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Articles for Category Tag - Three UK

Ofcom Ranks Big UK Mobile and Broadband ISPs by Quality and Faults – 2025

22nd May, 2025 (4 Comments)

Ofcom has today published their 2025 study of UK broadband, phone and mobile service quality, call waiting times, complaint levels, fault repairs, compensation and install times for the largest providers. For example, TalkTalk attracted the lowest satisfaction for broadband (77%) and Plusnet (BT) secured the highest (91%).

concept of wireless radio Internet. 5G mobile technologies.

Mobile Networks Call on Gov to Help Bring 5G Upgrades to 6,200 UK Sites

21st May, 2025 (8 Comments)

The Mobile Infrastructure Forum (MIF), which represents the main providers of mobile network infrastructure for EE, O2, Vodafone and Three UK (i.e. Cellnex UK, Cornerstone, MBNL and WIG), has today called on the government to resolve the issue of 6,200 UK sites (masts etc.) that are “stuck in legislative limbo” and preventing 5G upgrades.

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UK Government and Industry Look to Tackle A2P SMS Messaging Fraud

13th May, 2025 (0 Comments)

The Mobile Ecosystem Forum (MEF), which is a global trade body that works to address issues affecting mobile networks, has met with the UK Government’s Home Office to discuss the future Telecom Fraud Charter (TFC) and how they can improve the progress being made in tackling Application-to-Person (A2P) SMS text messaging fraud.

Mobile Operator iD Mobile UK Launch New Rewards Scheme – iD Perks

12th May, 2025 (3 Comments)

Low-cost mobile provider iD Mobile (Currys), which harnesses Three UK’s national 4G and 5G network via a virtual operator (MVNO) partnership, has today moved to help mark its 10th anniversary by launching a new customer rewards platform called ‘iD Perks‘ – offering various discounts from household names like Disney, Booking.com, Morrisons and The AA etc.

Three UK Closes Down Old Relish Wireless Broadband in Swindon

9th May, 2025 (6 Comments)

Mobile operator Three UK has notified the remaining customers still on their old Relish Wireless (Three Broadband) service in Swindon (Wiltshire, England), which was originally acquired from UK Broadband Limited in 2017 (here), that it is finally due to be retired by the end of May 2025. But the news came as a surprise to some users.

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Better Mobile Cover Goes Live from O2 UK on East Coast Mainline

6th May, 2025 (4 Comments)

Mobile operator O2 UK (Virgin Media) has today announced, in a “railway first“, that 4G and hopefully 5G connectivity too (mobile broadband) has received a “major boost” after the London North Eastern Railway (LNER), Network Rail and the private sector completed deployment of a new custom-built Distributed Antenna System (DAS).

Mobile Operator Three UK Refreshes Customer App with “Glow-up”

2nd May, 2025 (11 Comments)

Customers of mobile network operator Three UK, which is in the process of merging with Vodafone, have this week been notified about the provider’s release of a refreshed Three App for Android (Google) and iOS (Apple) devices that began to become available on Monday (28th April 2025).

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Ofcom Blasts NOW and TalkTalk for UK Broadband Complaints – Q4 2024

1st May, 2025 (0 Comments)

Ofcom have today published their latest quarterly (Q4 2024) study of UK consumer telecoms complaints, which shames NOW Broadband (NOW TV) and TalkTalk for attracting the most complaints about broadband, while O2 took the most heat for Mobile and Virgin Media was put on the naughty step for Pay TV services.

Streetwave See Mobile Broadband Coverage Improve Across Mid Wales

30th April, 2025 (0 Comments)

Network analyst firm Streetwave, which is using bin lorries to help map the coverage and performance of 4G and 5G mobile (broadband) networks across 113 UK councils, has revealed how much the £1bn Shared Rural Network (SRN) project has helped to improve mobile coverage across mid-Wales over the past 9 months – O2 saw the strongest improvement.

Three Business Launch Large-scale UK eSIM Trial for 50,000+ Businesses

29th April, 2025 (2 Comments)

Three Business, the business-to-business arm of mobile network operator Three UK, this morning claims to have launched the “UK’s first large-scale eSIM trial” for over 50,000 business, albeit initially only available to those in the Birmingham and Bristol areas. The trial will allow customers to test Three’s network before making the commitment to switch providers.

Octopus-Backed Y Corp Still Looking to Launch UK Mobile Provider

28th April, 2025 (9 Comments)

A couple of weekend newspaper reports have stated that the Fern Trading (Octopus Group) backed Y Corporation appears to still be gearing up to launch a new UK mobile operator of their own, which would be backed by a virtual operator (MVNO) agreement with Three UK. But readers of ISPreview will know that they already tried this last year (here) – leaving many early adopters confused.

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Study Examines Patchy UK Mobile Coverage on the South West Mainline

18th April, 2025 (12 Comments)

Network analyst firm Streetwave has conducted an anecdotal study of UK mobile coverage (4G, 5G etc.) and mobile broadband speeds along the South West Mainline – as operated by South Western Railway (SWR). This found that customers connected via mobile operator EE received the best coverage, while O2 were the weakest.

Which? Awards the Best and Worst UK Mobile Operators for H1 2025

17th April, 2025 (8 Comments)

Consumer magazine Which? has published the results from their latest UK mobile network satisfaction survey, which questioned 4,153 adults in January 2025 about their chosen operators. Overall, Smarty topped the table with a customer satisfaction score of 82%, while Three UK placed last on just 62%.

Vodafone and Three UK Reportedly Exploring TV and Broadband Bundles

13th April, 2025 (24 Comments)

In a somewhat unsurprising development, newspaper reports have today claimed that Vodafone and Three UK (CK Hutchison) may be gearing up to support their merger by discussing the launch of a new Pay TV service. Such products are typically sold as part of a bundle (convergence), such as alongside fixed broadband, phone and mobile plans.

FarrPoint Orkney 4G Mobile Coverage by EE

FarrPoint Study 4G Mobile Network Performance on Orkney in Scotland

9th April, 2025 (1 Comment)

Consultancy firm FarrPoint has today published the results of a new study, which saw them working with the Orkney Islands Council to investigate 4G mobile coverage and network performance (mobile broadband) across Orkney. Vodafone and O2 were found to have the best coverage in the main areas surveyed, while Three UK and EE have the “worse coverage overall“.

Thinkbroadband Roadworks Map for Broadband in England

New Map Shows Broadband and Mobile Related Streetworks in England

9th April, 2025 (8 Comments)

A useful new interactive map has today been published by Thinkbroadband, which rather handily provides a visual overview of broadband related roadworks across the whole of England and thus helps to see who is building near to your home. Plans are also afoot to expand the map’s coverage beyond England.

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Operators Dispute Ofcom’s Proposed UK Corrections to Mobile Spectrum Fees

8th April, 2025 (5 Comments)

Mobile networks operators including EE (BT), O2 (Virgin Media), Vodafone and Three UK have warned that Ofcom’s proposals to change the cost of Annual Licence Fees (ALF) in the 900MHz, 1800MHz and 2100MHz radio spectrum bands – used to support 2G, 3G and 4G mobile (mobile broadband) services – still do not reflect reality.