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Zen Internet Win Which Telecoms Service Provider of the Year 2016

Thursday, May 26th, 2016 (8:39 am) - Score 720
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Rochdale-based UK ISP Zen Internet has officially been named the ‘Best Telecoms Service Provider of the Year 2016’ as part of the tenth annual Which? Awards, which claims to recognise businesses that have achieved “positive change and deliver excellent products and service“.

Yesterday’s ceremony was co-hosted by TV presenter, Natasha Kaplinsky, and Which? Chief Executive, Peter Vicary-Smith. Business could not put themselves forward for an award and the decision about who wins one is usually based upon how highly they score in Which?’s research and testing, which usually revolves around reader (member) surveys.

Apparently the Which? judges said, “Stellar customer service has helped Zen Internet win big at the Which? Awards, and our latest customer satisfaction survey saw 70% of users describe the service as ‘excellent’. Although Zen Internet’s prices are typically higher than those from other providers, the premium service justifies the investment.” Now for the full winners list..

Which? Awards 2016 Winners

Which? Banking Brand of the Year 2016: First Direct

Which? Insurance Provider of the Year 2016: NFU Mutual

Which? Supermarket of Year 2016: Waitrose

Which? Computing & Mobile Brand of the Year 2016: Google

Which? Sound & Vision Brand of the Year 2016: Samsung

Which? Home Appliance Brand of the Year 2016: Miele

Which? Telecom Services Provider of the Year 2016: Zen Internet

Which? Retailer of the Year 2016: Toolstation

Which? Travel Brand of the Year 2016: Premier Inn

Which? Trusted Trader of the Year 2016: Electricians in Reading Ltd

Which? Awards 10th Anniversary Award: Samsung

Which? Positive Change Award 2016: CML

Leave a Comment
5 Responses
  1. Avatar asylum_seeker

    What good is their customer service if Zen can’t even sort out their routing/congestion issues which have been plaguing many customers over the last 6 months? “Best Telecomms Service Provider of the Year 2016” my a*se

  2. Avatar CraigT

    Hmm, i have been using there ADSL and now FTTC for a long time, no capacity, bandwidth or congestion issues i experience, please explain your symptoms. I have several work colleague with the service at home, no one around here is saying they experience what you suggest.

  3. Avatar Colin

    Based on personal experience with a few in that list i would have to say i agree with who most of the rewards went to.

    Well done to Zen for a superb product and everyone else.

  4. Avatar RaptorX

    Been with Zen since last June and they’ve been superb. This ISP totally lives up to the hype, with no “congestion issues” or other problems plus have great customer service.

    They very well deserved their Which? award.

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