Home » UK ISP News Archive » Article Tag: Sky Broadband (1018 Posts)

Articles for Category Tag - Sky Broadband

Court Rejects Sky UK’s Challenge to Ofcom’s End of Contract Pay TV Notifications UPDATE

22nd August, 2025 (23 Comments)

The Court of Appeal (Civil Division) has dismissed Sky UK’s (Sky TV, Sky Broadband etc.) attempt to overturn an earlier decision by the telecoms regulator, Ofcom, which back in 2022 ruled that the provider had broken consumer protection rules by failing to send End-of-Contract Notifications (ECN) to their satellite-based Pay TV customers.

Sky Glass Gen 2 TV in a Living Room PR 110225

Sky UK Increases its Premier League TV Sports Content and Coverage

12th August, 2025 (14 Comments)

Customers of Sky’s (Sky Broadband etc.) Pay TV services, such as Sky Glass and Sky Stream, may like to know that the UK provider has extended its partnership with the Premier League for the coming year and increased the exclusively live matches they carry from 128 to a minimum of 215. But that’s not all – new features are also coming to their streaming platforms.

complaints ofcom report isp broadband tv phone mobile

Ofcom Shame TalkTalk and O2 for UK Broadband and Mobile Complaints in Q1 2025

7th August, 2025 (7 Comments)

Ofcom have today published their latest quarterly (Q1 2025) study of UK consumer telecoms complaints, which names TalkTalk as attracting the most negative feedback from customers for fixed broadband, while O2 took the most heat for Mobile and Virgin Media were put on the naughty step for Pay TV services.

Plusnet, Sky and EE Win UK Broadband Awards in Telegraph Readers Survey

7th August, 2025 (4 Comments)

A new survey of broadband ISPs by Telegraph readers has handed out awards across several categories to Sky Broadband, EE and Plusnet, with the latter scooping wins across three categories. But neither BT, Vodafone, Virgin Media nor TalkTalk were deemed good enough to win anything, which is despite Virgin technically being the fastest provider.

CityFibre Engineer Installing External Wall Box 2024

Sky Broadband and the Question of Preferential UK CityFibre FTTP Install Dates

26th July, 2025 (34 Comments)

A couple of weeks have passed since Sky Broadband became the largest retail ISP to go live on CityFibre’s national Fibre-to-the-Premises (FTTP) network (here). But some rival providers have privately begun to note that customers who sign-up to Sky’s service seem to be getting earlier installation dates than they can. We take a closer look.

Sky Broadband’s Full Fibre 2.5Gbps and 5Gbps Speeds Now Available Online

15th July, 2025 (19 Comments)

Internet provider Sky Broadband has today confirmed that, as per last week’s partial launch announcement (here), their new Full Fibre 2.5 Gigafast+ (2.5Gbps) and Full Fibre 5 Gigafast+ (5Gbps) packages are now available to order online via CityFibre’s growing UK FTTP broadband network (available to c.4.5 million homes).

Sky UK Relaunches its VIP Customer Loyalty Programme

10th July, 2025 (8 Comments)

Sky (Sky Broadband, Sky TV etc.) today claims to be “relaunching” their popular Sky VIP scheme, which typically offers special discounts and rewards to existing customers. The relaunch will deliver even more free treats, savings, and experiences – available to millions of UK customers via the My Sky app.

Sky-Broadband-Max-Hub-on-White-Background

ISP Sky Broadband Offers UK FTTC Customers Free Upgrades to FTTP

10th July, 2025 (23 Comments)

Customers of Sky Broadband’s “superfast” (part-fibre) packages (FTTC or SOGEA), specifically those living in areas where Fibre-to-the-Premises (FTTP) lines now exist from either Openreach or CityFibre’s networks, have started to receive Texts (SMS) and WhatsApp messages inviting them to upgrade to their Full Fibre 100Mbps (18Mbps upload) service “at no extra charge“.

