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Articles for Category Tag - TalkTalk

EE Top of the Worst in Ofcom’s Q1 UK Telecoms and TV Complaints Report

30th June, 2015 (1 Comment)

The communications regulator has today published their latest Q1-2015 consumer complaints report, which saw overall complaint volumes continue to fall across most of the major UK mobile, pay tv, fixed line phone and broadband sectors. But the news isn’t so good for EE, which has seen gripes surge.

UPDATE Sky Demand Ofcom Open UK Competition Inquiry into BT Openreach

29th June, 2015 (16 Comments)

Sky (Sky Broadband) has used the backdrop of Ofcom’s on-going strategic review of the UK’s digital communications market to formally demand that the national telecoms regulator launch a competition review of BTOpenreach, which manages BT’s underlying broadband and phone infrastructure.

PlusNet, Virgin Media and Post Office Rated Best for Customer Service

26th June, 2015 (6 Comments)

Broadband and phone providers PlusNet, Virgin Media and the Post Office have come top of a new survey of customer service quality, which questioned some 14,000 respondents about their experiences. Sadly TalkTalk / AOL and EE could all be found at the lowest rated end of the scale.

BT, Virgin Media and TalkTalk to Work on New Business Broadband Code

25th June, 2015 (0 Comments)

The UK telecoms regulator claims Virgin Media, BT and TalkTalk have all agreed to help address the problem of poor business broadband speeds by jointly working to build a new Code of Practice, which is similar to the code that already works to protect consumers from slow Internet speeds.

UK ISP TalkTalk Confirm First Prices for 940Mbps FTTH Broadband in York

23rd June, 2015 (12 Comments)

Internet provider TalkTalk has revealed the first package and price details for their new 940Mbps capable Fibre-to-the-Home (FTTH/P) broadband network in the city of York (England), which as we revealed last month is being called Ultra Fibre Optic (UFO). Existing customers will effectively get it at “no extra cost“.

Ofcom Attempt to Finally Resolve BT Ethernet Overcharging Dispute

22nd June, 2015 (0 Comments)

After several years and various legal challenges the UK telecoms regulator has proposed what could be the final resolution to a long running dispute relating to BT’s overcharging for business Ethernet services, which initially required them to repay £94.8m to Sky (Sky Broadband), TalkTalk, Virgin Media, Cable & Wireless Worldwide (Vodafone) and Verizon.

Which? Report Slams Big UK Broadband ISPs for Misleading Service Speeds

18th June, 2015 (11 Comments)

Consumer magazine Which? has published a new report that attacks some of the biggest broadband ISPs, particularly BT, TalkTalk and PlusNet, for allegedly continuing to promote Internet download speeds that the majority of their customers will never be able to achieve. But are tougher advertising rules the best fix?

TalkTalk Offers UK Quad-Play Plus TV Broadband Bundle for GBP10

15th June, 2015 (0 Comments)

Budget ISP TalkTalk has announced that their top Plus TV bundle of unlimited broadband, phone (anytime UK calls), premium TV content (YouView) and a free mobile SIM is being reduced from £20 to just £10 per month for the first 18 months of service. A £100 Love2shop voucher has also been thrown in.

UK ISP TalkTalk Add FREE Install to GBP5 Superfast Fibre Broadband Offer

6th June, 2015 (6 Comments)

Budget Internet provider TalkTalk has announced that their ‘up to’ 38Mbps capable unlimited “Superfast Fibre Broadband” (FTTC) package, which is currently priced at just £5 per month for the first 12 months of service (£15 thereafter), has now added free installation into the mix (saving another one-off fee of £25).

Sky Gets TalkTalk’s Misleading “Britain’s BEST DEALS” Broadband Ad Banned

3rd June, 2015 (0 Comments)

UK ISP Sky Broadband has successfully nudged the Advertising Standards Authority to ban a TalkTalk press advert, which was ultimately ruled to have misleadingly claimed to offer “Britain’s Best Deals on totally unlimited broadband packages“.

The Worst UK ISP Call Centre Award Goes Too.. BT and TalkTalk

21st May, 2015 (38 Comments)

Consumer magazine Which? has surveyed 7,057 of its readers to learn which companies offered the country’s best and worst customer call centres. Unfortunately it’s bad news for BT and TalkTalk, which both ranked the lowest with just a single star out of five for satisfaction. Meanwhile Zen Internet did well to come top with five starts.

BT Take Ofcom’s FTTC Margin Squeeze Test to Competition Authority

20th May, 2015 (2 Comments)

Telecoms giant BT has formally tabled an appeal with the Competition Appeals Tribunal (CAT) against Ofcom’s new “margin squeeze” test, which is designed to keep the operators FTTC “fibre broadband” prices under control by forcing them to “maintain a sufficient margin between [their] wholesale and retail superfast broadband charges“.

Sky and TalkTalk Launch UFO Site to Showcase 1000Mbps Fibre Broadband

19th May, 2015 (27 Comments)

Internet providers Sky Broadband and TalkTalk have launched a new website called Ultra Fibre Optic (UFO), which appears designed to showcase the forthcoming commercial launch of their new 1000Mbps capable Fibre-to-the-Home (FTTH/P) network for residents in the city of York (England).

TalkTalk Top 4.28M Broadband Subs as 1Gbps FTTP for York Set to Go Live

14th May, 2015 (2 Comments)

UK ISP TalkTalk has posted their latest results for Q1-2015 (calendar), which revealed that the provider added +47k broadband subscribers in the quarter to total 4,283,000 (sharply up from +15k added in Q4 2014). But there’s bad news for some of the recent off-net (BT based) broadband customer gains from Virgin Media and Tesco.

Ofcom Publish 2014 Broadband, Phone, Mobile and TV Complaints Report

12th May, 2015 (1 Comment)

The communications regulator has today published their latest quarterly consumer complaints report to the end of 2014 and unsurprisingly, despite a general flatness in complaint volumes, there are still some familiar names topping the tables. We’re looking at you EE (fixed broadband and phone), Vodafone (mobile) and BT (Pay TV).

Virgin Media UK Maintains Lead in Netflix’s Broadband ISP Speed Index

12th May, 2015 (5 Comments)

Netflix, the popular Internet movie and TV streaming provider, has just published their latest April 2015 ISP Speed Index update for the United Kingdom and revealed that Virgin Media is still holding the top spot with a score of 3.74Mbps (Megabits per second). But take with the usual pinch of salt.

UPDATE TalkTalk Makes the Super Router Available to Plus TV Subscribers

6th May, 2015 (8 Comments)

Until recently only TalkTalk’s superfast “Fibre Broadband” (FTTC) subscribers could benefit from the free inclusion of the ISPs Gigabit (1000Mbps+) WiFi capable wireless ‘Super Router‘ (Huawei HG633). But now new customers who take the ISPs Plus TV bundle, be they ADSL or VDSL based, will also receive the device.