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Articles for Category Tag - Internet Law

No Resolution Yet in £120m Dispute Between Vodafone UK and Former Franchisees

19th May, 2025 (0 Comments)

Last year we reported on how broadband and mobile provider Vodafone had been hit with a £120m+ legal claim from over 60 current and former UK franchisees (here). The group, which said they were challenging the “financial, mental, and physical impacts of the retail giant’s “irrational” business decisions“, today reported that their attempt to mediate a solution “has come to an end with no resolution“.

Angry UK internet user next to shot laptop 123RF 4304652

Clarifying POP Telecom’s Approach to Unwanted Feature Charges on UK Bills

19th May, 2025 (9 Comments)

Several newspaper reports over the weekend have claimed that UK ISP POP Telecom has been adding a “sneaky hidden broadband charge” to customers’ bills for “Router Assurance“, which can add an extra cost of £2.50 per month to the bill. But that’s not the only extra charge to consider, so ISPreview decided to dig a bit deeper.

BT and Avanti Broadband in Legal Dispute Over Rural EE UK Mobile Capacity

17th May, 2025 (12 Comments)

The High Court in London has rejected an application by mobile operator EE (BT) for interim injunctive relief against satellite provider Avanti Broadband, which had “threatened to withdraw” its backhaul services – used to help supply data capacity to some of the remotest rural UK mast sites – unless the mobile operator agreed to pay a “substantially increased rate“.

UK Government Confirms Europe-first Ban on SIM Farms

24th April, 2025 (18 Comments)

The UK government has today confirmed its intent to ban SIM Farms (both possession and supply) some 6 months after the new Crime and Policing Bill (CPB) receives Royal Assent. The move is designed to better protect the public from fraudsters and scammers who also use the devices for criminal purposes (e.g. sending scam/spam messages and calls to mobile users).

Home Phone and UK Broadband VoIP Services

Ofcom UK Probe Primo Dialler Over Possible Misuse of Phone Numbers

14th April, 2025 (3 Comments)

The UK telecommunications regulator, Ofcom, has today opened a new investigation into call centre solutions’ provider Primo Dialler, which will examine “concerns that numbers sub-allocated to [the company] are/were being misused, including to facilitate scams.”

Legal Dispute Over Mast Disconnects Strathspey Broadband Customers UPDATE2

1st April, 2025 (3 Comments)

Fife-based ISP Transmitair, which specialises in rolling out ultrafast Fixed Wireless Access (FWA) broadband networks to rural parts of Scotland, has confirmed that homes and businesses across their coverage patch in Strathspey (Highlands of Scotland) have been left disconnected for around 5 days due to a legal dispute over a mast.

UK Mobile Operators Attempt to Dismiss GBP3.3bn Overcharging Case

1st April, 2025 (14 Comments)

Mobile operators including EE (BT), Vodafone, Three UK and O2 (Virgin Media) yesterday attempted to dismiss a class action claim worth “at least” £3.285bn. The case, brought by consumer rights champion Justin Gutmann and law firm Charles Lyndon, accuses the operators of overcharging for mobile handsets beyond the end of their contractual term.

Nokia and Amazon Sign Patent Deal to Settle Streaming Dispute

31st March, 2025 (0 Comments)

The long-running pan-European battle over video streaming-related technology between Nokia and Amazon (Prime) has this morning been settled with the announcement of a new license agreement – Nokia’s first patent license deal with a major streaming platform. But the terms of the agreement remain confidential.

Channel Islands 2023 Map - Guernsey and Jersey

Guernsey Court Overturns £3m of Telecoms Competition Fines

18th March, 2025 (0 Comments)

The Royal Court appears to have overturned an earlier decision by the Guernsey Competition & Regulatory Authority (GCRA), which – between 2019 and 2022 – had fined broadband and mobile providers Sure and JT for allegedly breaking competition rules, including by sharing “commercially-sensitive information” and co-ordinating with each other.

O2 UK’s AI Flags 50 Million Suspected SPAM and Scam Calls a Month

18th March, 2025 (5 Comments)

Readers may recall that mobile operator O2 (Virgin Media) integrated Hiya’s new AI-powered scam detection service (‘Call Defence’) to help combat fraud and nuisance calls last November 2024 (here). Since then, more than 150 million “suspected” scam and spam calls have been flagged by the new technology, recently rising to more than 50m per month.

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Confusion Surrounds Sky UK’s Position on End of Contract TV Notifications

10th March, 2025 (19 Comments)

Ofcom’s rules require that all “phone, broadband and pay-TV providers” must “warn customers when their current contract is ending, and what they could save by signing up to a new deal” (usually sent between 10-40 days before the end of your contract). But an ongoing legal challenge makes the situation for customers of Sky TV a bit more confusing.

Court Orders Big UK ISPs to Block Pirated Israel TV Streaming Sites

27th February, 2025 (13 Comments)

Most of the major broadband ISPs in the United Kingdom (BT, Sky Broadband, Virgin Media, TalkTalk, EE and Plusnet) have just been handed a new court order to block an Israel TV video streaming site, which was found to have been facilitating internet copyright infringement (piracy).

Mobile Operator Scores Key Court Win in Dispute Over UK Mast Leasing and Renewal UPDATE2

21st February, 2025 (2 Comments)

Mobile network operator Vodafone UK has won a key court case against leasing firm AP Wireless (inc. the affiliated Icon Tower company). Some operators believe the firm could risk damaging their roll-out of 5G based mobile broadband technology, such as by pushing up their costs and threatening the viability of future deployments.

Court Rejects Appeal Over Dismissal of BT UK Landline Overcharging Case

12th February, 2025 (6 Comments)

The Competition Appeal Tribunal (CAT) has rejected an appeal against its earlier dismissal of a £1.3bn class action claim against BT by the Collective Action on Land Lines (CALL) campaign, which had accused the national broadband ISP and phone provider of overcharging 2.3 million of its landline-only phone customers between 2015 and 2018.

Illustration of a VPN Virtual Private Network on UK Computer by 123rf ID184214833

Rights Holders Move Closer to Imposing Website Blocks on VPN Providers

9th February, 2025 (30 Comments)

Rights Holders, having recently succeeded in forcing even some third-party public Domain Name System (DNS) resolvers to block websites that have been found to facilitate internet copyright infringement (piracy), are now turning their attention to major Virtual Private Networks (VPN) like NordVPN, ExpressVPN, ProtonVPN, and others.

Jobs at Risk as Svella Connect and Virgin Media UK Work to Settle Dispute

7th February, 2025 (6 Comments)

Broadband ISP Virgin Media (inc. nexfibre and O2) and civil engineering partner Svella Connect are currently trying to resolve a difficult dispute over “contractual terms“, which touches on issues of worker safety, rate reductions, and work volumes for Nexfibre. But there’s still hope for an amicable solution that may avoid the risk of redundancies.

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Comms Council UK and NTS to Help Crackdown on Telephone Fraud

29th January, 2025 (0 Comments)

The Comms Council UK, which represents the UK’s national Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has today announced a new “joint information sharing initiative” with National Trading Standards (NTS) that aims to help “crack down on telephone fraud“.