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Articles for Category Tag - Plusnet

Big Plusnet UK Billing Upgrade Suffers Bugs and Personal Data Leak

4th September, 2018 (30 Comments)

Customers of budget broadband ISP Plusnet appear to have experienced a turbulent weekend after a major migration of their billing system, which the provider had described as being “one of the biggest projects the company has undertaken“, suffered bugs and a small personal data leak.

Big Broadband ISPs Must Improve UK Support for Deaf Users

14th August, 2018 (6 Comments)

Living with a hearing problem is no fun and there can be different forms of such disabilities, which means a solution that works for one group may be unusable for others. Suffice to say that we expect the largest broadband ISPs to cater for such scenarios but a new investigation by Cable.co.uk suggests some are falling short.

Budget UK ISP Plusnet Launch Fixed Price Broadband Contracts

8th August, 2018 (14 Comments)

Low cost ISP Plusnet will today follow TalkTalk’s lead by launching their own range of fixed price broadband and line rental (phone) contracts for residential and small business customers, which means that the price you pay will stay the same for the duration of your minimum contract term.

Ofcom Q1 2018 ISP Complaints Report Praises Sky – Shames TalkTalk

18th July, 2018 (3 Comments)

Ofcom has just published their latest Q1 2018 UK consumer complaints study, which notes that Sky Broadband attracted the least gripes for fixed line broadband and phone services, while TalkTalk attracted the most complaints for both. Pay TV and Mobile providers are also covered.

ISP Plusnet Cut Business Broadband and FTTC Prices for Summer 2018

17th July, 2018 (3 Comments)

Internet provider Plusnet Business has today slashed the prices of their top two (up to 18Mbps ADSL2+ and 76Mbps FTTC) domestic grade unlimited broadband and phone line rental bundles for new UK small business customers.

H1 2018 – Top 10 Fastest National UK Broadband and Mobile ISPs

25th June, 2018 (2 Comments)

The first six months of 2018 recorded another rise in average fixed home broadband download speeds to 33.29Mbps (7.82Mbps upload) among the top 10 ISPs, which continues to be fuelled by the rising adoption of faster FTTC, FTTP and Cable lines. Average mobile data speeds also hit 18.87Mbps (5.02Mbps upload).

Plusnet Tests Water with New Broadband and UK Free Calls Bundles

20th June, 2018 (5 Comments)

Low cost UK ISP Plusnet has gone against the industry trend by testing a new range of broadband and phone bundles for one week, which are not only cheaper than usual but also come with free evening, weekend and mobile calls as standard. Previously providers have preferred to scrap their calling plans to focus on broadband.

ISP Plusnet Slash Unlimited Fibre Broadband and Phone to £23.50

1st June, 2018 (7 Comments)

A flash sale has cropped up on Plusnet’s UK website that reduces their range of unlimited home broadband and phone bundle prices to their lowest level in a long time, although these will only be available to order by new customers until Monday 4th June 2018 next week.

ISP Plusnet Reveals New Average Advertised Broadband Speeds

19th May, 2018 (20 Comments)

Low cost UK ISP Plusnet and partner John Lewis have joined several other providers by revealing what their average advertised broadband download speeds will become when the new guidelines are adopted next Wednesday. They’ll also be the first to include an average for upload speed (well done).

BT Details Plan for UK’s First Converged Digital Network by 2022

16th May, 2018 (26 Comments)

Last week BT talked about their aim to have a “single integrated all-IP fibre network” that enabled seamless converged access across fixed, WiFi and mobile services. Today BT’s consumer division, which includes ISP Plusnet and mobile giant EE, has explained more about how this will all work.

Ofcom 2018 Study – Average Home Broadband Speeds Hit 46.2Mbps

9th May, 2018 (9 Comments)

Ofcom has published their annual study of fixed line home broadband ISP speeds across the United Kingdom, which reveals that the average download rate has risen from 36.2Mbps last year to 46.2Mbps now, while uploads hit 6.2Mbps (up from 4.3Mbps). Sadly the gap between urban and rural areas persists.

ISP Plusnet Expand UK Low Cost Areas to More Broadband Users

5th May, 2018 (16 Comments)

A sizeable portion of Plusnet’s broadband ISP subscriber base has recently been informed that they will benefit from a good reduction in the price of their service. The move comes after the provider decided to implement a wider definition for ‘Low Cost Areas‘ on their network.

2018 Study Compares Big UK Mobile and Broadband ISPs by Quality

3rd May, 2018 (3 Comments)

Ofcom has published their annual study of service quality, call waiting times, complaints and service provision among the largest UK ISPs and Mobile operators, which among other things found that Plusnet had the longest call waiting times (7:50 mins) and the highest broadband satisfaction (86%).

Peak Time Congestion Hits Hardest for Broadband ISP Plusnet

23rd April, 2018 (17 Comments)

A new study into the impact on broadband ISP download speeds of peak (afternoon) vs off-peak (morning/daytime) internet usage at the largest six broadband providers in the United Kingdom has revealed that Plusnet suffers the biggest proportional drop in performance, while oddly TalkTalk got faster.

Q4 2017 Ofcom UK ISP Complaints Study Shames TalkTalk and BT

18th April, 2018 (1 Comment)

Ofcom has today published their latest Q4 2017 UK consumer complaints study, which notes that TalkTalk attracted the most gripes for both fixed line home broadband and landline phone services. Meanwhile BT were the naughtiest child for both Mobile and Pay TV.

ISP Plusnet Confirm 2018 Round of Annual Broadband Price Rises

6th April, 2018 (18 Comments)

Customers of low cost UK ISP Plusnet are facing another round of annual price rises on their broadband and phone bundles, which will see the monthly cost of related packages increase by +£1 from 5th June 2018. On top of that the cost of making phone calls is also set to increase.

Which? Rank UK Broadband ISPs by the Top Four Complaints

2nd April, 2018 (15 Comments)

A new survey of more than 1,900 broadband customers across 12 different ISPs has revealed how each are ranked when ordered by the top four most common service complaints (price hikes, slow speeds, connection problems and router faults).