Home
 » ISP News » 
Sponsored

UPDATE Customers of UK ISP TalkTalk Suffer Dead Phone Lines

Thursday, January 14th, 2016 (2:00 pm) - Score 2,299
talktalk uk isp

A large number of customers with a TalkTalk home telephone line have spent most of the day with a malfunctioning service, which seemingly presents no dial tone and often does not allow either incoming or outgoing calls.

Unfortunately TalkTalk hasn’t had a useful Service Status page since it was taken off-line during last year’s cyber-attack incident, although there’s no shortage of complaints about the problem on their Community Forum. Most of the gripes began during the early hours of this morning (around 7-8am), although some of the more sporadic complaints also date back to yesterday.

Status Update
No dial tone – Problems using your phone, January 14th 11:10am

We’re experiencing problems with no dial tones on some landlines. If you’re affected by this, you may still be able to make or receive calls. We’re working hard to fix this issue and will provide a further update here by 2:00pm today.

We really sorry for any inconvenience caused, due to this fault we’re currently experiencing high call volumes..

Contrary to the above statement many customers are not able to make outgoing calls, although “some” can receive them, but experiences do vary. The only good news is that the lines aren’t totally dead because most of those affected are still able to get online via their DSL broadband connection.

The problem appears to have been affecting customers across the United Kingdom, although we understand that Openreach engineers have already been able to resolve it in some areas.

UPDATE 2:32pm

The ISP reports that this fault has now “been resolved for the majority of our customers and we’re looking to fix the remaining issues by 4pm today“. Apparently customers can register to receive text message updates on this issue by calling 0203 441 5550 (from a mobile) or 0870 444 1820 if calling from a landline (assuming it works.. duh). A spokesperson said, “We apologies for any inconvenience this may have caused“.

Leave a Comment
12 Responses
  1. Avatar Steve Jones

    The Telegraph is none to optimistic about TalkTalk as a viable long-term independent ISP and thinks it’s a takeover target. The obvious company that might consider this is surely Vodafone who, whatever their presence in mobile, doesn’t have that much of a customer based for fixed-line BB. Buying TalkTalk would be small change to Vodafone.

    nb. there are stories that Vodafone has re-opened negotiations to buy VM. Something that ran into trouble as the current owners (Liberty Global) were able to make a great deal of use of historic losses to offset tax liabilities.

  2. Avatar Captain_Cretin

    “due to this fault we’re currently experiencing high call volumes..”

    “How???” was my first thought.

    “No change there then” was my second.

    Re the new Vodaphone might buy them – “The blind leading the blind” springs to mind.

  3. Avatar DTMark

    I may well be wrong here as I don’t have a detailed understanding of the model, but I thought that Talk Talk owned no ‘telephony’ infrastructure and so their offerings were simply resold BT offerings.

    That being the case, how is it that Talk Talk’s ‘account’ – very specifically – has broken while seemingly other providers are not impacted?

    Did they fail to pay their bill 😉 If it’s not that: what is/was the “technical issue”?

    • Avatar FibreFred

      I think they do have there own voice platform DTMark

    • Avatar Steve Jones

      @DTMark

      There’s a simple answer. You are under a misapprehension. TalkTalk have their own MSANs at the exchanges (multi-service access nodes) that provide both voice and broadband. That’s why TalkTalk use the MPF (metal path facility) wholesale product whilst resellers of BT’s voice line service will use the WLR (wholesale line rental) product. LLU operators using the former provide for their own voice service. (Note that this is only at exhanges they’ve unbundled of course – at the others it will be reselling BT wholesale services.

    • Avatar Steve Jones

      This is straight off the TalkTalk help site

      http://m.help.talktalk.co.uk/what-smpf-mpf-and-llu#faq~4196

    • Avatar GNewton

      @SteveJones: The article said:

      “The problem appears to have been affecting customers across the United Kingdom, although we understand that Openreach engineers have already been able to resolve it in some areas.”

      How is that an Openreach problem when Talktalk uses their own MSANs in the majority of exchanges?

    • Avatar Steve Jones

      Openreach don’t even operate the BT voice service (that’s done by BT Wholesale). However, what OR do provide is private circuits and some local engineering support for third party equipment as well as power and physical accomodation. I suspect that it’s in those areas.

      The BTW voice platform is a different thing. If it had been that which had been affected then it would have impacted a number of other service providers (BTR, Plusnet and a host of smaller outfits that resell WLR voice services).

      These issues are complex, in reality there are lots of points at which services are provided, and some of those are engineering services.

  4. Avatar Captain_Cretin

    I know TT do lines, because they stole mine (via Vispa).

  5. Avatar SpencerUk

    In other news any negativity on TalkTalk or anything that actually corrects a mod in their knowledge on the TalkTalk forum magically gets deleted.

    Over 10 posts where I’ve corrected a mod and their “OCE’s” on FTTC and they delete the post to give the impression that I haven’t replied. They’ve also disabled private messages too.

    Got proof too!

  6. Avatar Groucho

    I have three members of my family being hounded by debt collectors for non-existent debts. Two are with Vodafone and one with TalkTalk Mobile (supplied by Vodafone).These companies make it virtually impossible to communicate with them. Where are the regulators who are supposed to have influence on these cowboys?

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Hyperoptic £19.95 (*22.00)
    Avg. Speed 50Mbps, Unlimited
    Gift: Promo Code: HYPER20
  • NOW TV £22.00 (*40.00)
    Avg. Speed 36Mbps, Unlimited
    Gift: None
  • SSE £22.00
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • xln telecom £22.74 (*47.94)
    Avg. Speed 66Mbps, Unlimited
    Gift: None
  • Vodafone £22.95
    Avg. Speed 35Mbps, Unlimited
    Gift: None
Prices inc. Line Rental | View All
The Top 20 Category Tags
  1. BT (2693)
  2. FTTP (2536)
  3. FTTC (1740)
  4. Building Digital UK (1682)
  5. Politics (1576)
  6. Openreach (1539)
  7. Business (1358)
  8. FTTH (1280)
  9. Statistics (1189)
  10. Mobile Broadband (1159)
  11. Fibre Optic (1034)
  12. 4G (1000)
  13. Ofcom Regulation (986)
  14. Wireless Internet (985)
  15. Virgin Media (962)
  16. EE (668)
  17. Sky Broadband (649)
  18. TalkTalk (633)
  19. Vodafone (625)
  20. 5G (462)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact