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Articles for Category Tag - Sky Broadband

Ofcom Ranks Big UK Mobile and Broadband ISPs by Quality and Faults – 2025

22nd May, 2025 (4 Comments)

Ofcom has today published their 2025 study of UK broadband, phone and mobile service quality, call waiting times, complaint levels, fault repairs, compensation and install times for the largest providers. For example, TalkTalk attracted the lowest satisfaction for broadband (77%) and Plusnet (BT) secured the highest (91%).

Sky TV Customers Still Suffering Problems After Huge Outage Last Night UPDATE2

16th May, 2025 (33 Comments)

Some customers of Sky’s UK pay TV services appear to still be suffering from connectivity problems this morning after the platform suffered a significant service outage late last night, which primarily seemed to impact users of their Sky Q boxes. But Sky has remained frustratingly silent during this outage.

UK ISP NOW Broadband to Raise Prices by £3 Per Month AGAIN

13th May, 2025 (1 Comment)

Sky’s sibling NOW Broadband (NOW TV) sub-brand has finally confirmed that existing customers will continue to be hit with the same approach to annual price hikes as they adopted last year. This means that the monthly price of their internet packages will be going up by £3 extra (£36 per year), impacting bills issued on or after 5th July 2025.

Sky Glass Gen 2 TV in a Living Room PR 110225

Sky Glass UK Customers Suffering Black Screen and Content Display Bugs UPDATE

6th May, 2025 (15 Comments)

Some customers of Sky’s broadband-based Sky Glass pay TV streaming service and device, including those on both their first and latest second generation TV sets, appear to be suffering from a frustrating bug that is disrupting their ability to view content (TV channels, streaming apps etc.) – often showing black screens, incorrect audio or error messages.

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Ofcom Blasts NOW and TalkTalk for UK Broadband Complaints – Q4 2024

1st May, 2025 (0 Comments)

Ofcom have today published their latest quarterly (Q4 2024) study of UK consumer telecoms complaints, which shames NOW Broadband (NOW TV) and TalkTalk for attracting the most complaints about broadband, while O2 took the most heat for Mobile and Virgin Media was put on the naughty step for Pay TV services.

NOW Broadband Warn UK Customers with Older Routers of New Policy

29th April, 2025 (8 Comments)

Customers of Sky’s sibling NOW Broadband (NOW TV) ISP sub-brand, specifically those on their older “part-fibre” (FTTC) based superfast broadband packages, have been informed that their bundled Hubs (routers) are now unsupported and won’t be replaced if they develop a fault. But don’t “worry“, say NOW, because if that happens your service can be terminated or moved to Sky.

Sky Broadband Max Hub Router and WiFi Max Kit 2023

Support Staff Hint Sky Broadband UK to Replace WiFi Max Kit Next Month

25th April, 2025 (15 Comments)

Several customers of UK ISP Sky Broadband have now informed ISPreview that the provider’s support staff have recently notified them about the launch, next month, of new WiFi Max hardware. This appears to reflect both the Sky Max Hub router and the Sky Max Pod WiFi extenders.

Opensignal Find Ultrafast UK Broadband ISPs More Reliable vs Superfast Ones

16th April, 2025 (1 Comment)

Network benchmarking firm Opensignal has today published a new report that examines how the UK’s broadband experience varies across speed tiers, with homes on “ultrafast” (300Mbps+) connections enjoying a “smoother and more reliable” service than those on “superfast” (30-300Mbps) ones. ISPs EE, Vodafone and Plusnet topped the performance rankings.

Sky UK Refreshes VIP by Launching Exclusive Discounts Marketplace

15th April, 2025 (2 Comments)

Sky (Sky Broadband, Sky TV etc.) has refreshed their Sky VIP scheme, which typically offers special discounts and rewards to existing customers. This began after the My Sky App introduced (9th April 2025) a new “first-for-Sky discounts marketplace“, exclusively available to their VIP customers.

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Sky Broadband to Have Tens of Thousands of CityFibre Users by May 2025

7th April, 2025 (18 Comments)

A newspaper report has claimed that UK ISP Sky Broadband (Comcast) could have “tens of thousands” of customers on CityFibre’s alternative Fibre-to-the-Premises (FTTP) network as soon as May 2025. But the “full scale” roll-out is allegedly not expected to be completed until just a little later (H2 2025). Packages have yet to go live.

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ISP Sky Broadband Saw Data Traffic Peak at 28Tbps in Dec 2024

31st March, 2025 (3 Comments)

Sky UK has today published their latest bi-annual Attention Index report for the July to December 2024 period, which reveals various TV viewing figures across their network and also states that Sky Broadband customers used 19.1 billion gigabytes of data in the last six months.

Sky UK Ponders Plan to Axe 3 Call Centres and Cut 2,000 Jobs

28th March, 2025 (20 Comments)

Sky UK (Sky Broadband, Sky TV, Sky Mobile etc.) has confirmed that as many as 2,000 workers (7% of its total workforce) could be facing redundancy as part of a proposed plan to close three of its ten UK customer service centres, which reflects the company’s sites in Stockport, Sheffield and Leeds Central.

Uswitch 2025 Awards Name Best UK Broadband and Mobile Providers

21st March, 2025 (18 Comments)

Uswitch.com has today named the winners of their annual 2025 Telecoms Awards event, which among things saw UK ISP Plusnet once again being named as the best “National Broadband Provider of the Year“, while YouFibre won the best regional provider award and giffgaff scooped the win for best mobile “Network of the Year“.

Broadband Streaming Service NOW TV UK Finally Gets a Revamp

21st March, 2025 (21 Comments)

Sky’s sibling NOW TV video streaming platform appears to have now largely completed the deployment of its new app and User Interface (UI), adding a “new look and some great new features“. The roll-out of the new app started on 18th February 2025 and has taken “several weeks” to deliver, although some devices have yet to benefit.

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New Which Survey Award Best and Worst UK Broadband ISPs for 2025

20th March, 2025 (6 Comments)

Consumer magazine Which? has published the results from their latest broadband ISP satisfaction survey, which questioned 4,347 UK adults (Dec 2024 to Jan 2025) about their internet providers. Overall three ISPs were labelled ‘Recommended Providers‘ – Zen Internet, Plusnet and Utility Warehouse, while NOW TV (NOW Broadband) and Virgin Media were ranked at the bottom.

Sky Mobile UK Simplifies eSIM Setup for Apple Devices

20th March, 2025 (6 Comments)

Customers of the Sky Mobile (Sky Broadband, Sky TV etc.) service, which harnesses O2’s Mobile Virtual Network Operator (MVNO) platform, may like to know that they’ve recently made it even simpler for you to activate your eSIM on Apple devices (iPhone etc.) with iOS 18 or later. No more scanning of QR codes.

Broadband ISP Sky Business Launch UK Cloud Voice Service

13th March, 2025 (0 Comments)

Broadband ISP Sky Business (Sky UK) has today announced the launch of their new Cloud Voice solution, which is partly intended to help businesses migrate away from the traditional Public Switched Telephone Network (PSTN) system before it’s switched-off at the end of this year (vulnerable consumers have longer, until 31st January 2027).