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Articles for Category Tag - TalkTalk

UPDATE ISP TalkTalk Hikes Broadband Bundle Prices for UK Customers

27th April, 2015 (3 Comments)

New customers of TalkTalk’s entry-level SimplyBroadband bundle look set to be the worst hit today as their standard monthly rental price shoots up by 42.86% from £3.50 to £5 per month, with most of the ISPs other bundles and TV packages also experiencing a +£1.50 per month rise in the cost of service.

UK ISPs PlusNet, Sky and Virgin Media Win Top Net Promoter Scores

22nd April, 2015 (0 Comments)

Satmetrix has today published their latest Net Promoter Scores (NPS) for the United Kingdom’s largest broadband and mobile operators, which saw PlusNet, Virgin Media and Sky Broadband top the table ahead of their rivals.

UPDATE3 Tesco Broadband Hit by Major UK Outage Ahead of TalkTalk Swap

21st April, 2015 (6 Comments)

A significant country-wide service outage appears to be impacting thousands of customers on Tesco’s broadband service, which is currently in the process of being acquired by TalkTalk following a deal that was signed in January.

The Quality of an ISP’s Bundled Broadband Router Does Matter

13th April, 2015 (13 Comments)

The latest survey of 2,725 ISPreview.co.uk readers has found that the quality of the router that big broadband ISPs bundle with their Internet access packages does have an impact on whether consumers choose a particular provider, with 36.9% saying it was important to their choice. But most would also like more choice.

Which is Really the Cheapest UK Phone and Unlimited Broadband ISP

8th April, 2015 (12 Comments)

Consumers are extremely sensitive to price and many base their choice of ISP on what they save in comparison to an existing package. But often the headline special offers won’t give you the full picture and as a result you could end up paying more than expected. We take a closer look at the price you pay for the “cheapest” packages.

CEO of UK ISP TalkTalk Reads Customer Complaints, Says They’re “awful”

1st April, 2015 (26 Comments)

Dido Harding, the boss of budget broadband and phone provider TalkTalk, has told an event held by The&Partnership that she reads emails from customers every day and admits that “they’re awful … I view them as doing my daily prayers.”

Fibre Optic Cable Breaks Cause Major Broadband Woes for Multiple UK ISPs

1st April, 2015 (2 Comments)

A significant number of Internet users across various parts of the England, particularly in and around the English West Midlands and South Coast areas, have suffered a night of slow broadband performance and connectivity woes. Most of these issues appear to be caused by a string of fibre optic cable breaks.

Some UK TalkTalk D-Link DSL-3680 Routers Vulnerable to DNS Hijack

27th March, 2015 (2 Comments)

Customers of TalkTalk’s home broadband service in the United Kingdom, specifically those who use one of the ISPs older D-Link DSL-3680 routers (check the model code on the back), should be aware that for some people the hardware might be vulnerable to an easily performed remote DNS hijack.

Sky, TalkTalk and CityFibre to Expand 1Gbps FTTP Broadband Rollout in York

26th March, 2015 (4 Comments)

CityFibre’s Joint Venture with Sky Broadband and TalkTalk, which is deploying an “ultra-fast” 1000Mbps capable Fibre-to-the-Home (FTTH/P) broadband network to homes in the city of York (England), claims to have completed its first roll-out phase and confirmed plans to accelerate and increase the scale of their deployment.

Ofcom Impose Rule to Keep BT’s FTTC Superfast Broadband Prices Fair

19th March, 2015 (23 Comments)

The UK telecoms regulator has, following corrective advice from Europe, today announced the 1st April 2015 introduction of a new margin test rule that will mean BT must “maintain a sufficient margin between its wholesale and retail superfast broadband charges“, in order to allow rival ISPs some profitably to match its prices.

John Lewis and Zen Internet Come Top for UK ISP Broadband Satisfaction

16th March, 2015 (4 Comments)

Consumer magazine Which? has today published the results of their latest Q1 2015 reader survey of broadband ISP satisfaction, which found that customers of John Lewis’s broadband division and Zen Internet were the most satisfied with their service. Meanwhile all of the biggest ISPs could be found languishing at the bottom.

UK ISP TalkTalk Reintroduces 12 Months FREE Unlimited Broadband Deal

9th March, 2015 (6 Comments)

The revolving door of ISP discounts continues today as TalkTalk have reintroduced their 12 months free unlimited Simply Broadband deal (normal price of £3.50 per month), which must also be taken alongside their phone line rental from £16.70 a month or the equivalent of only £15.03 a month when pre-paid. A £75 Love2shop voucher is included.

Record Netflix UK Internet Traffic Hits TalkTalk’s Broadband Network

3rd March, 2015 (0 Comments)

Internet providers across the United Kingdom saw a surge in data traffic on Sunday evening as Netflix, the online movie and TV streaming giant, released all 13 episodes of the latest ‘House of Cards‘ series at once. Sunday is always the busiest day of the week for related traffic on TalkTalk, but this one was a record breaker.

UK ISP TalkTalk Admits Illegal Customer Data Breach Fuelled Scam Calls

27th February, 2015 (15 Comments)

Low cost broadband and phone provider TalkTalk could be facing a fine from the Information Commissioner’s Office (ICO) after they finally coughed up to a serious customer data breach, which last year caused some of their subscribers to be hit by a spate of Indian-based scam callers.

Ofcom – Average UK Home Broadband Speeds Jump to Reach 22.8Mbps

26th February, 2015 (26 Comments)

The telecoms regulator has today published their latest Q1-2015 report into the real-world performance of the largest fixed line broadband ISPs and their customers across the United Kingdom, which found that the average download speed has increased by 21.93% over the past six months to top 22.8Mbps (NOTE: Most of this boost came from urban areas, with rural and suburban being fairly flat).

UK ISP TalkTalk Puts More Effort into Providing Support via Online Chat

26th February, 2015 (7 Comments)

Budget Internet and phone provider TalkTalk has teamed up with LivePerson in order to “move” from traditional telephone-based customer service to a “more advanced online engagement technology“. Apparently this means “quadrupling” the number of customer service enquiries it handles via online chat agents.

ASA UK Ban TalkTalk Broadband Ad After BT Moan of Misleading Sale Price

25th February, 2015 (8 Comments)

The Advertising Standards Authority (ASA) has sided with an interesting BT complaint against a press advert for TalkTalk’s SimplyBroadband package, which complained that a “half-price” offer of £1.75 per month was “not a genuine sale price” because the standard price of £3.50 had not been used for long enough.