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Articles for Category Tag - Internet Law

Competition Tribunal Allows UK Mobile Handset Overcharging Case to Proceed

18th November, 2025 (3 Comments)

The Competition Appeal Tribunal (CAT) has allowed a class action claim – originally worth “at least” £3.285bn – against EE (BT), Vodafone (Three UK) and O2 (Virgin Media) to move forward, albeit with limitations. The case, brought by Justin Gutmann and law firm Charles Lyndon, accuses the operators of overcharging for mobile handsets beyond the end of their contractual term.

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O2 UK Reach Grim Milestone as Mobile Network Blocks 1 Billion Scam Texts

3rd November, 2025 (3 Comments)

Mobile operator O2 (Virgin Media) has today revealed that over 1 billion scam text messages have been blocked by their network and prevented from reaching customers. The provider is now calling on the government to ensure that their forthcoming Fraud Strategy helps to tackle this by empowering law enforcement with the tools and resources needed to crackdown on the problem.

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Internal Auditors Seek Greater UK Telecoms Role via New Security Code

24th October, 2025 (5 Comments)

The Chartered Institute of Internal Auditors (CIIA), which recently complained that some of the UK’s major broadband ISPs operated without an internal audit (here) – potentially exposing them to “unchecked risks and increasing the likelihood of corporate collapse“, has now sought to drum up new business by pressing the government to make it a requirement of their revised telecoms security code.

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Court Fines BT £9K Over Permits and Substandard Roadworks in Cumbria UK UPDATE

22nd October, 2025 (10 Comments)

Broadband and telecoms giant BT (Openreach) has been fined a total of £9,000 at the Barrow Magistrates Court in Cumbria (England) after Westmorland and Furness Council (WFC) brought a successful prosecution against the operator for carrying out roadworks “without permits“, while also “failing to reinstate the road adequately“.

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Ofcom Warn UK People to Watch for Scammers Impersonating the Regulator

25th September, 2025 (4 Comments)

The UK telecoms and media regulator, Ofcom, has warned consumers that fraudsters are attempting to impersonate them. In short, some people have received calls from scammers, which claim that services (e.g. broadband, phone etc.) have been fraudulently taken out in their name, when this is not the case.

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Owners of Fishing Trawler Ordered to Pay Virgin Media £346k Over Cable Break UPDATE

19th September, 2025 (11 Comments)

The High Court of Ireland has ruled that the owners of an Irish-registered fishing trawler, MV The Lida Suzanna, should pay the wholesale division of broadband provider Virgin Media some $397,514 (£346k) to cover the cost of repairing a key undersea fibre cable that runs between the UK and Ireland.

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O2 UK Warns of New Scam Texts as Network Blocks 600 Million Messages

4th September, 2025 (2 Comments)

Mobile network operator O2 (Virgin Media) has today revealed that they’ve blocked more than 600 million scam text messages from reaching their customers phones so far in 2025 (more than double the number in 2023 and 2024 combined). But the operator warns that they’ve seen a “significant rise” in gambling, recruitment and car finance scam texts.

Consumer Activist Proposes to Sue Sky UK Over TV End of Contract Notifications

3rd September, 2025 (8 Comments)

A self-proclaimed “consumer rights litigant“, Marc John, claims to have notified the UK’s Competition Appeal Tribunal (CAT) of his plan to launch a £2bn opt-out collective proceedings claim against Sky UK (Comcast). The claim appears to focus on Sky’s alleged failure to issue end-of-contract notifications (ECNs) to millions of its satellite TV customers.

Court Rejects Sky UK’s Challenge to Ofcom’s End of Contract Pay TV Notifications UPDATE

22nd August, 2025 (23 Comments)

The Court of Appeal (Civil Division) has dismissed Sky UK’s (Sky TV, Sky Broadband etc.) attempt to overturn an earlier decision by the telecoms regulator, Ofcom, which back in 2022 ruled that the provider had broken consumer protection rules by failing to send End-of-Contract Notifications (ECN) to their satellite-based Pay TV customers.

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Six Major UK Broadband ISPs Found to Lack an Internal Audit Function UPDATE

4th August, 2025 (21 Comments)

The Chartered Institute of Internal Auditors (CIIA) has today raised “serious concerns” about the financial resilience of the UK’s broadband sector, which appears to be based on the fact that six of the country’s thirteen “major” ISPs currently operate without an internal audit – potentially exposing them to “unchecked risks and increasing the likelihood of corporate collapse“.

Court Rejects Second Appeal vs Dismissal of BT UK Landline Overcharging Case

1st August, 2025 (13 Comments)

The London Court of Appeal has refused permission for Justin Le Patourel to appeal against an earlier dismissal (here) of his £1.3bn class action claim against BT via the Collective Action on Land Lines (CALL) campaign. The organisation had accused the broadband and phone provider of overcharging several million of its landline-only phone customers.

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Cloudflare Blocking Access to Internet Piracy Websites in the UK

15th July, 2025 (37 Comments)

At present, it’s already quite well known that the UK’s major home broadband ISPs (BT, Virgin Media, Sky Broadband, EE, Plusnet, TalkTalk etc.) block customers from accessing websites that have been found, via the High Court, to facilitate internet copyright infringement (piracy). But now Content Delivery Network (CDN) provider Cloudflare has started doing the same.

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ICO Rules BT and Openreach are Subject to UK Environmental Info Requests

15th July, 2025 (32 Comments)

Telecoms giant BT and Openreach are appealing a recent decision by the Information Commissioner’s Office (ICO), which made them subject to public information requests about their UK broadband network under the Environmental Information Regulations (EIR). The decision could potentially provide communities and rivals with a new avenue for extracting useful info.

High Court Rejects Phones 4u Appeal in Damages Claim vs O2, EE and Vodafone UK UPDATE

11th July, 2025 (7 Comments)

The long-running saga of former high street mobile phone retailed Phones 4u (P4u), which fell into administration in 2014 and claimed that key mobile operators (e.g. O2, EE and Vodafone) had colluded to drive them out of business, may have finally come to an end after the Court of Appeal in London dismissed each ground of the case.

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Eir Take BT to Court in £67m Damages Claim Over N.Ireland Contract UPDATE

8th July, 2025 (0 Comments)

Irish network operator Eir is taking BT (Openreach) to the High Court in London over a claim for damages worth £67m, which relates to a long-running dispute over the UK broadband giant’s Northern Ireland Public Sector Shared Network (NIPSSN) contract to provide connectivity services; the same one that attracted a £6.3m fine from Ofcom in 2020.

Dispute Between Vodafone UK and Ex-Franchisees Takes Another Twist

17th June, 2025 (7 Comments)

The ongoing £85.5m legal dispute between mobile and broadband giant Vodafone and a group of 62 current and former UK franchisees (here) recently experienced another twist. This came after the network operator confirmed that it had terminated the contracts of 12 franchisees who had continued working with them while also being party to the case.

No Resolution Yet in £120m Dispute Between Vodafone UK and Former Franchisees

19th May, 2025 (0 Comments)

Last year we reported on how broadband and mobile provider Vodafone had been hit with a £120m+ legal claim from over 60 current and former UK franchisees (here). The group, which said they were challenging the “financial, mental, and physical impacts of the retail giant’s “irrational” business decisions“, today reported that their attempt to mediate a solution “has come to an end with no resolution“.