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Articles for Category Tag - Plusnet

UK Broadband ISPs Failing to Provide Enough Speed Information

23rd March, 2018 (2 Comments)

A new Mystery Shopper study conducted by consumer magazine Which? has revealed that major broadband ISPs are only giving the required information about connection speeds under Ofcom’s Code of Practice (CoP) less than half (47%) of the time, with some (e.g. TalkTalk) doing worse than others.

Plusnet, Vodafone and Virgin Media Win 2018 Broadband ISP Survey

21st March, 2018 (4 Comments)

The annual Broadband Genie 2018 survey has today handed several awards to Plusnet, Vodafone and Virgin Media for taking the top spots in various different ISP performance categories. Overall budget ISP Plus.net scooped the most wins, as well as the headline ‘Best Broadband Provider‘ award.

ISP Plusnet Drops 76Mbps Fibre Extra Broadband Price to £29.99

21st February, 2018 (6 Comments)

Another day, another discount for UK ISP Plusnet. This time they’ve introduced a new offer that cuts the price of their ‘up to’ 76Mbps FTTC “Unlimited Fibre Extra” broadband and phone package to £29.99 a month for 18 months (£38.98 thereafter) with free activation. Available until 6th March 2018.

ISP Plusnet Cut Unlimited Business Fibre Broadband Price to £33.50

20th February, 2018 (6 Comments)

UK ISP PlusNet Business has reduced the price of their ‘up to’ 76Mbps (19Mbps upload) FTTC based “Unlimited Business Fibre Broadband” and phone line rental package to just £33.50 +vat a month for the first 12 months of service (£47.5 thereafter), which will be available to order until 3rd April 2018.

uSwitch 2018 Awards Name the UK Best Mobile and Broadband ISPs

9th February, 2018 (13 Comments)

The annual uSwitch.com Awards 2018 were held last night, which saw budget ISP Plusnet pick-up the most wins for fixed line home broadband services and giffgaff grab the largest number of awards for their mobile service. Meanwhile NOW TV was named as the best TV provider.

Ookla 2018 Study Awards the UK Fastest Mobile and Broadband ISPs

31st January, 2018 (3 Comments)

Ookla, which runs the popular Speedtest.net service, has today published their annual ‘Speedtest Market Report‘ for the United Kingdom. Overall the country ranked 29th in the world for average fixed line broadband ISP speeds (Virgin Media is the fastest) and just 46th for mobile (EE is the fastest).

Bad News for TalkTalk and Post Office in Ofcom Complaints Study Q3 2017

19th January, 2018 (3 Comments)

The UK telecom regulator’s latest Q3 2017 consumer complaints report has named and shamed TalkTalk for attracting the most gripes in the fixed ISP broadband sector, while the Post Office suffered the same for landline phone services and Vodafone took the most heat for Mobile.

ISP Review’s 2018 Choice of the Best UK Home Broadband Providers

8th January, 2018 (25 Comments)

Picking a new broadband provider (ISP) for your home is far from easy. Consumers face a bombardment of confusing choices, each advertising different speeds, features, prices and network availability. On this front our aim is to simplify the options and make the process a little easier.

The 2017 vs 2016 Top Fastest UK Home Broadband and Mobile Providers

28th December, 2017 (5 Comments)

We take a look back to see how much faster the national fixed line broadband ISPs and mobile (3G / 4G) network operators have become for download and upload speed over the past 12 months, which reveals that Virgin Media, Hyperoptic and EE continue to come top in the speed stakes.

Netflix UK – 2017 vs 2016 Video Streaming Broadband ISP Speed Index

27th December, 2017 (9 Comments)

Internet Movie and TV video streaming giant Netflix UK has recently published the most recent edition of their broadband ISP speed index, which reveals that cable operator Virgin Media continues to be the fastest provider for their service in 2017. But being the fastest isn’t all that important.

ASA Forces UK Business ISPs to Include Line Rental Costs into Broadband

15th November, 2017 (0 Comments)

A new ruling against Plusnet by the Advertising Standards Authority (ASA) means that UK business ISPs will now also need to combine the price of phone line rental and broadband when advertising related packages, which is a rule that has previously only applied to residential services.

Virgin Media and Plusnet Come Top in 2017 Customer Survey of UK ISPs

31st October, 2017 (15 Comments)

Comparison site Cable has published the winners of a huge new ISP survey, which interviewed 16,753 UK broadband customers to identify the best providers via five categories (reliability, value for money, customer service, speed and switching). Virgin Media and Plusnet came top.

ISP PlusNet Boost Uploads Back to 9.5Mbps on Unlimited Fibre Broadband

27th October, 2017 (15 Comments)

After unceremoniously cutting the upload speeds of their ‘Unlimited Fibre‘ (up to 38Mbps FTTC download) broadband package from 19.5Mbps to just 1.9Mbps in 2015 (here), Plusnet has now decided to boost their upstream speeds part of the way back ‘up to’ 9.5Mbps.

ISP Plusnet Drops 38Mbps FTTC Broadband and Phone Price to £22.99

18th October, 2017 (9 Comments)

UK ISP Plusnet has launched a new promotion that cuts the price of their unlimited ‘up to’ 38Mbps (FTTC) “fibre broadband” and phone line rental bundle from £33.98 to just £22.99 a month for the first 18 months of service (new customers). The £25 one-off action fee has also been removed.

Ofcom Praise Sky and Virgin Media in Q2 2017 UK Consumer Complaints Study

27th September, 2017 (7 Comments)

Broadband providers Virgin Media and Sky Broadband have today been praised by Ofcom’s Q2 2017 UK consumer complaints report after they received fewer gripes than any other ISP for their service. Unfortunately the same cannot be said for BT and TalkTalk, which attracted the most complaints.

TalkTalk Rated the Worst ISP by 2017 Which? Consumer Broadband Survey

22nd September, 2017 (13 Comments)

The latest biannual survey of UK phone and broadband providers by consumer magazine Which? has once again named Zen Internet as the best overall ISP (85% for customer satisfaction), but the same could not be said for TalkTalk that continues to languish at the bottom on a score of 40%.

UK ISP Plusnet Sacks Rude Call Centre Worker for Insulting a Customer

15th September, 2017 (15 Comments)

Internet provider Plusnet has “wholeheartedly” apologised to one of their broadband subscribers, who had contacted the ISP in the hope of getting his Direct Debit date changed but instead found his surname being substituted with the C-word (hint, it’s not cat) by a call centre worker.