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Articles for Category Tag - Sky Broadband

Sky Broadband’s Full Fibre 2.5Gbps and 5Gbps Speeds Now Available Online

15th July, 2025 (19 Comments)

Internet provider Sky Broadband has today confirmed that, as per last week’s partial launch announcement (here), their new Full Fibre 2.5 Gigafast+ (2.5Gbps) and Full Fibre 5 Gigafast+ (5Gbps) packages are now available to order online via CityFibre’s growing UK FTTP broadband network (available to c.4.5 million homes).

Sky UK Relaunches its VIP Customer Loyalty Programme

10th July, 2025 (8 Comments)

Sky (Sky Broadband, Sky TV etc.) today claims to be “relaunching” their popular Sky VIP scheme, which typically offers special discounts and rewards to existing customers. The relaunch will deliver even more free treats, savings, and experiences – available to millions of UK customers via the My Sky app.

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ISP Sky Broadband Offers UK FTTC Customers Free Upgrades to FTTP

10th July, 2025 (23 Comments)

Customers of Sky Broadband’s “superfast” (part-fibre) packages (FTTC or SOGEA), specifically those living in areas where Fibre-to-the-Premises (FTTP) lines now exist from either Openreach or CityFibre’s networks, have started to receive Texts (SMS) and WhatsApp messages inviting them to upgrade to their Full Fibre 100Mbps (18Mbps upload) service “at no extra charge“.

Sky Broadband Launch WiFi 7 Router and 5Gbps UK Broadband via CityFibre UPDATE

9th July, 2025 (66 Comments)

Internet provider Sky Broadband has today gone fully live via CityFibre’s growing Fibre-to-the-Premises (FTTP) based home broadband network. The change is being launched alongside a new Wi-Fi 7 router – “Gigafast+ Hub” (SCER11BELUKS) – and two new packages – Full Fibre 2.5 Gigafast+ (2.5Gbps) and Full Fibre 5 Gigafast+ (5Gbps).

New Study Examines UK Full Fibre Broadband Take-up by Age of Network

4th July, 2025 (15 Comments)

Strategic consultancy firm Eight Advisory has today published the third edition of their Takeup Tracker, which examines the rise in take-up across the UK’s many alternative full fibre (FTTP) broadband networks (altnets) and compares it with that of Openreach (BT). This edition also takes a deeper dive into take-up by age of network – a key factor in gauging progress.

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Study Claims 85 Percent of UK Broadband Users Suffer Connection Issues

28th June, 2025 (29 Comments)

A new survey of more than 4,347 UK adults with a home broadband ISP contract, which was conducted between Dec 2024 and Jan 2025 by Which?, has claimed that 85% of respondents have experienced at least one “connection issue” in the past year (e.g. slow speeds, connection drop-outs, and router problems). Customers of Sky Broadband and Virgin Media were the worst hit.

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The H1 2025 Top Fastest UK Mobile and Home Broadband ISPs

21st June, 2025 (1 Comment)

ISPreview has today published our latest biannual study of how the United Kingdom’s broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs, mobile network operators and Starlink (satellite) services since the end of 2024. But this time we’ve made some changes to the structure of our top lists.

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Ofcom Warns UK Broadband ISPs NOT to Use Alternative Switching Methods

19th June, 2025 (29 Comments)

The UK telecoms regulator, Ofcom, has posted an update on their investigation into the performance of the new consumer broadband and phone switching system (One Touch Switching). This found no major problems with the biggest ISPs but did warn that some providers on Openreach’s network were using an “alternative switching method“, which they said must stop.

Sky UK Launch New Cheaper Broadband-based Sky Glass Air TV Sets

3rd June, 2025 (10 Comments)

As expected, Sky has today soft launched their new Sky Glass Air televisions for customers of their broadband-based pay TV streaming service, which is essentially a slimmed down version of their recently launched Gen 2 TVs (introduced February 2025). The new kit will become available to buy on Tuesday 10th June (Currys stores from 18th).

Broadband ISP TalkTalk and Sky UK Battle Over NOW TV Fees

2nd June, 2025 (3 Comments)

Struggling internet service provider TalkTalk is reportedly withholding millions of pounds from Sky (Sky TV, Sky Broadband etc.) due to a contractual dispute, which relates to fees owed for use of the media giant’s NOW TV video streaming service. The budget ISP had been offering this to customers until relatively recently (part of a bundle via a single bill).

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ISP Sky Broadband UK Add Free Device Priority for WiFi Max Customers

29th May, 2025 (7 Comments)

Customers of UK ISP Sky Broadband, specifically those who have added the Wi-Fi Max service to their package (i.e. this includes their fastest WiFi Guarantee, advanced internet security, mobile data boost, requestable engineer visits and more), can now add a new “Device Priority” feature to this “at no extra cost” to help them take control of their WiFi experience.

ISP Sky Broadband Launch Pilot of CityFibre Based UK Full Fibre Packages UPDATE

23rd May, 2025 (44 Comments)

In a major shift for one of the UK market’s largest retail ISPs, Sky Broadband has quietly begun introducing a new, albeit not currently cheaper, range of Fibre-to-the-Premises (FTTP) based home broadband packages that harness CityFibre’s alternative national network. Previously, Sky only sold packages via Openreach’s network.

Ofcom Ranks Big UK Mobile and Broadband ISPs by Quality and Faults – 2025

22nd May, 2025 (4 Comments)

Ofcom has today published their 2025 study of UK broadband, phone and mobile service quality, call waiting times, complaint levels, fault repairs, compensation and install times for the largest providers. For example, TalkTalk attracted the lowest satisfaction for broadband (77%) and Plusnet (BT) secured the highest (91%).

Sky TV Customers Still Suffering Problems After Huge Outage Last Night UPDATE2

16th May, 2025 (33 Comments)

Some customers of Sky’s UK pay TV services appear to still be suffering from connectivity problems this morning after the platform suffered a significant service outage late last night, which primarily seemed to impact users of their Sky Q boxes. But Sky has remained frustratingly silent during this outage.

UK ISP NOW Broadband to Raise Prices by £3 Per Month AGAIN

13th May, 2025 (1 Comment)

Sky’s sibling NOW Broadband (NOW TV) sub-brand has finally confirmed that existing customers will continue to be hit with the same approach to annual price hikes as they adopted last year. This means that the monthly price of their internet packages will be going up by £3 extra (£36 per year), impacting bills issued on or after 5th July 2025.

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Sky Glass UK Customers Suffering Black Screen and Content Display Bugs UPDATE

6th May, 2025 (15 Comments)

Some customers of Sky’s broadband-based Sky Glass pay TV streaming service and device, including those on both their first and latest second generation TV sets, appear to be suffering from a frustrating bug that is disrupting their ability to view content (TV channels, streaming apps etc.) – often showing black screens, incorrect audio or error messages.

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Ofcom Blasts NOW and TalkTalk for UK Broadband Complaints – Q4 2024

1st May, 2025 (0 Comments)

Ofcom have today published their latest quarterly (Q4 2024) study of UK consumer telecoms complaints, which shames NOW Broadband (NOW TV) and TalkTalk for attracting the most complaints about broadband, while O2 took the most heat for Mobile and Virgin Media was put on the naughty step for Pay TV services.