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UPD UK ISP Zen Internet Puts Unlimited Superfast Broadband Packages Live

Friday, September 20th, 2013 (7:39 am) - Score 2,084

Rochdale-based ISP Zen Internet appears to have quietly introduced a new range of superfast broadband (FTTC) packages with “Truly Unlimited Usage” onto their website, although you’ll have to take their phone line rental service in order to benefit.

Customers were informed about the changes via the ISPs latest newsletter and at the time of writing their new packages aren’t easy to find on the main website until you visit the page directly. The new services were first mooted in May 2013 (here) and are a result of Zen’s £3.5 million investment into their core infrastructure (here), which is helping them to build a new network of local telephone exchange PoPs (Points of Presence).

zen unlimited broadband packages

It’s interesting to note that Zen initially said that their new network would enable them to provide cheaper fibre optic based broadband products to “at least 6 million UK premises“, which is well below BT’s current FTTC coverage of around 16 million premises. At present we don’t know whether or not this is still the situation, although it would explain the low-key introduction of such a big product and why you can only order via phone.

Admittedly some consumers might look at those prices and think EXPENSIVE, at least in comparison to some of the bigger and cheaper providers, but Zen Internet has traditionally been more focused towards the business / Home Office user and thus has a greater eye on quality. The new options also seem to be better value than their current capped offers. Credits to Thinkbroadband for spotting the packages first.

UPDATE 30th September 2013

Zen informs that the new “unlimited” fibre packages are available to everybody, not just those covered by its new network. The packages are also are open to any new or existing customers who are out of contract (if they are still in contract then they would need to contact Zen’s sales team to discuss).

Leave a Comment
8 Responses
  1. Avatar Anonymous Coward says:

    The top package is on par with Sky’s Fibre Unlimited Pro package and includes a static IP on top, which doesn’t seem too extreme – could be a nice alternative for ex Be/O2 customers.

  2. Avatar kds says:

    this is what I joined same as what I pay for BT but will get a static ip address,

  3. Avatar Bob2002 says:

    Is VAT included?

    1. Avatar kds says:

      yes home ones are VAT included I pay same as Im paying for BT now

  4. Avatar Mark says:

    I currently have zen fibre active on a 24 month contract with around 14 months left to run. What I would like to know is could I add a phone line and migrate my fibre package onto the new unlimited package?

    1. Avatar MoM says:

      On the 24 month contract didn’t that include a free router?

      I would give their sales a call or customer service and see what they say.

    2. Avatar Mark says:

      It was free installation if you took out a 24 month contract with them.

  5. Avatar Roberto says:

    The top package for £30 IMO is a bargain. Thats only £4 more than BTs £26 Unlimity 76Mb Infinity product. With ZEN its 12 months contract instead of 18 months with BT, you get a static IP rather than dynamic like with BT, decent support (Zen are a known good ISP, BT support is India) and you do not have to have a supplied router you can either buy one from them (and there is a choice of models) or buy your own.

    Hopefully more ISPs will follow and a war on FAIRLY PRICED unlimited FTTC is about to start 🙂

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