PlusNet and Virgin Media Top Simplifydigital 2015 UK ISP Awards

Comparison site Simplifydigital.co.uk has today unveiled the winners of their 2015 Customer Choice Awards, which saw most of the big broadband ISPs (except BT and EE) pickup wins across several broadband, phone and TV categories based on their levels of satisfaction. But sadly you won’t find any smaller ISPs listed.

The results were largely based on a survey of more than 2,000 customers, which was conducted with consumers who switched providers during 2014 and 2015. A series of standardised questions with multi-point scales were then used to gauge satisfaction in four areas: Overall service, customer support, reliability and value for money.

Overall the survey found that 83% of respondents were generally satisfied with their provider (up from 74% last year) and 79% were satisfied with the reliability of their service (up from 71%). Similarly satisfaction with customer support has risen to 77% (up from 67%) and 79% felt as if they were getting value for money (up from 57%).

2015 Customer Choice Award Winners

Plusnet

• Best Value Broadband & Phone Provider
  • 65% of Plusnet phone & broadband customers rated their service as good/excellent value for mone
• Best Customer Service
  • 64% of Plusnet customers rated the provider as good/excellent for quality of customer service

Sky Broadband

• Best Digital TV Service
  • 83% of Sky TV customers asked rated their range of channels Excellent or Good
  • 82 of Sky TV customers asked rated their on demand or catch-up TV service as excellent or good
  • 84% of Sky TV customers asked rated the reliability of their TV service as excellent or good

TalkTalk

• Best Value Broadband, Phone & TV Provider
  • 51% of TalkTalk TV, broadband & phone customers rated their service as good/excellent value for money

Virgin Media

• Best Superfast Broadband & Phone Provider
  • 70% of Virgin Media fibre broadband and home phone customers rated their provider as good/excellent for overall service
• Number One Customer Rated Provider
  • 70% of Virgin Media customers asked rated the service from the supplier as either excellent or good overall

As usual you won’t find any smaller ISPs being mentioned above because most of the big commercial comparison sites shun them, which is a shame since many smaller ISPs (e.g. Zen Internet, Aquiss, AAISP etc.) have a good reputation for quality.

Speaking of reputation, Simplifydigital also asked the respondents to say what they believed the reputation was of the UK’s top broadband suppliers. Sadly we’re not given the full results (perhaps to avoid labelling one as the worst), although we are told that Sky came top, with 61% saying they believed the operator had either a fantastic or good reputation, and they were followed by BT (50%) and Virgin Media (50%).