Zen Internet Customers Praise their ZyXEL VMG1312 Broadband Router

UK ISP Zen Internet has surveyed more than 500 of their residential customers to discover how they rated the new ZyXEL VMG1312 router, which comes standard with Zen’s broadband services. Overall 70% rated the quality of the router as “good or excellent“, but WiFi performance could be better.

The router itself supports both ADSL2+ and VDSL2 (FTTC) broadband technologies, as well as offering 1 x USB 2.0 port, 4 x “Fast Ethernet Ports” (we suspect only 100Mbps LAN), 2.4GHz based 802.11n spec WiFi for up to 300Mbps (2 x internal antennas), max power consumption of 10.4 Watts and IPv6 support. Suffice to say that the specs are a little on the mediocre side.

Never the less 69% of Zen’s customers also rated it as easy or very easy to set up and “more than half” said they were happy or very happy with the wifi performance, which admittedly still means that quite a few weren’t pleased. Indeed some of Zen’s customers “did tell us [they] had some issues with wifi performance“, which isn’t surprising given the lack of 5GHz and 802.11ac support, but all credit to Zen for being open and honest.

Zen has promised to use the feedback to help improve their service.