Home » UK ISP News Archive » Article Tag: Ofcom Regulation (1934 Posts)

Articles for Category Tag - Ofcom Regulation

Ofcom Survey Finds Growth in Unlimited UK Mobile Data Tariffs

22nd October, 2024 (9 Comments)

Ofcom has published the results from a new survey that is intended to help monitor how well the UK mobile market is functioning and whether it continues to deliver good outcomes. For example, the work reveals that unlimited data (broadband) tariffs accounted for 13% of mobile plans in 2023 (up from 5% in 2019), but plans with smaller allowances are now less common.

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Ofcom Confirm Plan to Retire Old UK Broadband ISP Switching System

21st October, 2024 (2 Comments)

The UK media and telecoms regulator, Ofcom, has today published a new letter that they recently sent to broadband and phone providers. The letter confirms their intention to decommission the old consumer ISP switching system (NoT+) on 24th October this week in favour of their new One Touch Switching (OTS) system, which is said to be “working well“.

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Survey Finds Average UK Broadband Users Save £105 a Year by Switching ISP

21st October, 2024 (2 Comments)

A new survey of 5,083 UK adult consumers, which was conducted by Which?, has claimed that the average broadband-only ISP customer could save £105 per year by switching to a new provider and those switching from BT, Sky Broadband or Virgin Media saved even more – up to £165 on average for a Virgin customer. It’s a similar story for mobile and TV users.

One Week Left Until New UK Broadband ISP Switching System Fully Takes Over

18th October, 2024 (9 Comments)

The industry has just one week left to iron out the key bugs in their implementation of Ofcom’s new One Touch Switching (OTS) system before it takes full control of switching between fixed broadband and phone providers. But the latest update from the industry-led One Touch Switching Company (TOTSCo) suggests that there are still some problems left to tackle.

Ofcom UK Investigate Tismi Over Possible Misuse of Phone Numbers

18th October, 2024 (10 Comments)

The UK telecoms regulator, Ofcom, has today opened a new investigation into communications provider, Tismi, which will assess whether the company has failed in its duty to ensure that phone numbers allocated to it are not being misused, including to perpetrate scams.

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Acrimony as UK Parliament Debate Use of Telegraph Poles for Broadband

18th October, 2024 (27 Comments)

The vexed question of whether it’s always right to use “telegraph poles“, which are far from popular with many UK communities, when deploying the new generation of gigabit broadband ISP networks came up for debate in parliament yesterday. MPs broadly called for change and stronger rules are coming “early” in 2025, but whether they will be enough remains to be seen.

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MS3 Begin Trial to Run FTTP Broadband via KCOM’s Poles in Hull UK

14th October, 2024 (19 Comments)

The CEO of alternative broadband operator MS3, Guy Miller, has confirmed to Richard Tang (CEO of ISP Zen Internet), in a new interview, that they’ve just begun a trial with KCOM in Hull that will allow them to deploy their full fibre (FTTP) lines by harnessing some of the incumbent’s existing poles and ducts – potentially reducing community complaints.

Ofcom Probe Gigaclear Over Failure to Provide UK Caller Details to Emergency Services UPDATE

11th October, 2024 (2 Comments)

The UK telecoms and media regulator, Ofcom, has launched an investigation into rural broadband ISP Gigaclear over a possible failure to “provide accurate and reliable caller location information to emergency organisations“, which could have made it more difficult for the police, fire and ambulances to find callers.

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One Touch Switching Company Sees 100,000 Broadband ISP Switching Orders

4th October, 2024 (7 Comments)

The industry-led One Touch Switching Company (TOTSCo) has issued a progress update on its work to support Ofcom’s new One Touch Switching (OTS) system, which started to go live last month and aims to make it easier for consumers to change broadband ISP. A total of 100,000 switch orders have been placed since launch, albeit with only 32,000 successful completions.

Broadband ISP Onestream Bemoans Poor OTS Consumer Switching Rate

2nd October, 2024 (6 Comments)

Hampshire-based UK ISP Onestream, which sells broadband packages using Openreach’s national full fibre network, has complained about the poor performance of the new One Touch Switching (OTS) system, which aims to make it easier for consumers to change ISP. But this is currently failing on 56% of requests to join the provider.

Pulse Fibre Seek Code Powers to Boost UK Full Fibre Rollout UPDATE

2nd October, 2024 (1 Comment)

London-based alternative broadband provider Pulse Fibre, which is currently aiming to complete over 250,000 unique “full fibre” (FTTP) connections into new build dwellings and MDUs (here), has just put in an application for Code Powers from Ofcom to help with their network expansion plans.

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ISP Sky Broadband Launch Full Fibre 24/7 Switching Support Service

1st October, 2024 (1 Comment)

UK ISP Sky Broadband today claims to have become “the UK’s only major provider” to launch a “dedicated 24/7 switching support service” for consumers moving to their service, which they say means “customers can get through to a real person with any questions about switching their broadband, day or night.”

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Lightning Fibre Trial 50Mbps UK Broadband Plan for People Aged 66+

30th September, 2024 (1 Comment)

Eastbourne-based alternative UK broadband ISP Lightning Fibre, which has built a new full fibre (FTTP) network across parts of Sussex and Kent in England, have today begun to “trial” a new 50Mbps (symmetric) package that costs just £15 per month for 24-months. But it’s only available to people born before 23rd September 1958.

Ofcom UK Probe Brsk Over Birmingham Deployment of Broadband Poles UPDATE

30th September, 2024 (3 Comments)

Network operator Brsk, which is in the process of being merged into Netomnia (here), are facing an investigation by Ofcom after the regulator suggested that the operator may have “failed to comply with its obligations” under Code Powers during the roll-out of new “telegraph poles” as part of their new full fibre (FTTP) broadband ISP network in Birmingham.

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Ofcom’s Roaming Rules Come into Force for UK Mobile Operators

30th September, 2024 (7 Comments)

The UK telecoms regulator, Ofcom, will tomorrow (1st Oct 2024) begin enforcing new roaming rules that require mobile network operators, such as Three UK, Vodafone, EE and O2 (including their many virtual / MVNO partners), to protect consumers who travel abroad from mobile BILL SHOCKS on data (broadband), call and text charges.

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Ofcom Tells UK Telecoms Adjudicator to Help Fix OTS Broadband ISP Switching

25th September, 2024 (10 Comments)

The UK telecoms regulator, Ofcom, has called on the Telecoms Adjudicator (OTA) to help fix some of the remaining problems (i.e. the matching process) with the new One Touch Switching (OTS) system, which aims to make it easier for consumers to change broadband ISPs, and the related processes adopted by the One Touch Switching Company (TOTSCo).

Northern Ireland Ministers Call for Improvements to Rural Mobile Coverage

25th September, 2024 (1 Comment)

The Northern Ireland Assembly yesterday met to debate the need for improvements in rural mobile coverage, which among other things highlighted problems with “major delays in the planning process” for approving new 4G / 5G masts, the need for greater infrastructure sharing and question marks over what impact the barrier busting task force has actually had.