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Articles for Category Tag - Virgin Media

Virgin Media O2 UK Adopt Hiya AI to Tackle SPAM and Fraud Calls

12th February, 2024 (12 Comments)

Broadband ISP and mobile operator Virgin Media and O2 have today announced that they’ve become the second major UK telecoms provider, after BT (EE), to adopt Hiya’s AI-based technologies, which can analyse call behaviour in real-time and determine whether to flag an incoming call as ‘suspected spam’ or block fraud.

Virgin Media UK Sniffs Deal for TalkTalk’s Consumer Broadband ISP

11th February, 2024 (47 Comments)

Ding, ding.. round two. News reports claim that Virgin Media (VMO2) has allegedly revived its interest in a takeover of budget broadband ISP TalkTalk. But this time they’re reportedly focusing much more specifically upon the internet provider’s consumer division.

Ofcom Investigate Virgin Media UK Over Digital Phone Migrations

9th February, 2024 (21 Comments)

The UK telecoms regulator, Ofcom, has this morning announced that they’ve opened a new investigation into broadband ISP Virgin Media’s migration of customers from analogue to IP-based digital landlines. The case will look at whether they’ve been treating vulnerable consumers correctly and “ensuring uninterrupted access” to emergency services.

Virgin Media UK Has No Plans to Expand Stream’s Availability

9th February, 2024 (12 Comments)

Broadband ISP and TV provider Virgin Media (VMO2) has reiterated to ISPreview that it currently has “no plans” to make its relatively new Stream TV service available to consumers on other internet providers, which is despite Sky opting to make their equivalent Sky Stream product available to users on other ISPs since launch.

Three UK Tops Ookla H2 2023 Study of 5G Mobile Broadband Speeds

9th February, 2024 (15 Comments)

Internet connection testing firm Ookla, which collects its data via the popular Speedtest.net service, recently published their latest Q3-Q4 2023 (H2) study into the performance of 5G based mobile broadband networks in the United Kingdom and found that Three UK continues to deliver the fastest speeds. But performance has declined.

Virgin Media O2 UK Grow Stream TV Channels to Over 100

8th February, 2024 (19 Comments)

Broadband ISP Virgin Media (VMO2) recently announced that customers of their Stream (IPTV) Pay TV platform can now access a total of over 100 channels “at no extra cost” (up from c.50 at launch), including a range HD (High Definition) and +1 options. See below for a list of the recent channel additions.

Virgin Media UK Launch 2Gbps Broadband and Symmetric Speeds UPDATE2

7th February, 2024 (109 Comments)

Broadband ISP Virgin Media (VMO2) has this morning announced that they’ve become the first “major” UK internet provider to publicly launch a residential 2Gbps broadband package (Gig2 Full Fibre). On top of that, they’re also introducing symmetrical download and upload speeds as an optional add-on. But initially only for nexfibre areas.

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StreetWave Name EE UK Fastest for Mobile Broadband in London

7th February, 2024 (2 Comments)

Mobile network analyst firm Streetwave has today published the results of a new real-world benchmark, which examined the mobile operator performance of EE (BT), O2 (Virgin Media), Vodafone and Three UK across the country’s capital city of London. Suffice to say that EE came out top for mobile broadband speeds and network coverage.

mobile network speed test on UK smartphone

UK Struggles in 2024 Country Ranking of Mobile Broadband Speeds

1st February, 2024 (18 Comments)

Crowdsourced benchmarking firm Opensignal, which collects data from consumer speedtests, has today published a new summary of mobile broadband (4G and 5G) speeds across Europe – based on data from Q4 2023. But if you want to find the UK, you’ll need to look toward the bottom of the tables.

Tesco Mobile Renews O2 UK MVNO Partnership for 10 Years

31st January, 2024 (23 Comments)

Mobile provider Tesco Mobile (Tesco plc) has today announced that they’ve renewed their existing Mobile Virtual Network Operator (MVNO) partnership with O2 (Virgin Media) to run for another 10 years, which marks a significant commitment given that MVNO deals usually attract 5-year terms.

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Better Mobile Coverage Getting Closer on East Coast Mainline

29th January, 2024 (3 Comments)

The London North Eastern Railway (LNER) has reported that their joint project to deploy new 4G / 5G mobile network infrastructure into train tunnels outside London King’s Cross station has reached a key milestone, with a new (bespoke) antenna being installed inside the Gasworks and Copenhagen tunnels.

RootMetrics Benchmark Reveals Top UK Mobile Networks for H2 2023

29th January, 2024 (7 Comments)

Mobile network analyst firm RootMetrics (Ookla) has published their latest biannual H2 2023 benchmark study of UK mobile networks (4G and 5G) and mobile broadband performance, which once again sees EE (BT) come top against rivals at Vodafone, Three UK and O2 (VMO2). But the picture for 5G performance isn’t so clear-cut.

complaint UK consumer broadband isp and phone gripes

Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints UPDATE

25th January, 2024 (37 Comments)

Ofcom has published their latest study of UK consumer complaints for Q3 2023, which names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

O2 UK Highlights New Masts to Boost Shetland 4G Mobile Cover

24th January, 2024 (7 Comments)

Mobile operator O2 (Virgin Media) has today highlighted the deployment of a new mobile mast to boost 4G (mobile broadband) coverage on the remote rural Shetland island, which sits far away off the north coast of Scotland. Several more masts are due to follow under the £1bn Shared Rural Network (SRN) project.

Small Changes in Virgin Media UK’s Latest TV 360 and STREAM Update

24th January, 2024 (12 Comments)

Broadband ISP Virgin Media (VMO2) recently started to roll-out their first new device firmware update(s) of 2024 for both their Virgin TV 360 (v5.06) and STREAM (v5.07) platforms, which make a variety of smaller changes to the User Interface (UI). But none of the changes are particularly big this time around.

O2 UK Offer Network-First 48 Month Contract Option with Handsets

23rd January, 2024 (29 Comments)

Mobile operator O2 (Virgin Media) last week became the first operator to launch a 48-month contract option for customers who take one of the latest Samsung Galaxy S24 smartphones alongside a mobile plan, which on the surface might appear to break Ofcom’s contract limit of 24-months. But as you’d expect, it’s not that simple.

Virgin Media O2 UK to Create 200 New Entry-Level Jobs in 2024

23rd January, 2024 (2 Comments)

Broadband ISP, TV and mobile provider Virgin Media and O2 (VMO2) have today announced that they intend to create around 200 new graduate, intern and apprenticeship roles across the UK in 2024 (starting salaries go up to £35,000 per year), which is down from the c.350 they pledged to create during 2023.