Community Fibre Drop Mid-Contract Broadband Price Hikes for New UK Customers
Alternative network operator and broadband ISP CommunityFibre, which has invested c.£1bn to deploy a 5Gbps speed full fibre (FTTP) network across 1.342 million UK homes (inc. 185k businesses within 200 metres of their network) – mostly in London, has just removed all of their mid-contract price hikes for new customers.
The provider had previously adopted a pricing policy that increased the monthly price that customers pay for their package by £2 each April. But from today that policy has been removed from all of their packages for new customers, and they’re instead now offering a “price lock“, which should remain available to take until 2nd February 2026.
Prices now start at a flat £19 per month for their 100Mbps (symmetric) speed tier with an included router and free installation on a 24-month minimum term (shorter terms also exist, albeit at extra cost), which rises to £63 per month for their top 5Gbps (5,000Mbps) package; the latter is a premium tier that adds a WiFi 7 router, “guaranteed” whole home wireless coverage, bespoke engineer setup and priority support.
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Take note that a basic ‘Essential‘ plan also exists for those on lower incomes (although technically anybody can take it), which costs £12.50 per month on a 12-month term for symmetric speeds of 35Mbps and a very basic WiFi 5 router.
The only thing to be aware of is that, at the end of your contract (applicable to all contracts), the monthly price will still increase by £4 versus your last month (post-contract change rather than mid-contract). But otherwise, it’s nice to see a provider at this scale moving away from mid-contract hikes, even if it might not last. Sadly, existing customers won’t benefit from the change, unless they re-contract after their term before Feb.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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As an existing customer my 2 year contract expires Feb 26. I’ve already had an email from CF giving options and it states ‘no mid-term contract price increases’ on any new contract. For me, this is a no brainer.
Well done CF. I doubt the other ISPs will follow suit. They’re greedy.
My contract expires as well in Feb 2026. did not get any offers of anything.
If only Community Fibre made their “price lock” a permanent feature of their tariffs.
Instead, they tend to introduce it for various short term promotions only but have mid-term contract price increases the rest of the time.