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Articles for Category Tag - Social Tariff


15th May, 2024 (5 Comments)

Network builder and UK ISP CommunityFibre, which runs a 10Gbps capable Fibre-to-the-Premises (FTTP) network across London, as well as parts of Surrey and West Sussex, has today joined forces with the Department for Work and Pensions (DWP) to provide “free access to 100% full fibre broadband” to eligible Londoners struggling to get online.

Isle of Man - Douglas Bay

22nd April, 2024 (0 Comments)

Members of the Parliament of the Isle of Man (Tynwald) have backed calls for the Communications and Utilities Regulatory Authority (CURA) to introduce a low-cost social tariff for vulnerable broadband users (e.g. unemployed people). Separately, Manx Telecom are being accused of “non-compliance with Universal Service Obligations“.

scotland map new

20th March, 2024 (4 Comments)

The Scottish Government and the Building Digital UK (BDUK) agency have quietly revealed that they intend to publish the first official contract notice for the Project Gigabit broadband rollout scheme in Scotland, starting this month. Some £450m has already been allocated (here) to help this project spread 1Gbps speeds across rural Scotland.

Fibrus Telegraph Pole Engineer

27th February, 2024 (6 Comments)

Infracapital-backed network builder and UK ISP Fibrus, which is rolling out a 10Gbps capable Fibre-to-the-Premises (FTTP) broadband network across Northern Ireland and parts of North England (Cumbria), has revealed that they plan to expand their off-net retail provision and coverage by launching Openreach-based packages.

Fibrus Name on Engineering Van below Door Mirror

7th February, 2024 (8 Comments)

Infracapital-backed internet provider Fibrus, which is rolling out a 10Gbps capable Fibre-to-the-Premises (FTTP) broadband network across Northern Ireland and parts of North England (Cumbria), has today become the latest UK ISP to introduce a cheaper social tariff for those on state benefits (“Full Fibre Essential“).

Vodafone Pro II UltraHub UK Router 2022

24th January, 2024 (9 Comments)

Mobile network operator and ISP Vodafone UK has now, after previously announcing that they were retiring both their old c.35-38Mbps Fibre 1 (FTTC / VDSL2) and related Full Fibre 1 (FTTP) home broadband packages for new customers (not existing subscribers), said this was done in error. But the related Social Tariff is still missing.

Connect Fibre Router 2023

23rd January, 2024 (6 Comments)

Alternative network operator and UK ISP Connect Fibre (Fibre Assets), which aspires to cover 100,000 premises across the East of England with their gigabit-capable Fibre-to-the-Premises (FTTP) network, has launched a new 150Mbps (symmetric) option on their social tariff to help complement the existing 50Mbps plan.

Audit Scotland Map R100 Contract LOTs

14th December, 2023 (5 Comments)

The UK Government has finally revealed that Scotland’s share of the £5bn Project Gigabit broadband rollout scheme will be an “estimated” £450m, although market engagement work is ongoing (i.e. getting feedback from suppliers) and has yet to reach the procurement stage – this was originally supposed to happen in the autumn.

British sterling one pound coin currency

12th December, 2023 (1 Comment)

Ofcom has today published their latest biannual UK consumer affordability report, which reveals that the take-up of cheaper social broadband ISP and mobile tariffs for those on state benefits has increased to 380,000 households (up from 220,000 six months ago). But that still represents just 8.3% of households on Universal Credit (4.6 million).

Money Bag currency Pound icon vector illustration on transparent background.

28th September, 2023 (29 Comments)

A new report from the Social Market Foundation (SMF), which is a British cross-party think-tank, has recommended that companies providing essentials (broadband, energy, water and transport) are made to offer Social Tariffs to vulnerable customers “in a consistent manner” in order to ensure all eligible users can benefit.

19th July, 2023 (39 Comments)

Mobile network operator and broadband ISP Vodafone UK has today added a second social broadband tariff for those on state benefits (e.g. Universal Credit), which is called ‘Fibre 2 Essentials‘ and costs a bit more than their existing ‘Essentials Broadband‘ plan, but will give you faster speeds of up to 73Mbps.

pound coin money new

13th July, 2023 (22 Comments)

A new Which? survey conducted by Yonder has claimed that 7.2% of households missed a bill or housing payment during June 2023 and, among those who missed one or more bills, 32% struggled to pay for broadband and / or TV, rising to 42% for energy bills, 40% for council tax and 38% for water.

British sterling one pound coin currency

13th July, 2023 (9 Comments)

Ofcom has published an update on its action plan to support broadband and mobile customers during the cost-of-living crisis, which once again calls on UK ISPs to take “immediate action” to boost the take-up of cheaper social tariffs (available to those on state benefits) and promises to publish take-up data for each provider.

Hands holding british pound coin and small money pouch

13th July, 2023 (20 Comments)

A new YouGov survey of 1,150 adults aged 65+ in England, which was commissioned by older people’s charity Independent Age, has claimed that 48% of respondents on a low income (under £15k a year) have struggled to keep up with their broadband ISP bill in the last 6 months (20% of those found it a constant struggle and 28% struggled from time to time).

computer on outdoor table

29th June, 2023 (6 Comments)

A new Lords Committee report has today become the latest to try and tackle the age-old problem of Digital Exclusion (i.e. getting everybody online and ensuring they have the right skills). The Committee finds that the scale of the problem is a “direct consequence of political lethargy” and highlights the UK Government’s “lack of a credible plan.”


23rd May, 2023 (9 Comments)

The Digital Poverty Alliance (DPA) has published their 2023 National Delivery Plan, which calls on the UK Government to help support ISPs to get more people in disadvantaged groups online, such as by cutting Value Added Tax on broadband ISP and mobile bills to just 5% (currently 20%) – similar to other utility services.

Pound money uk piggy bank savings image

18th May, 2023 (9 Comments)

A new survey of over 6,000 adults in the UK, which was conducted by consumer charity Citizen’s Advice, claims to have uncovered that “up to” 1 million broadband customers “disconnected” their broadband ISP connection over the past year because the cost-of-living crisis left them unable to afford it.

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