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Articles for Category Tag - Ofcom Regulation

 

19th February, 2019 (1 Comment)

Broadband ISPs Virgin Media and MS3 have been fined £25,000 and £2,000 respectively by the UK telecoms regulator, Ofcom, after both companies missed the deadline for responding to a formal information request as part of the on-going Business Connectivity Market Review 2019 (BCMR) consultation.

15th February, 2019 (12 Comments)

The Government has today set out its first ever Statement of Strategic Priorities (SSP) for UK mobile and broadband services, which requires Ofcom to reflect in their work the need to build “world-class digital infrastructure“, look at mobile roaming in rural areas and tackle the so-called “loyalty penalty” etc.

9th February, 2019 (35 Comments)

A number of former Supanet (Supatel / TimeTalk) customers have been in contact to complain that the ISP has recently started chasing them for alleged unpaid bills, some of which include vague demands for up to nearly £800. In most cases those being targeted left the broadband provider 4-6 years ago.

7th February, 2019 (30 Comments)

The Confederation of British Industry has warned that Brexit is “sucking the oxygen out of priorities” like deploying “full fibre” (FTTP) broadband and 5G. Instead the business group wants the Government to “take practical steps this year” in order to close the Digital Divide between London and the rest of the UK.

5th February, 2019 (5 Comments)

The telecoms regulator has warned O2 (Telefonica UK) that there are “reasonable grounds” for believing that they failed to provide “accurate and complete answers” as part of last year’s investigation into the mobile operator’s Traffic Management practices on their 3G and 4G network.

30th January, 2019 (4 Comments)

Ofcom’s newest Q3 2018 UK consumer complaints report has revealed that, for the first time, ISP Vodafone attracted the most gripes for fixed line broadband and landline phone services, while Sky Broadband won praise for seeing the fewest moans. Pay TV and Mobile providers are also covered.

29th January, 2019 (3 Comments)

Ofcom has today published their annual 2019 study of media use by UK children and parents, which among other things reports that just over half of parents are aware of the home network-level internet content filters being offered by the biggest broadband ISPs but only around a third actually use them.

25th January, 2019 (8 Comments)

Mobile operator Vodafone has called it a “genuine mistake” after one of their cell sites at London’s Gatwick airport was spotted using Three UK’s slice of the 4G friendly 1800MHz radio spectrum band. The latter is now checking to see whether any other such mistakes have been made.

22nd January, 2019 (0 Comments)

Hampshire-based UK ISP Onestream, which was established in 2016 and recently launched a range of affordable ADSL2+ and FTTC based broadband and phone bundles, is facing an investigation by Ofcom after a number of consumers complained about how the provider was handling switches (migrations).

14th January, 2019 (16 Comments)

Ofcom has today published a new report, which examines how affordability, take-up and engagement with UK telecoms, TV and postal services compares via different groups. Overall 13% of broadband and phone consumers switched ISP (down from 17% a year ago) and financially vulnerable people are less likely to have “superfast” speeds.

5th January, 2019 (19 Comments)

New research from Ofcom has today suggested that remembering phone numbers – or even needing to dial them – could soon become a thing of the past as consumers are changing how they communicate and making greater use of broadband internet and mobile services. The landline phone era is slowly coming to an end.

3rd January, 2019 (4 Comments)

A new online survey of 1,380 ISPreview.co.uk readers, which was conducted between 16th November 2018 and 2nd January 2019, has found that the top reasons why most UK respondents switched broadband ISP in 2018 were to save money (29.9%) or get access to faster speeds (25.4%), while 18.3% simply sought better quality.

30th December, 2018 (194 Comments)

A number of broadband ISPs including TalkTalk, Hyperoptic, Cityfibre and Gigaclear, as well as the Independent Networks Co-operative Association (INCA), have written to the UK Government and Ofcom in the hope of encouraging tougher measures to prevent Openreach (BT) from hampering “full fibre” (FTTP) competition.

20th December, 2018 (31 Comments)

As expected Openreach (BT) has today confirmed that the wholesale price of their 40Mbps (10Mbps upload) Fibre-to-the-Cabinet (FTTC / VDSL2) broadband tier will drop by -£8.08 (-11.6%) from 1st April 2019. Some smaller changes for unbundled (LLU MPF and SMPF) and Wholesale Line Rental (WLR) are also confirmed.

19th December, 2018 (2 Comments)

The Competition and Markets Authority has concluded its “super-complaint” probe into how UK consumers who remain loyal to a broadband ISP or mobile operator often end up paying “significantly more” than new customers. In response they’ve called for “urgent action” to tackle related issues and protect vulnerable users.

18th December, 2018 (23 Comments)

A new report from the Broadband Stakeholders Group has warned that work to retire the old Public Switched Telephone Network (PSTN) and replace it with all-IP voice services by c.2025 will face a number of challenges, particularly around ensuring resilient access to emergency services and encouraging user migrations.

18th December, 2018 (0 Comments)

Ofcom has today published their International Communications Market Report 2018 (ICMR), which broadly compares broadband and mobile networks in the United Kingdom with 17 other countries and the EU. Overall the UK does well for fixed line superfast broadband and 4G mobile, but we’re weak on “full fibre” (FTTP).

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