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Articles for Category Tag - Ofcom Regulation

Ofcom Allows Sea Fibre Networks to Expand UK Fibre Optic Platform

15th January, 2013 (0 Comments)

As expected Ofcom has officially granted Code Powers to Sea Fibre Networks Limited, which will allow the firm to carry out street works in Wales and Staffordshire (England) to help improve the United Kingdom’s existing fibre optic link with Ireland.

Charter UK Seek FSA Style ISP Regulation to Stop Mid Contract Price Hikes

14th January, 2013 (0 Comments)

The boss of complaints management firm Charter UK has praised the telecoms regulator, Ofcom, for moving to tackle internet and phone providers that impose unexpected price hikes during a contract; but he also told the regulator that it needed to “investigate how this has been allowed to happen in the first place” and change its approach to be more like the Financial Services Authority (FSA).

Ofcom Strategist Suggests UK 2Mbps Broadband Goal be Lifted to 10Mb

11th January, 2013 (20 Comments)

Ofcom’s strategy director has told a discussion panel, which was organised by the Policy Exchange, that the United Kingdom’s aim to make a minimum download speed of 2Mbps (Megabits) available to everybody in the country by 2015 (Universal Service Commitment) may now need to be increased up to 8Mbps or 10Mbps.

UK to Tackle Nuisance Calls as Related TalkTalk Investigation Continues

8th January, 2013 (6 Comments)

The UK telecoms regulator has unveiled a five-point action plan to tackle the “growing problem” of nuisance calls (e.g. silent and abandoned calls from automated dialling systems) that can cause “considerable concern and annoyance for consumers“, although its long running investigation into ISP TalkTalk’s related activity has yet to reach a conclusion.

Ofcom – Rise in Broadband ISP Speed Dissatisfaction and Switching Hassle

8th January, 2013 (3 Comments)

Ofcom has today published its annual 2012 Consumer Experience report. The study found that general dissatisfaction with fixed line broadband ISP speeds had increased to 17% (up from 15% in 2011) and that consumers were continuing to complain about experiencing too much “hassle” when switching provider.

Ofcom Set to Protect UK Consumers from Unexpected ISP Price Hikes

3rd January, 2013 (6 Comments)

The UK communications regulator has today proposed new options that would allow consumers to exit their existing broadband or phone contract, without penalty, if their ISP introduces “any” price increase during the contract term. Sadly a complete ban on mid-contract price hikes has been ruled out as it wouldn’t be “consistent” with EU law.

Top 20 UK Local Authorities with the Highest Superfast Broadband Uptake

31st December, 2012 (10 Comments)

Ofcom’s most recent data reveals that superfast broadband (25Mbps+) ISP technology is now available to 65% of homes and businesses in the United Kingdom and yet just 7% of premises have actually adopted it. But where is superfast internet access most popular and why? The city of Portsmouth tops our new list with a take-up of 15.2%.

Ofcom Reveals UK Bidders for the Superfast 4G Mobile Broadband Auction

20th December, 2012 (2 Comments)

The UK telecoms regulator has this morning announced which organisations have qualified to bid in the January 2013 auction of 4G (LTE or WiMAX) superfast Mobile Broadband radio spectrum (800MHz and 2.6GHz) and there are a few unfamiliar faces.

UPDATE EE UK Overtakes TalkTalk as Broadband ISP with Most Complaints

18th December, 2012 (1 Comment)

Ofcom has today published its latest Q3-2012 customer complaints report for the UK’s largest fixed line broadband and phone providers (i.e. those with a market share of +4%). Happily TalkTalk continued to see fewer complaints but Orange UK’s service, which is now rebranded under EE, has seen consumer anger skyrocket.

International Ofcom Study Finds UK Strong for Broadband Availability and Price

13th December, 2012 (0 Comments)

Ofcom has released its annual 2012 International Communications Market Report (ICMR), which looks at the adoption, coverage and the uptake of broadband, phone, mobile, TV and radio services across 17 major countries. The report found that the UK was one of the cheapest markets and our superfast broadband (30Mbps+) availability compares favourably.

UPDATE Ofcom Open UK Superfast 4G Mobile Broadband Spectrum Auction

11th December, 2012 (2 Comments)

The UK communications regulator has today begun the long awaited and much delayed auction of 4G (LTE) superfast Mobile Broadband radio spectrum (800MHz and 2.6GHz) by opening the process up to the first official applications from Mobile Network Operators (MNO) and related firms.

Sky Broadband Tops Ofcom Study of UK ISP Customer Service Satisfaction

4th December, 2012 (1 Comment)

The UK communications regulator, Ofcom, has today published its latest study of customer service satisfaction among the biggest telecoms operators and revealed that Sky Broadband (BSkyB) comes top for both its fixed line broadband, TV and phone services, while O2 was rated the best for mobile providers.

Ofcom Says UK ISPs Must Decide Who is a Subscriber for its Piracy Code

24th November, 2012 (0 Comments)

The UK telecoms regulator, Ofcom, has told a Westminster Media Forum event that it will be the responsibility of each broadband ISP to decide which of their customers are officially defined as “subscribers” and thus susceptible to the new copyright infringement rules, which are designed to clampdown on “illegal” internet piracy.

Ofcom Details UK Framework to Support White Space Wireless Broadband

22nd November, 2012 (0 Comments)

Ofcom UK has today proposed a new framework to support the future use of White Space (IEEE 802.22) based wireless broadband technology on a licence exempt basis. The new service harnesses unused radio spectrum, which exists between Digital TV channels (470MHz to 790MHz), to deliver wifi style connectivity over a wide area.

Ofcom Study Reveals the Extent of UK Internet Piracy by ISP Customers

20th November, 2012 (1 Comment)

The communications regulator has today revealed that 47% of UK internet users are unable to “confidently identify” whether the online content they download, stream or share is legal or not. Meanwhile some 16% of users aged 12+ said they had “accessed online content illegally” between May to July 2012.

Ofcom Want UK 2Mbps Target Raised as Superfast Broadband Reaches 65%

16th November, 2012 (10 Comments)

The communications regulator has published its annual 2012 Infrastructure Report, which claims that “close to” 100% of premises in the United Kingdom can now receive a broadband service (71% take-up) and just 10% can only get sub-2Mbps speeds (down from 14% in 2011). Superfast broadband (25Mbps+) is also available to 65% of homes and businesses (7% take-up).

Ofcom Reveal Final UK 4G Mobile Broadband Auction Rules and Timetable

12th November, 2012 (0 Comments)

Ofcom has today announced the final regulations, reserve prices and timetable for its imminent auction of superfast 4G (LTE or WiMAX) compatible Mobile Broadband spectrum (800MHz and 2.6GHz), which will officially get underway on 11th December 2012 with the first services to launch in May or June 2013.