Home
 » ISP News » 
Sponsored Links

Oops – BT Overcharge Capped Broadband Customers for Data Usage

Wednesday, Aug 24th, 2016 (8:18 am) - Score 1,297

UK ISP BT has apologised after some of their fixed line Home Broadband customers, specifically those with one of the providers capped usage allowance packages (e.g. 12GB, 25GB and 45GB), were “accidentally charged … too much” for usage between 22nd and 30th June 2016.

A spokesperson for BT informed MSE that only a “small number” of their subscribers (this could still mean quite a lot given than BT is home to 9,117,000 broadband customers) had been affected by the “glitch in our systems“, which meant that some were being overcharged by “a few pounds too much.

Advertisement

BT’s excess use charge is £1.80 per GigaByte (GB) consumed beyond the monthly allowance / cap.

A BT Spokesperson said:

“BT is writing to a small number of broadband customers to apologise for a mistake which meant they were wrongly charged for going over their usage limit in June. All of these customers will be refunded for the amount we overcharged without them having to do anything.”

Separately ISPreview.co.uk understands that some of BT’s “unlimited” broadband subscribers also claim to have found an odd excess data usage charge on their bills during the same month, which suggests that the issue may not have been confined to those with capped allowances. Subscribers should check their bills.

In fairness BT is by no means the first ISP to overcharge for data usage on capped packages and nearly all of the major ISPs, as well as plenty of smaller providers, have made similar errors in the past. A fair few years ago such complaints were much more common, but the widespread adoption of “unlimited” plans has largely removed the issue.

Tags:
Mark-Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and .
Search ISP News
Search ISP Listings
Search ISP Reviews

Comments are closed

Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
100Mbps
Gift: First 3 Months Free
Sky UK ISP Logo
Sky £22.00 - 26.00
100Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £23.99
132Mbps
Gift: None
NOW UK ISP Logo
NOW £25.00
100Mbps
Gift: None
Large Availability | View All
Cheap Unlimited Mobile SIMs
Talkmobile UK ISP Logo
Talkmobile £11.95
Contract: 12 Months
Data: 120GB
iD Mobile UK ISP Logo
iD Mobile £16.00
Contract: 24 Months
Data: Unlimited
Smarty UK ISP Logo
Smarty £18.00
Contract: 1 Month
Data: Unlimited
ASDA Mobile UK ISP Logo
ASDA Mobile £19.00
Contract: 24 Months
Data: Unlimited
Three UK ISP Logo
Three £20.00
Contract: 24 Months
Data: Unlimited
Cheapest ISPs for 100Mbps+
Community Fibre UK ISP Logo
100Mbps
Gift: First 3 Months Free
Gigaclear UK ISP Logo
Gigaclear £19.00
300Mbps
Gift: None
Sky UK ISP Logo
Sky £22.00 - 26.00
100Mbps
Gift: None
toob UK ISP Logo
toob £22.00
150Mbps
Gift: None
Beebu UK ISP Logo
Beebu £23.00
100 - 160Mbps
Gift: None
Large Availability | View All
Promotion
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact
Mastodon