Full Fibre Broadband ISP Hyperoptic Suffers UK Service Outage

Some customers of city-focused UK ISP Hyperoptic, which since 2011 claims to have deployed an alternative full fibre (FTTP/B) network to reach “more than” 1.73 million homes in parts of 64 towns and cities, appear to be suffering from a sizeable but partial network outage this morning.

The outage started at around 7am and the provider issued the following statement via social media shortly after that: “We’re currently facing service disruptions in a number of areas. Our team is on it and working hard to get everything back up and running. We’ll keep you posted with any updates right here. Thanks so much for your patience and understanding!”

The provider does also offer its own Network Status page, but this sits behind a postcode checker and didn’t appear to be working when we tried it earlier. Upon submitting a postcode, it simply returned a rather nondescript error message to say “Some issue occurred“.

However, at the time of writing, we can see that complaints appear to be falling from their peak and hopefully this means the issue may have been resolved. The issue appears to have been DNS (Domain Name System) related as some customers were able to circumvent the problem by changing to a third-party DNS provider, such as Quad9 or Google Public DNS.

UPDATE:

Just to confirm that this was indeed resolved at just before 9am.