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Articles for Category Tag - Plusnet

BT Creates Over 1,600 New UK Apprenticeship and Graduate Jobs

28th February, 2019 (0 Comments)

Telecoms giant BT has today announced that they’re creating more than 1,600 new apprenticeship and graduate jobs across areas such as engineering, customer service, TV production and cyber-security (inc. within EE and Plusnet). The new recruits will join its over 82,800 strong UK workforce during 2019.

New Ofcom Code of Practice for UK Broadband ISP Speeds to Start

28th February, 2019 (15 Comments)

An important change is due to be introduced tomorrow as part of Ofcom’s new Voluntary Codes of Practice on Broadband Speed (VCoP), which will require the largest UK ISPs to give you more information about your estimated line performance and make it easier to exit a contract penalty free (if faults cannot be fixed).

ASA Ban TalkTalk Ads for Misleading Mid-Contract Price Rises Claim

27th February, 2019 (11 Comments)

A complaint by UK broadband ISP Plusnet has resulted in the Advertising Standards Authority (ASA) banning a website and TV advert for TalkTalk’s service, which saw them “misleadingly” claim to be the “only major provider to guarantee no mid-contract broadband price rises on all our plans.” Except they aren’t.

uSwitch 2019 Awards Reveals Top UK Mobile and Broadband ISPs

8th February, 2019 (9 Comments)

The annual uSwitch.com Awards 2019 event took place last night, which saw various wins for broadband ISPs Vodafone, Virgin Media, Plusnet and TalkTalk. Meanwhile Sky (Sky Broadband) scooped several categories for their Mobile service and sibling NOW TV scooped the best TV provider gong.

Vodafone Attracted Most Broadband and Phone Moans in Q3 2018

30th January, 2019 (4 Comments)

Ofcom’s newest Q3 2018 UK consumer complaints report has revealed that, for the first time, ISP Vodafone attracted the most gripes for fixed line broadband and landline phone services, while Sky Broadband won praise for seeing the fewest moans. Pay TV and Mobile providers are also covered.

ISP BT Trials New Way of Checking User Broadband Line Speeds UPDATE

7th January, 2019 (41 Comments)

Consumer UK ISP BT has begun to trial a new way of checking customer broadband speeds, which sounds like it will require special code (firmware) to be added on to the end-users router (Smart Hub etc.) in order to test and monitor their line. This could help them to comply with Ofcom’s forthcoming changes.

The 2019 Best UK Home Broadband ISP Choices by ISPreview

7th January, 2019 (22 Comments)

Comparing fixed line broadband and phone providers can often result in a headache of confusing choices and not everybody shops around for the best deal, even though they probably should. In this guide we aim to simplify the options and quicken the process of choosing an ISP with our own picks.

Netflix UK’s 2018 to 2014 Video Streaming Broadband Speed Index

31st December, 2018 (6 Comments)

Internet Movie and TV video streaming giant Netflix UK has recently published the latest update of their broadband ISP speed index, which reveals that cable operator Virgin Media is still the fastest provider for their service in 2018 and also going all the way back to 2014. But being the fastest here doesn’t really matter.

The Top 2018 vs 2017 Fastest UK Mobile and Home Broadband ISPs

27th December, 2018 (8 Comments)

We’ve looked back at 2018 to see how the average download and upload speeds have changed across national fixed line broadband ISPs and mobile operators, although it’s no surprise to find that Virgin Media (fixed) and EE (mobile) are still front runners. But the picture changes when alternative “full fibre” ISPs are included.

Which? Warn Broadband ISP Loyalty Penalties Cost Users up to £220

7th December, 2018 (2 Comments)

Consumer magazine Which? has surveyed 3,000 of its UK members and concluded that broadband ISP customers who remain with their provider, and don’t haggle for a better price (i.e. after their minimum contract term has ended), are being hit with so-called “loyalty penalties” of up to £220 a year on average.

The Fastest Big UK ISPs According to SamKnows New Broadband Test

5th December, 2018 (16 Comments)

Internet speed analyst firm SamKnows has this week posted the results from a limited run of their new “sensationally accurate” broadband ISP speedtest tool, which was tested last month as part of support for some research that the BBC’s Watchdog TV show was doing. Unsurprisingly Virgin Media came top, with TalkTalk bottom.

ISP Plusnet and John Lewis Broadband Launch Black Friday Offers

21st November, 2018 (0 Comments)

Low cost UK ISPs Plusnet and John Lewis have today both introduced new Black Friday discounts on their broadband (ADSL2+ / FTTC) and phone packages, which include reductions in monthly rentals and various different reward cards. Rather than do two articles we’ve decided to merge them.

Which? Name Top Rated UK Broadband ISPs and Slam Cost of Loyalty UPDATE

10th November, 2018 (13 Comments)

A new survey by consumer magazine Which? has named the best and worst rated 12 home broadband ISPs for customer satisfaction, which saw Zen Internet (86%) come top and Sky Broadband (47%) fall to the bottom. But the survey also warned that many people are paying over the odds by choosing to remain loyal.

Q2 2018 UK ISP Complaints Report Shames TalkTalk – Praises Sky

8th November, 2018 (5 Comments)

Ofcom’s latest Q2 2018 UK complaints report finds that consumer moans are falling, while Sky Broadband attracted the least gripes for fixed line broadband (TalkTalk attracted the most) and it was the same story for landline phone services. Pay TV and Mobile providers are also included.

ISP Plusnet Extend £50 Cashback to Superfast Broadband Packages

31st October, 2018 (0 Comments)

Low cost UK ISP Plusnet appears to have extended their £50 cashback cheques to both of their FTTC based unlimited superfast broadband and phone line rental packages, which currently start at £23.99 per month for an average speed of 36Mbps and £28.99 for an average of 66Mbps.

Which? Identifies the Most Moaned About UK Broadband ISPs

30th October, 2018 (5 Comments)

A new survey of 7,026 broadband customers, which was conducted by consumer magazine Which? in July 2018, has examined 12 of the biggest UK home broadband ISPs and found that customers of Virgin Media were the most likely to experience problems with their service. Meanwhile subscribers to Zen Internet had the least moans.

Zen and Plusnet Come Top of 2018 Biannual MSE Broadband Survey

10th September, 2018 (9 Comments)

Internet and phone providers Zen Internet and Plusnet have come top in a new biannual UK MSE survey of ISP customer service quality. Sadly the news isn’t so good for those at the opposite (bottom) end of the table, where TalkTalk and the Post Office could both be found.