile Network to Cover Half of the UK as 45 New Areas Go Live

22nd July, 2025 (30 Comments)

Broadband ISP and mobile operator EE (BT) has this morning announced that their latest 5G Standalone (5GSA) mobile network will, from the end of August 2025, be able to reach over half of the entire UK population (more than 34 million people) as more than 45 new UK locations go live. The figure is up from 40% coverage in March 2025.

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Ofcom Cuts UK Mobile Licence Fees for 900MHz and 1800MHz by GBP60m

18th July, 2025 (0 Comments)

After much debate, the UK telecoms regulator has today agreed to reduce the total amount paid by the primary mobile network operators – EE, O2 and Vodafone / Three UK – to use the 900MHz, 1800MHz and 2100MHz radio spectrum bands by around £60m per year. The bands support the use of 2G and 4G mobile (mobile broadband) services.

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UK Ranks Poorly in Ookla’s European Study of 5G Mobile Availability

17th July, 2025 (5 Comments)

Broadband network benchmarking firm Ookla, which collects data from consumers via their popular internet Speedtest.net website and App, has published the results of a new Q2 2025 study that ranks European countries by their level of 5G mobile network availability. But the UK somewhat unsurprisingly comes in near the bottom with an availability level of 45.2%.