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Articles for Category Tag - Virgin Media

Opensignal Ranks Largest 14 UK Broadband ISPs by Reliability

2nd August, 2024 (6 Comments)

Benchmarking firm Opensignal has today published a complementary study to their recent research into the differences in broadband reliability across countries (here), which reveals the ISPs that deliver the strongest and poorest “broadband reliability experience” in the UK. Suffice to say that it’s a good day for Virgin Media and altnets.

Study Claims Poor Broadband and Mobile Drives People Out of UK Rural Areas

31st July, 2024 (9 Comments)

A new Strand Partners survey of 4,000 members of the UK public, which was commissioned by broadband and mobile providers Virgin Media and O2 (VMO2), has claimed that over a third of rural residents (or 66% of “young people“) are likely to be considering a move away to a town or city in the next 12 months. Poor internet connectivity is one of the key drivers for this.

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Cellnex, Vodafone and O2 Extend Existing UK Mast Sharing Partnership

29th July, 2024 (8 Comments)

Wireless infrastructure firm Cellnex has today extended their existing partnership with UK mobile providers Vodafone and O2 (Virgin Media), which will ensure that both operators continue to have access to share Cellnex’s national tower infrastructure to help deploy 5G (mobile broadband) and future services.

Liberty Global CEO Updates on Virgin Media UK Going Wholesale, AltNets and TalkTalk

28th July, 2024 (21 Comments)

The CEO of Virgin Media’s co-parent operator Liberty Global, Michael Fries, has given a useful update on the progress they’re making with opening up their UK broadband network to wholesale (NetCo), the potential for consolidation within the alternative network (altnet) market and their position with respect to ISP TalkTalk’s debt problems.

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Nexfibre Publish Q2 2024 UK Full Fibre Broadband Rollout Update

26th July, 2024 (27 Comments)

Network operator nexfibre, which shares some of their parentage with retail ISP partner Virgin Media (VMO2), has this morning published their latest quarterly (Q2 2024) progress update on the roll-out of their new 10Gbps capable Fibre-to-the-Premises (FTTP / XGS-PON) broadband ISP network. This includes details on build locations for 2025 and early 2026.

Virgin Media O2 See UK Broadband Users Fall to 5.71 Million as Nexfibre Ramps FTTP

26th July, 2024 (12 Comments)

The latest Q2 2024 results from Virgin Media (O2) have today been published, which reveals that they’re now home to 5,710,700 fixed broadband customers (down by -12.2k in Q2 2024 vs +5.3k in Q1) and built another 295,300 full fibre (FTTP) premises – mostly via nexfibre (up from 194k last quarter). Both VM and nexfibre now cover 5m premises via full fibre.

Which? Name ISP Virgin Media as Worst UK Telecoms Provider for 2024 UPDATE

26th July, 2024 (12 Comments)

Consumer magazine Which? have today named the winners of their annual Shoddy Awards 2024, which lists the companies that have done poorly through the year. Suffice to say that broadband provider Virgin Media picked up the award for “Worst Telecoms Company” due to “poor customer service and mid-contract price hikes“.

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NOW Broadband Tops Ofcom Q1 2024 Table for UK Consumer Complaints

25th July, 2024 (8 Comments)

Ofcom has published their latest quarterly (Q1 2024) study of UK consumer complaints, which saw NOW Broadband (NOW TV) being labelled as the worst provider for attracting the most gripes about broadband and landline phone, while Virgin Media did the same for pay TV services and O2 were the worst for Mobile.

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Study Finds No Mobile Operator in Powys Surpasses 50% for Good Coverage

24th July, 2024 (7 Comments)

Mobile UK network analyst firm Streetwave has published the first results from their work with the Growing Mid Wales (GMW) programme, which uses bin lorries to map local network (4G, 5G etc.) coverage and broadband performance. Overall, none of the mobile operators provided “Good Coverage” across more than 50% of Powys’ road network, but EE does come top (49%).

Virgin Media O2 Reveals UK Plan for 2G Mobile Switch Off

23rd July, 2024 (37 Comments)

The CTO of network operator O2 (Virgin Media), Jeanie York, has today become the first UK mobile provider to set out their plans for withdrawing the old 2G service, which will see the first customers beginning to be moved off that platform in 2025. But they won’t be switching 2G off completely, at least not for a long time.

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Ofcom Review UK Mobile Licence Fees for 900MHz, 1800MHz and 2100MHz

23rd July, 2024 (1 Comment)

The UK telecoms regulator has announced that, following a request from BT, it has launched a review of the annual licence fees they charge mobile network operators (EE, Vodafone, Three UK and O2) for use of three popular mobile spectrum bands – 900MHz, 1800MHz and 2100MHz – supporting 2G, 3G and 4G (mobile broadband) services.

Broadband ISP Virgin Media UK Finally Fixes Upload Profile Fault

18th July, 2024 (14 Comments)

Internet provider Virgin Media (O2) has finally fixed a fault that left a small number of their broadband customers, specifically some of those on top tier packages (e.g. 1Gbps), with half their normal upload rate (i.e. 50Mbps instead of 100Mbps). But it’s unclear why the seemingly simple problem took over a month to resolve.

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GWS Rank Virgin Media and EE Best for UK Broadband and Mobile in H1 2024

16th July, 2024 (10 Comments)

Network testing firm Global Wireless Solutions has today published the results of a new study that examined connectivity experiences in the UK, which saw Virgin Media (O2) win two awards for ‘Best Broadband Experience‘ and ‘Best Combined Connectivity Experience‘, while EE came top for ‘Best Mobile Experience‘.

Which? Shames Broadband ISP Virgin Media UK for Poor Customer Service

16th July, 2024 (43 Comments)

Consumer magazine Which? has today written to the CEOs of Virgin Media (O2), Scottish Power and British Gas in the hope of “urging them to improve their customer service“, which comes after a survey conducted by the magazine found all three to be the “worst broadband and energy firms for customer service.”

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Virgin Media and Nexfibre Add 20,000 Homes to FTTP in Milton Keynes

11th July, 2024 (11 Comments)

Network operator nexfibre, which shares some of their parentage with UK broadband ISP partner Virgin Media (O2), has announced that they’ve added 20,000 additional homes in the Buckinghamshire (England) town of Milton Keynes to the coverage of their new 2Gbps speed Fibre-to-the-Premises (FTTP / XGS-PON) broadband network.

LetterOne Appeal Forced UK Sale of Broadband Network Upp to Nexfibre

10th July, 2024 (3 Comments)

LetterOne, the investment firm behind alternative network provider Upp’s £1bn project to deploy a new full fibre (FTTP) broadband ISP network across 1 million premises in the East of England (here), has asked the High Court of Justice in London to rule it was unlawfully ordered to sell the network by the UK Government.

Virgin Media UK Start Phase 2 of Smart Support to Boost Broadband Reliability UPDATE

8th July, 2024 (12 Comments)

Broadband ISP Virgin Media (O2) has begun the second phase of their effort to deploy the new “Smart Support” service, which aims to boost the reliability of internet connections by proactively identifying and tackling issues remotely at no extra cost. So far only 50,000 users have benefitted from this since its April 2024 launch (here), but new customers will now join them.