Home
 » ISP News » 
Sponsored

UK ISP Eclipse Internet Quietly Withdraws Home Broadband Products

Thursday, October 16th, 2014 (8:26 am) - Score 15,635
eclipse internet

Without even so much as a whisper the KCOM owned ISP Eclipse Internet has quietly updated their website to remove residential home broadband and phone products in order to re-focus more on the delivery of business services.

The writing has arguably been on the wall for a while, with Eclipse’s packages struggling to stay competitive with other offers from the big boys (BT, Virgin Media, Sky Broadband, TalkTalk and EE) or even some of their smaller competitors, such as the venerable Zen Internet.

In September 2014 a further nail was added to Eclipse’s home product coffin after Which?’s latest list of recommended broadband ISPs, which rated Eclipse Internet alongside a passable customer satisfaction score of 67% (here), noted that the ISP “no longer sells domestic broadband packages” (at the time Eclipse’s website was continuing to sell their home products).

A quick look at Eclipse’s twitter stream shows a variety of tweets where the operator responds to related concerns by giving the following statement: “We’re still committed to giving home customers a great service, but are finding most of our new customers are now businesses.” Indeed a new Home Users page on their website confirms that existing customers will continue to be supported.

Curiously many of Eclipse’s home customers don’t appear to have been aware of this adjustment in focus, which might be because the ISP isn’t so much rejecting new domestic customers as simply making their focus on the business market much more central. Never the less the removal of related products from their website is perhaps something that could have been better communicated.

In the meantime it’s important to note that you can still order ADSL2+ and FTTC services, albeit with pricing that would look more familiar to business than home customers. It’s perhaps further proof that offering a residential service in today’s aggressive competitive market is not an easy task.

Share with Twitter
Share with Linkedin
Share with Facebook
Share with Reddit
Share with Pinterest
Tags:
Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
6 Responses
  1. Avatar RoboNuggie

    It’s a shame. Eclipse before they were bought by KCOM were very good.

    KCOM, have the ‘shitus’ touch, everything they touch turns to shit.

    • Avatar KCOM and proud

      Finger well on the pulse RoboNuggie. You’ll note Eclipse’s strategy has seen them grow from what was an ailing consumer ISP into a serious player in the business communications market, In both the channel and direct space. You’ll also note that the group has grown top line revenues in what is widely considered to be an increasingly commoditised market place. Oh, and they’re rolling out one of the fastest fully fibre networks in the country, right to the home, all privately funded, unlike BT who have been losing money for years and have fobbed off the nation with an FttC(opper) stopgap.

      Thanks for the input though. Maybe do a bit of reading up next time.

  2. Avatar EvylRat

    An an Eclipse home customer trying to regrade my broadband, I’ve just discovered this shift in focus. I can’t complain, they provide a great service, but trying to regrade is looking impossible, despite what the website says. I can’t find a simple page showing prices, caps and speeds. I have to go through the actual order process (which doesn’t show product details), then I just get nothing. Sorry, Eclipse, it might be time to move.

    • Avatar Miffed

      Yup, just got hit by the same – for usage reasons, I want to regrade, but there’s absolutely nada on their website. At best, Connection Manager gives me the options I have for a regrade, but there’s no mention of any terms associated with any product – just a button labbeled ‘Order’.

      I don’t mind their change in strategy, but I’ve been a customer for over ten years and it would have been nice to (a) know and (b) have options. It’s very poor form to sneak off without telling anyone.

  3. Avatar James POrter

    Same situation, wanted to regrade but only just found out they’ve slinked off.

    I did find this in the knowledgebase for anyone else who is looking for product details

    http://kb.eclipse.net.uk/display/1/index.aspx?c=12&cpc=805H4WUv1Ub1aS0kOQFY&cid=1&cat=&catURL=&r=0.720518171787262

  4. Avatar Viv Haig

    I’ve been with Eclipse for nearly 11 years and I’m thinking of moving. I pay nearly £20 a month for 10gb which isn’t much in gb terms. It isn’t enough for what I want to use my wifi for (watching catch up tv) I’ve recently got a new phone and I now can’t send emails from my Eclipse account. After talking to O2, Apple and Eclipse – nearly all of them passing the buck – it appears that the fingers have been pointed at Eclipse. With my old phone I could send and receive emails with 3g and wifi. Now I can’t send emails from my Eclipse a/c with 4g.Eclipse said lots of customers have complained about that – so why haven’t they listened to the customer and done what we want?

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Hyperoptic £16.80 (*22.00)
    Avg. Speed 50Mbps, Unlimited
    Gift: None
  • Post Office £20.90 (*37.00)
    Avg. Speed 38Mbps, Unlimited
    Gift: None
  • TalkTalk £21.95 (*36.00)
    Avg. Speed 38Mbps, Unlimited
    Gift: None
  • SSE £22.00
    Avg. Speed 35Mbps, Unlimited (FUP)
    Gift: None
  • xln telecom £22.74 (*47.94)
    Avg. Speed 66Mbps, Unlimited (FUP)
    Gift: None
Prices inc. Line Rental | View All
The Top 20 Category Tags
  1. BT (2585)
  2. FTTP (2356)
  3. FTTC (1700)
  4. Building Digital UK (1643)
  5. Politics (1489)
  6. Openreach (1467)
  7. Business (1288)
  8. FTTH (1165)
  9. Statistics (1129)
  10. Mobile Broadband (1086)
  11. Fibre Optic (994)
  12. Ofcom Regulation (948)
  13. Wireless Internet (944)
  14. 4G (941)
  15. Virgin Media (891)
  16. EE (616)
  17. Sky Broadband (615)
  18. TalkTalk (594)
  19. Vodafone (556)
  20. 3G (424)
New Forum Topics
»
Latency with IDNet
Author: BigAlbert
»
Zen latency
Author: BigAlbert
»
»
Online gaming / ping
Author: BigAlbert
»
Gigacube users?
Author: hexdex
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact