WightFibre Join UK Government Charter to Stop Unexpected Bill Increases
Broadband provider WightFibre, which operates its own independent gigabit speed Full Fibre (FTTP) network across the Isle of Wight – just off the South Coast of Hampshire in England, has this week become the latest ISP to sign up to the Government’s new Telecoms Consumer Charter (TCC).
The Government announced the new charter in February 2026, which succeeded in getting the major UK broadband and phone providers – including BT (EE, Plusnet), Virgin Media and O2, VodafoneThree (Vodafone and Three UK), Sky Broadband, TalkTalk, KCOM and CommunityFibre – to make a commitment to “stop unexpected bill increases“ (see our summary).
The good news is that WightFibre has now signed up to the same charter. But it should be said that the TCC doesn’t do anything to stop mid-contract price hikes themselves and nor does it address the unfairness of how mid-contract price hikes are currently being applied (e.g. applying the same flat c.£2-£4 monthly increase to those who pay just c.£20 a month and those who pay c.£100 – disproportionately targeting those least able to afford it).
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The TCC was a somewhat belated reaction to last year’s controversial decision by mobile operator O2 (here), which suddenly increased the cost of their existing mid-contract price hikes policy and applied that to their existing customers too (i.e. those who had signed-up via the previous policy were forced to accept the new one and its higher prices).
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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If they know what they are going to be charging in advance then they should be able to price the whole contract without price increases. The way it is done is particuarly unfair as the increases are done on the same date each year irrelative of when the contract was taken out.
To be fair to WF they have frozen their prices since 2022 and they don’t do anything but 30 day contracts. They are fine to jump on this band wagon just like AAISP can jump on the privacy one.