Home
 » ISP News » 
Sponsored

EE UK Botches Customer Emails After Domain Renewal Fail

Monday, September 7th, 2015 (11:04 am) - Score 1,480
internet email

Customers of telecoms provider EE, specifically those who still use an old Freeserve (fsnet.co.uk) email address that dates back to the days of dialup Internet access, appear to have been left without working email after the operator apparently forgot to renew its own web domain.

Related users began complaining of problems with sending and receiving email on fsnet.co.uk addresses at the end of last week and a quick domain check suggested that the registrant (Orange) allowed the domain to expire.

Some website hosts usually allow a month or so of grace to resolve such problems, but EE appears to have taken a bit too long to correct the issue and this left users without a working email address.

Fsnet.co.uk Domain Check Report

Lookup failed: fsnet.co.uk Host not found

Network IP address lookup:
Domain name: fsnet.co.uk
Registrant: ORANGE HOME UK PLC

Relevant dates:
Registered on: 04-Aug-1999
Expiry date: 04-Aug-2015
Last updated: 29-Jun-2015

Registration status: Renewal required.

*** This registration has been SUSPENDED. ***

Naturally users were less than pleased, with those posting on a related forum topic or two describing it as an “absolute disgrace“, while another said he was “Absolutely furious having spent all morning trying to sort out connections“. Apparently those who contacted the ISP to complain were merely told that it was a “server issue“, albeit one that would be resolved.

The good news is that EE did finally get around to correcting the problem and email has now returned to normal. As a quick history lesson, Freeserve was a very popular dial-up provider during the late 1999’s and they became Wanadoo in 2005 (part of France Telecom), which only a few years later was rebranded again to Orange and then the merger with T-Mobile resulted in the brand changing again to EE (Everything Everywhere).

As ever we usually recommend that broadband subscribers try to keep their email and ISPs separate, as otherwise it can be harder to switch providers in the future. The market is chocked full of dedicated email providers, many of which are free and some will even allow you to use your own domain name for a small fee.

Add to Diigo
Tags:
Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
1 Response
  1. Buy your own cheap domain name, if you don’t want to pay for mail hosting as well, simply point your domain at a free mail service like gmail / outlook.com and configure the ‘reply to’ address to your custom domain email you purchased. Simple & cheap 🙂

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Hyperoptic £20.00 (*22.00)
    Avg. Speed 50Mbps, Unlimited
    Gift: None
  • Vodafone £22.00
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • TalkTalk £22.45 (*36.00)
    Avg. Speed 38Mbps, Unlimited
    Gift: None
  • Post Office £22.90 (*37.00)
    Avg. Speed 38Mbps, Unlimited
    Gift: None
  • Direct Save Telecom £22.95 (*29.95)
    Avg. Speed 35Mbps, Unlimited
    Gift: None
Prices inc. Line Rental | View All
The Top 20 Category Tags
  1. BT (2508)
  2. FTTP (2188)
  3. FTTC (1656)
  4. Building Digital UK (1602)
  5. Politics (1421)
  6. Openreach (1415)
  7. Business (1234)
  8. Statistics (1097)
  9. FTTH (1070)
  10. Mobile Broadband (1034)
  11. Fibre Optic (967)
  12. Ofcom Regulation (915)
  13. Wireless Internet (906)
  14. 4G (895)
  15. Virgin Media (855)
  16. Sky Broadband (594)
  17. EE (590)
  18. TalkTalk (577)
  19. Vodafone (514)
  20. Security (411)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact