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UK ISP Tesco Offer Unlimited Broadband and Calls FREE for 12 Months

Wednesday, May 15th, 2013 (1:01 pm) - Score 1,655

Tesco has once again cut the cost of their fixed line home broadband and phone bundles by offering the service free for the first 12 months, albeit only if you are one of their mobile subscribers. The standard price has also been cut to just £2 a month for non-Mobile users.

As usual customers will need to take out Tesco’s Phone Line Rental service from £14.90 per month and anybody wanting the AnyTime Calls upgrade will need to pay an extra £4.50 per month on top of that.

A Tesco Spokesperson said:

Slashing our broadband prices again this year means that for just £2 a month British families can download music, play games online and stream films to their hearts’ content. It is our way of rewarding Tesco customers and we hope it goes some way to lightening the financial load.”

Tescos Broadband with Inclusive Evening and Weekend Calls
* Up to 14Mbps “Typical” download speeds (20Mbps max)
* Unlimited downloads (FUP)
* Earn extra Clubcard points on every bill
* UK call centre
* Inclusive Technicolor 582N Pro Wireless Router
* Inclusive UK landline evening & weekend calls (includes calls to 0845/0870)
* 12 month contract
* FREE setup (£40 if you take the 1 month contract option)
* Optional Tesco Internet Security for £2 extra per month

PRICE for Tesco Mobile Users: FREE for 12 months (£6 thereafter)
PRICE for non-Tesco Mobile Users: £2 a month for 12 months (£6 thereafter)

The new offer is only available to those covered by Tesco’s unbundled (LLU) C&W based network, which covers most of the country. On top of that Tesco Mobile customers that want to benefit from the 12 months free service deal must also quote a valid Tesco Mobile number and state the promotion code “MOBFREE4” (without speech marks) on registration. Just take note of their “unlimited” FUP.

Tescos’ Unlimited FUP Quote:

We regularly monitor and review our customer’s collective and average monthly usage to set our fair usage limit (FUL) at a level that will not affect the majority (at least 95%) of our customers. Currently the FUL is set at 100GB per month. If a customer regularly downloads in excess of the FUL, we may take the following steps:

1. When we first notice that a customer has exceeded the FUL, we may contact the customer to bring the matter to their attention. We will ask the customer to modify their usage.

2. If the customer does not modify their usage but continues to exceed the FUL for a further two consecutive months, we may terminate the customer’s service.”

In addition Tesco’s Happiness Promise means that unhappy customers can leave the service, without penalty, within the first 3 months.

Leave a Comment
10 Responses
    1. Avatar Kyle says:

      How on earth can they continue to tout this as unlimited if that’s the case? Unlimited can only be termed if there are no clauses for overuse whatsoever. It’s about time Ofcom did what it should and punish those that ignore this law.

    2. Mark Jackson Mark Jackson says:

      Sadly it’s not a law and the ASA’s “rules” are promoted more as guidelines through a “help note”. I did speak to the ASA about this problem recently and they said to expect further enforcement action in the future but not much else.

  1. Avatar Kyle says:

    Yes, I feared that when I wrote my comment. It’s not a law, but a guideline — follow ir or don’t follow it; there are no consequences if you don’t.

  2. Avatar Phil says:

    Tell tesco to get that UNLIMITED withdrawal because it had hidden “We regularly monitor and review our customer’s collective and average monthly usage to set our fair usage limit (FUL) at a level that will not affect the majority (at least 95%) of our customers. Currently the FUL is set at 100GB per month. If a customer regularly downloads in excess of the FUL, we may take the following steps:

    1. When we first notice that a customer has exceeded the FUL, we may contact the customer to bring the matter to their attention. We will ask the customer to modify their usage.

    2. If the customer does not modify their usage but continues to exceed the FUL for a further two consecutive months, we may terminate the customer’s service.”

    I had reported it to ASA about this. UNLIMITED mean UNLIMITED not 100GB!

    1. They really are being silly, as 100GB is a heck of a lot for most customers. They should state it clearly along with “but don’t worry 95% of our customers are easily within that amount” or similar words.

    2. Avatar DanielM says:

      @wirelesspacman

      Just because you may not us 100GB does not meen anyone else does not.

      I would love to see real average usage rather than isp’s making it up to suite there products. Notice how they never give any proof…

    3. Avatar MikeW says:

      @DanielM

      The Ofcom infrastructure report for 2012 showed that the average usage across the UK in June 2012 was 23GB, up from 17GB in 2011.

      It also showed that the lowest 56% of users only used 10% of the total data usage, but the highest 10% of users used 50% of the total usage.

      If my maths is up to scratch, I think the table in that report tells us the following breakdown:
      Lowest 56% of users average 4 GB per month
      Next 15% of users average 15 GB per month
      Next 9% average 25 GB per month
      Next 6% average 38 GB per month
      Next 4.5% average 51 GB per month
      Next 3% average 77 GB per month
      Next 2.5% average 92 GB per month

      That’s 96% of users below 100GB per month.

      BUT… that figure of 23GB is an average across the whole UK, and for all broadband types. Elsewhere in the report, it mentions that SFBB subscribers average 46GB.

      The consequence is that non-SFBB services (like Tesco’s) must be averaging less than 23GB per month, so the 96% I calculated above is probably an under-estimate.

    4. Avatar DanielM says:

      MikeW

      Take them results with a pinch of salt. they are extremely inaccurate.

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