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Articles for Category Tag - EE

ee sim mobile broadband

1st May, 2019 (18 Comments)

Mobile operator EE (BT) has today launched a new range of “Smart” 4G plans for Pay Monthly customers that come with the UK’s first “swappable benefits” (comprised of the Video Pass, Music Pass, access to the BT Sport app and Extended roaming), as well as the first “lifetime smartphone warranty” from a network.

consumer complaints and feedback uk isp

30th April, 2019 (2 Comments)

Ofcom has today published their 2019 survey of UK service quality, call waiting times, complaints and install times among the largest broadband ISPs and mobile operators. Overall TalkTalk attracted the lowest satisfaction for home broadband (79%) and Tesco Mobile did the same for mobile (90%).

award best broadband uk ISP gold trophy

23rd April, 2019 (14 Comments)

Consumer magazine Which? has released some results from their latest 2019 consumer survey of Mobile Network Operators (MNO), which ranked Vodafone as the worst overall provider. By comparison Three UK came top of the big four operators, although smaller virtual operators like giffgaff tended to fair the best.

5g mobile sim logo uk

18th April, 2019 (14 Comments)

The UK telecoms regulator has provisionally proposed to accept a request by Three UK, EE, O2 and Vodafone to vary a number of spectrum access licenses for the 3.4GHz, 3.5GHz and 3.6GHz bands in order to facilitate new Active Antenna Systems (AAS), which could help the future roll-out of ultrafast 5G mobile broadband networks.

united kingdom grey green coloured

9th April, 2019 (4 Comments)

Mobile operator EE (BT) has once again come top of the latest Q1 2019 report from OpenSignal, which analysed crowd-sourced data over a 90 day period (starting 1st December 2018) to identify the 4G availability, mobile broadband speeds and latency performance of each UK operator.


6th April, 2019 (154 Comments)

The forthcoming roll-out of new ultrafast 5G mobile networks will in some areas benefit from shorter masts being upgraded to taller ones in order to fit the new infrastructure and improve coverage. But as one example in Manchester shows, such developments have a tendency to attract complaints.

money investment broadband

3rd April, 2019 (1 Comment)

A new survey of around 6,500 respondents has revealed that most UK consumers who haggled for a lower price with one of the largest fixed line broadband ISPs or mobile network operators were successful in saving money. Sky Broadband (Sky TV) appeared to be the most likely to give a discount.

rural mobile mast site uk

1st April, 2019 (16 Comments)

The Country Land and Business Association, which represents 30,000+ landowners (farmers and businesses) across England and Wales, has said that “forcing mobile operators to adopt rural roaming” may be the only way to deliver significantly better 4G coverage in rural areas. But operators now favour a barter system of mast sharing.

network disconnected broadband isp lan router uk

31st March, 2019 (11 Comments)

Ofcom’s new system of automatic compensation will tomorrow be introduced, which requires major UK ISPs to compensate consumers (cash or bill credits) for a total loss of broadband connectivity (i.e. if the outage lasts longer than 2 working days), missed appointments or delayed installs.

virgin media black logo

27th March, 2019 (0 Comments)

Customers of cable ISP Virgin Media Business can now access a new flexible mobile data plan, which for example would allow small and medium sized businesses to buy a company-wide data pool of up to 1000GB (GigaBytes) per month and then share it across a group of SIM cards / devices.

5g mobile signal bars uk

26th March, 2019 (16 Comments)

Mobile operator Vodafone has warned that it would consider a legal challenge against Ofcom’s forthcoming auction of the 5G friendly radio spectrum bands at 700MHz and 3.6GHz – 3.8GH, unless the regulator changes their proposed strategy of auctioning these as part of a bundled package.

lamp post

21st March, 2019 (9 Comments)

Telecoms giant BT (EE) has called for an “end to exclusive concessions agreements” on UK council owned street furniture, which they say has become a “barrier” to the roll-out of 4G and 5G mobile (mobile broadband) services, not least by only granting certain companies access to use it but not others.

wireless rural uk mip project mast

18th March, 2019 (32 Comments)

Telecoms giant BT (EE) has rejected an industry proposal from rival operators Three UK, Vodafone and O2 that would have aimed to improve national 4G network coverage via “rural roaming,” where signals in remote areas could roam onto whatever alternative network was available (like EU roaming).

wireless mobile network operator uk mast and spectrum

15th March, 2019 (1 Comment)

RootMetrics (IHS Markit) has today published the results from their H2 2018 study into 4G and 3G mobile network performance across 16 of the United Kingdom’s “most populated metropolitan markets” (cities), which found that Coventry and Leicester were the best. Sadly London and Birmingham were the worst.

ee mobile sim cards

13th March, 2019 (14 Comments)

Customers of EE‘s UK mobile network who enjoy consuming their 4G data (mobile broadband) allowances by streaming online video are being offered a new Video Data Pass add-on, which effectively allows you to stream as much as you like without using up your mobile data allowance.

bt uk isp logo

28th February, 2019 (0 Comments)

Telecoms giant BT has today announced that they’re creating more than 1,600 new apprenticeship and graduate jobs across areas such as engineering, customer service, TV production and cyber-security (inc. within EE and Plusnet). The new recruits will join its over 82,800 strong UK workforce during 2019.

broadband uk isp speed discussion

28th February, 2019 (14 Comments)

An important change is due to be introduced tomorrow as part of Ofcom’s new Voluntary Codes of Practice on Broadband Speed (VCoP), which will require the largest UK ISPs to give you more information about your estimated line performance and make it easier to exit a contract penalty free (if faults cannot be fixed).

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