» ISP News » 
Sponsored Links

UK ISP Etico Solutions Escapes Ofcom Fine for Broadband Migration Woes

Saturday, Aug 24th, 2013 (7:22 am) - Score 816

The little known Internet provider Etico Solutions, which is based at the same address as long defunct ISPs EurISP and Aspire Internet (related news here and here), has escaped punishment from Ofcom after the regulator opened an investigation into their alleged failure to supply customers with a broadband migration code upon request.

The original investigation, which began in February 2013, referenced a string of complaints from consumers and other ISPs about Etico’s “failure to provide Migration Authorisation Codes (MACs) upon request“. Ofcom’s General Condition 22 (GC22) rule requires all ISPs to issue a MAC within 5 working days of request and free of charge (MAC rules).

However the investigation, which took a look at migrations that dated all the way back to February 2011 (note: immediately after we learnt that Aspire Internet had gone into liquidation), did not find any “systemic compliance issues“, or a “significant pattern of conduct consistent with a breach of GC22“. But it’s not all good news for Etico.

Ofcoms Statement

Ofcom did identify some areas of weakness in respect of the time taken by Etico to provide MACs on request to its downstream reseller customers in accordance with GC22. In light of this, Ofcom wrote to Etico about the need for it to improve its processes and procedures for responding to MAC requests from its downstream reseller customers in accordance with GC22 to prevent similar delays from occurring going forward.”

The case has now been closed.

By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
Search ISP News
Search ISP Listings
Search ISP Reviews

Comments are closed

Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
Gift: None
Sky Broadband UK ISP Logo
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
Gift: None
Community Fibre UK ISP Logo
Gift: None
BeFibre UK ISP Logo
BeFibre £19.00
Gift: None
YouFibre UK ISP Logo
YouFibre £19.99
Gift: None
Hey! Broadband UK ISP Logo
Gift: None
Large Availability | View All
The Top 15 Category Tags
  1. FTTP (5594)
  2. BT (3536)
  3. Politics (2558)
  4. Openreach (2315)
  5. Business (2289)
  6. Building Digital UK (2256)
  7. FTTC (2050)
  8. Mobile Broadband (1998)
  9. Statistics (1804)
  10. 4G (1686)
  11. Virgin Media (1644)
  12. Ofcom Regulation (1477)
  13. Fibre Optic (1410)
  14. Wireless Internet (1403)
  15. FTTH (1382)

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact