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Articles for Category Tag - Zen Internet

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Microsoft Domain Blacklist Causes Email Problems for UK ISP Zen Internet

19th March, 2026 (20 Comments)

Customers of broadband ISP Zen Internet appear to have been experiencing difficulties sending emails to Microsoft’s popular email services (Outlook / Hotmail etc.) since last week, which occurred after the software giant “blacklisted some domain servers hosted in our network“.

New Which Survey Awards Best and Worst UK Broadband ISPs for 2026

17th March, 2026 (7 Comments)

Consumer magazine Which? has published the results from their latest broadband ISP satisfaction survey, which questioned 5,235 UK members of the public (Dec 2025 to Jan 2026) about their internet providers. Once again Zen Internet came top of the pack with a customer score of 84%, while NOW TV (NOW Broadband) hit rock bottom on 54%.

Broadband ISP Zen Internet Discounts UK Prices for Openreach FTTP Packages

27th February, 2026 (23 Comments)

Rochdale-based UK ISP Zen Internet appears to have followed recent price reductions for those taking their CityFibre based full fibre (FTTP) home broadband packages (here) by doing something similar on their Openreach based packages. For example, their top 1.6Gbps package has now dropped from £65 to just £56 per month.

Broadband ISP Zen Internet Discounts CityFibre’s UK FTTP Packages UPDATE

17th February, 2026 (6 Comments)

Rochdale-based UK ISP Zen Internet appears to have recently discounted the monthly prices of their CityFibre based full fibre (FTTP) home broadband packages by between £2 to £3. For example, the provider’s top 2.3Gbps (symmetric speed) plan has fallen from £57 to £54 per month. But Zen’s Openreach based packages remain unchanged.

BT Battery Back Up BBU for SmartHub Plus Router

UK ISP BT Criticised Over Failure of Broadband Battery Backup During Power Cuts

2nd January, 2026 (74 Comments)

Broadband provider BT (EE) has been criticised by a resident of the remote Outer Hebrides (Scotland) island of Scalpay after they found that the Battery Backup (BBU) device, which the ISP provided for their internet and Digital Voice (phone) service, failed to work in two out of three recent power cuts. A bit of a problem as the house also gets no mobile signal.

Broadband ISP Zen Internet Saw UK Network Traffic Grow 21 Percent in 2025

30th December, 2025 (4 Comments)

Rochdale-based UK broadband ISP Zen Internet has this morning revealed that average network traffic across their service rose by 21% during 2025, with the highest peak of data usage being set on 11th November 2025 (22% above last year’s peak) – largely driven by live football streaming (this often dominated peak demand).

Download and upload speed by CoPilot for MJ 210725

The H2 2025 Top Fastest UK Mobile and Home Broadband ISPs

30th December, 2025 (0 Comments)

ISPreview has today published our final biannual study of the United Kingdom’s broadband download and upload speeds for 2025. This reveals how the performance of the fastest nationally available fixed line internet providers, mobile network operators and Starlink (satellite) services has changed since H1 (mid-year).

ISP Zen Internet Acquire Lit Fibre’s UK Consumer Broadband Base UPDATE

16th December, 2025 (15 Comments)

Rochdale-based broadband ISP Zen Internet has today followed their recent acquisition of Fibrehop‘s customer base (here) by announcing that they’ve also agreed to acquire Lit Fibre’s customers. This follows a decision by Lit’s Board to exit the UK internet access market, after previously selling the full fibre network they built to CityFibre.

Broadband ISP Zen Internet Expands UK Business Connectivity Products

27th November, 2025 (0 Comments)

Rochdale-based ISP Zen Internet has today announced that they’ve expanded their Direct Business connectivity portfolio to give UK businesses access to “more full fibre networks than any other ISP“. The main development seems to be the launch of CityFibre’s Business FTTP, Ethernet Flex and Direct Internet Access (DIA) services.

UK ISP Yayzi Move CityFibre Broadband Customers to Zen Internet UPDATE

20th November, 2025 (18 Comments)

Retail internet provider Yayzi Broadband has today suddenly started informing their residential broadband customers, specifically those served using CityFibre’s national Fibre-to-the-Premises (FTTP) network, that they’re being “transferred” to UK ISP Zen Internet. We’ve also had this confirmed by one of Zen’s support reps.

CEO of Broadband ISP Zen Internet Calls for Ban of Mid-Contract Price Hikes

15th November, 2025 (46 Comments)

The boss of venerable UK broadband and phone provider Zen Internet, Richard Tang, has backed the Government’s Secretary of State for Science, Innovation and Technology (DSIT), Liz Kendall, in her alleged “call for an ‘outright ban on absurd’ mid-contract telecoms price rises“. But it remains unclear whether Ofcom will go that far.

Zen Internet UK Rejigs Management Team to Boost Consumer and Partner Focus

13th October, 2025 (4 Comments)

Rochdale-based UK broadband ISP Zen Internet has today appointed Paul North as Managing Director (MD) of its Partner division. At the same time, Stephen Warburton, who previously ran Zen’s Partner division for over 20 years and was also holding responsibility for Zen’s Consumer divisions, will now be able to focus exclusively on the consumer side of things.

Zen Internet UK Gives Free Speed Boost to Some CityFibre Customers

27th September, 2025 (9 Comments)

Broadband ISP Zen Internet appears to have quietly begun a new programme of package upgrades (regrades) for some of their customers on CityFibre’s national Fibre-to-the-Premises (FTTP) network. The move essentially upgrades those on their 100Mbps (symmetric speed) plan to the faster rate of 160Mbps “at no extra cost“.

ISP Zen Internet Signs Deal to Harness MS3’s UK Full Fibre Network UPDATE

25th September, 2025 (10 Comments)

Rochdale-based UK broadband ISP Zen Internet has today announced that MS3 have become the latest alternative network to sign a wholesale partnership deal. The move means that Zen’s customers will soon be able to order packages via the new FTTP network and no doubt the altnet will also join their Fibre Hub (network aggregation platform for use by other ISPs).

ISP Zen Internet Acquire Fibrehop’s UK Consumer Broadband Base

11th September, 2025 (6 Comments)

Rochdale-based UK broadband ISP Zen Internet has today revealed that they’ve acquired the consumer customer base of Fibrehop. The development came to light as part of Richard Tang’s (Zen’s CEO) latest interview with the boss of business connectivity provider Triangle Networks, Paul Anslow – the now former owner of Fibrehop.

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UK ISP Zen Internet Boost Core Network with 400Gbps Neos Networks Link

11th September, 2025 (1 Comment)

Connectivity provider Neos Networks, which runs one of the biggest 34,000km long and 400Gbps capable business fibre networks in the UK – spanning 550 exchanges, 90+ data centres and 600+ Points of Presence (PoPs), has boosted their partnership with broadband ISP Zen Internet by providing a 400Gbps upgrade between Manchester and London.

UK ISP Zen Internet Appoints New MD of its Business Division

9th September, 2025 (1 Comment)

Rochdale-based UK broadband ISP Zen Internet has announced that they’ve appointed Jon Nowell to be the new Managing Director (MD) of their business division. Jon will be responsible for overseeing the related sales, engineering, architecture and business development functions.