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Articles for Category Tag - Zen Internet

zen internet uk isp

28th May, 2024 (18 Comments)

A ruling by the Employment Tribunal has found that Rochdale-based UK broadband ISP Zen Internet acted “unfairly” when they dismissed former CEO, Paul Stobart, in March 2023. The move was followed by Zen’s original CEO and Founder, Richard Tang, being re-appointed as CEO after stepping aside in 2018.


20th May, 2024 (1 Comment)

Consumer magazine Which? have announced that UK broadband ISP Zen Internet has been crowned the winner of their new ‘Customer Service Brand of the Year Award’ for 2024, while mobile network operator SMARTY picked up the award for ‘Utilities Brand of the Year’.

zen internet uk isp

18th April, 2024 (21 Comments)

Some of Zen Internet’s broadband ISP customers are this afternoon being affected by a “NATIONWIDE OUTAGE“, which appears to have started at around 11:30am today and is currently still ongoing. BT also saw a small increase in complaints at around the same time, but Zen appears to be suffering from the biggest impact.

2024 Openreach engineer flying drone for house install Zen PR 090424

11th April, 2024 (32 Comments)

Over the past few years’ we’ve covered a number of examples where Openreach (BT) have deployed teams of UK drone operators to help deploy their 1.8Gbps speed Fibre-to-the-Premises (FTTP) broadband network. But in today’s case, ISP Zen Internet has documented a rather unique home installation, where airborne drones came in handy.

zen internet uk isp

5th April, 2024 (37 Comments)

Rochdale-based UK ISP Zen Internet has informed ISPreview that they’ve passed an important milestone after their broadband subscriber (circuit) base surpassed the 200,810 mark, which represents an increase of 14,810 on the total of 186,000 that was published in their last annual accounts to the end of September 2022.

golden cup broadband and telecoms award

28th March, 2024 (20 Comments)

Consumer magazine Which? has today published the results of their latest 2024 ranking of home broadband providers, which found that smaller ISPs like CommunityFibre, Zen Internet and Hyperoptic topped the table and eclipsed the biggest providers that now mostly inhabit the bottom half of the table.

Gold Award Trophy Held in Hand 123RF - 166249402

21st March, 2024 (6 Comments)

The annual Broadband Genie 2024 Awards survey has just named UK ISP YouFibre, which harnesses Netomnia’s growing full fibre network, as the “Best Provider” of the year, while a variety of other internet service providers also scooped various other awards across several different categories.

zen internet uk isp

17th March, 2024 (80 Comments)

In an expected development, broadband ISP Zen Internet has confirmed that they’re “working towards” launching packages based off Openreach’s latest 1.2Gbps and 1.8Gbps speed full fibre (FTTP) products in the “coming months“, with some customers being told by the provider’s support teams to expect this in “April/May“.


3rd March, 2024 (21 Comments)

Broadband ISP Zen Internet has furnished ISPreview with a small update on their efforts to make their gigabit-capable Fibre-to-the-Premises (FTTP) based broadband packages available – nationwide – across CityFibre’s entire UK network, which was previously due to complete at the end of 2023.

Richard Tang interviews Rajiv Datta

14th February, 2024 (54 Comments)

The CEO of nexfibre, Rajiv Datta, has revealed in a new interview with the CEO of ISP Zen Internet, Richard Tang, that they intend to roll-out their full fibre (FTTP) broadband network to “more homes in 2024 than any [other] altnet” and will shortly pass 1 million homes. But Virgin Media (VMO2) remains their only ISP, for now.

ip address Fiber optic cables for backbone lines on blue network background

31st January, 2024 (32 Comments)

Rochdale-based ISP Zen Internet has notified some customers about a network migration that will result in them being assigned a new Internet Protocol (IP) address or addresses, which for most users should only result in a brief service disruption and no major changes. But for a few customers it may be a bigger problem.

Zen Internet CEO Richard Tang and CityFibre CMO Dan Ramsay

17th January, 2024 (38 Comments)

The CMO of full fibre operator CityFibre, Dan Ramsay, has today told the CEO of ISP Zen Internet, as part of a new interview, that they expect that the c.100 alternative broadband networks in the UK market today to eventually become one single operator. Ramsay separately denied that there had ever been talks of a merger with Virgin Media (VMO2).

27th December, 2023 (8 Comments)

We’re today taking a quick look back over 2023 to see how the average UK broadband download and upload speeds have changed across the fastest nationally available fixed line, satellite and mobile network operators. As usual, improvements in FTTP and 5G coverage are continuing to fuel performance gains.

12th December, 2023 (31 Comments)

The EMEA CTO of network technology firm Adtran, Ronan Kelly, has today done an interesting video interview with Richard Tang, CEO of UK broadband ISP Zen Internet, which reveals a little bit more about Openreach’s future plan to upgrade their Fibre-to-the-Premises (FTTP) network with 10Gbps capable XGS-PON.


7th December, 2023 (6 Comments)

Benchmarking firm Opensignal has today published a supposedly “definitive” study of fixed broadband speeds across the United Kingdom, which reveals which ISPs are delivering both the best service quality and speeds to consumers. Perhaps unsurprisingly, the table ends up being topped by CommunityFibre, Virgin Media and Hyperoptic etc.

Fiber Optic cables connected to an optic ports and Network cables connected to ethernet ports

6th December, 2023 (16 Comments)

Rochdale-based ISP Zen Internet has revealed that they’ve finally completed their exchange rollout (unbundling) programme, which means that over 80% of the United Kingdom should now be within reach of their cheaper on-net based Ethernet (leased lines) and broadband products (e.g. FTTP).

24th August, 2023 (51 Comments)

The CEO of UK ISP Zen Internet, Richard Tang, has today published a new video interview with the CEO of network builder Netomnia (inc. sibling ISP YouFibre), Jeremy Chelot, which reveals a lot of useful information about the coverage of their alternative Fibre-to-the-Premises (FTTP) network, costs, take-up and future targets.

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