Sky Broadband Launch WiFi 7 Router and 5Gbps UK Broadband via CityFibre UPDATE

9th July, 2025 (66 Comments)

Internet provider Sky Broadband has today gone fully live via CityFibre’s growing Fibre-to-the-Premises (FTTP) based home broadband network. The change is being launched alongside a new Wi-Fi 7 router – “Gigafast+ Hub” (SCER11BELUKS) – and two new packages – Full Fibre 2.5 Gigafast+ (2.5Gbps) and Full Fibre 5 Gigafast+ (5Gbps).

New Study Examines UK Full Fibre Broadband Take-up by Age of Network

4th July, 2025 (15 Comments)

Strategic consultancy firm Eight Advisory has today published the third edition of their Takeup Tracker, which examines the rise in take-up across the UK’s many alternative full fibre (FTTP) broadband networks (altnets) and compares it with that of Openreach (BT). This edition also takes a deeper dive into take-up by age of network – a key factor in gauging progress.

network disconnected broadband isp lan router uk 123rf

Study Claims 85 Percent of UK Broadband Users Suffer Connection Issues

28th June, 2025 (29 Comments)

A new survey of more than 4,347 UK adults with a home broadband ISP contract, which was conducted between Dec 2024 and Jan 2025 by Which?, has claimed that 85% of respondents have experienced at least one “connection issue” in the past year (e.g. slow speeds, connection drop-outs, and router problems). Customers of Sky Broadband and Virgin Media were the worst hit.

Broadband-UK-speed-meter-multiple-colours

The H1 2025 Top Fastest UK Mobile and Home Broadband ISPs

21st June, 2025 (1 Comment)

ISPreview has today published our latest biannual study of how the United Kingdom’s broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs, mobile network operators and Starlink (satellite) services since the end of 2024. But this time we’ve made some changes to the structure of our top lists.

switch broadband ISP direction sign illustration

Ofcom Warns UK Broadband ISPs NOT to Use Alternative Switching Methods

19th June, 2025 (29 Comments)

The UK telecoms regulator, Ofcom, has posted an update on their investigation into the performance of the new consumer broadband and phone switching system (One Touch Switching). This found no major problems with the biggest ISPs but did warn that some providers on Openreach’s network were using an “alternative switching method“, which they said must stop.

Sky UK Launch New Cheaper Broadband-based Sky Glass Air TV Sets

3rd June, 2025 (10 Comments)

As expected, Sky has today soft launched their new Sky Glass Air televisions for customers of their broadband-based pay TV streaming service, which is essentially a slimmed down version of their recently launched Gen 2 TVs (introduced February 2025). The new kit will become available to buy on Tuesday 10th June (Currys stores from 18th).

Broadband ISP TalkTalk and Sky UK Battle Over NOW TV Fees

2nd June, 2025 (3 Comments)

Struggling internet service provider TalkTalk is reportedly withholding millions of pounds from Sky (Sky TV, Sky Broadband etc.) due to a contractual dispute, which relates to fees owed for use of the media giant’s NOW TV video streaming service. The budget ISP had been offering this to customers until relatively recently (part of a bundle via a single bill).

Sky-Broadband-Max-Hub-with-Coloured-Lines

ISP Sky Broadband UK Add Free Device Priority for WiFi Max Customers

29th May, 2025 (7 Comments)

Customers of UK ISP Sky Broadband, specifically those who have added the Wi-Fi Max service to their package (i.e. this includes their fastest WiFi Guarantee, advanced internet security, mobile data boost, requestable engineer visits and more), can now add a new “Device Priority” feature to this “at no extra cost” to help them take control of their WiFi experience.

ISP Sky Broadband Launch Pilot of CityFibre Based UK Full Fibre Packages UPDATE

23rd May, 2025 (44 Comments)

In a major shift for one of the UK market’s largest retail ISPs, Sky Broadband has quietly begun introducing a new, albeit not currently cheaper, range of Fibre-to-the-Premises (FTTP) based home broadband packages that harness CityFibre’s alternative national network. Previously, Sky only sold packages via Openreach’s network.