Giffgaff Confirms 2026 Price Lock for UK Full Fibre Broadband Plans
Mobile and internet provider giffgaff has today confirmed that they’ve introduced a “price lock” on their monthly rolling full fibre broadband plans, which means that new and existing customers of the fixed like service “can rest assured that there won’t be any price hikes for their monthly rolling plan in 2026“.
Members of the new service – powered by nexfibre’s new Fibre-to-the-Premises (FTTP) network (covering 2.6 million premises) – will also continue to retain the flexibility to change packages if your circumstances change (e.g. if you need to increase the speed for a month or two). In addition, users of giffgaff’s mobile service since before 1st Jan 2026 can also still take advantage of three months free broadband if you sign up by 12th April 2026.
Lest we forget that giffgaff’s broadband packages also include free setup, despite including a wireless router in the package. Otherwise, packages currently start at £29 per month for a 200Mbps service on a 30-day term and rise to £35 for their top 900Mbps plan.
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Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Its a pity they cant keep my £10 a month trialist fee the same!!
I’m really very fond of Giffgaff’s offering.
However, I’ve had their ONT die on me twice in the half-year we’ve been with them–it randomly begins dropping connectivity with increasingly frequently and becomes completely unusable. New ONT? Problem solved.
It doesn’t help much that when things do go wrong, they want the Eero for ‘diagnostics’, when the ONT itself should function as SNMP, and when you’d expect ‘flashing/dead WAN light’ to be sufficient. Oh, and the Eero? If you have to set it up from scratch (or because you’ve had to reset it), it needs an internet connection to be set up. Good luck when your line is constantly dropping.
It’s also agonising that Giffgaff takes hours to respond to support tickets but, in their defence, they manage to get someone around from Virgin relatively quickly.
It’s also annoying that they mark support tickets as ‘resolved’ while the problem is on-going. I suspect this is deliberately done to inflate their ‘successful resolution’ metrics. Which, let’s be fair, is dubious at best.
Fortunately, I managed to get through to one gent who took an active interest and kept the ticket alive until things were fully resolved.
I haven’t had to interact with an ISP this much in around fifteen years. So it’s not the most auspicious experience I’ve ever had.
BUT, the service itself is stellar. 3ms latency on average, no dropped packets, I get 1.14Gbps up and down. It’s a perfect connection. And I love the rolling month-to-month contract–it means I’m with them because I want to be; not because I *have* to be.
I do wish they’d offer higher-tier packages though.
All-in-all, I’d definitely recommend them. But that ONT of theirs can go to hell. I’d readily bypass it if it was an option, much how people bypass Virgin’s godawful Hub 5x.
Oh… Although don’t expect the first Virgin engineer they send over (after three days) to have a replacement ONT, or to take an interest in resolving the situation (“Giffgaff is third party and the line is perfect so you have to get back to Giffgaff.”).
Very bloody helpful.
Also, apologies about typos. I do wish ISPReview would let us edit our damn posts.