Home
 » ISP News » 
Sponsored Links

EE Hit UK Mobile and Roaming Customers with Out of Bundle Price Hike

Wednesday, Aug 24th, 2016 (7:43 am) - Score 893

Last week (17th August) EE began informing their mobile customers via a text message that, for the first time in several years, they were about to significantly hike their standard out-of-bundle charges and this will be introduced from 28th September 2016.

Out-of-bundle charges typically relate to the cost of using services beyond what your existing allowance(s) include (e.g. sending a MMS picture message), but since the bulk of EE’s subscribers take a tariff with “unlimited” texts and calls then this isn’t likely to cause too much pain for domestic consumers.

However some subscribers, especially those that roam outside of the UK (EE has also needed to adjust for the significant exchange rate fluctuations caused by Brexit), do sometimes have to pay excess charges and as such today’s news will make for grim reading. Mind you EE are by no means alone in doing this, Vodafone and others have introduced similar changes (here).

EE Statement

“We try to keep price changes to a minimum and have not changed the prices for using out of allowance UK minutes, picture messages, international minutes and texts since October 2012. We are committed to providing you with the best experience and to do this, we’re investing £1.5million in our network every day so that we can give you the very best 4GEE speeds in more places across the UK. We’re also ensuring we now answer all calls from our pay monthly customers in our UK and Ireland call centres.”

The fee for paying your bill late is also increasing from £5.00 to £7.20.

Standard UK Charges

Services Outside Your Price Plan Current Rate New Rate
Calls to mobiles, landlines and voicemail 40p per min 50p per min
Access charges for calling numbers starting with 08/09/118 44p per min 50p per min
Picture messages (UK + roaming) 40p per message 50p per message

International Charges

Services Outside Your Price Plan Current Rate New Rate
Outgoing calls from the UK to Zone 3- Canada, US, Virgin Islands £1 per min £1.60 per min
Outgoing calls from the UK to Zone 4 – Australia, New Zealand £1 per min £1.60 per min
Outgoing calls from the UK to Zone 5 – rest of the world £1 per min £1.60 per min
Outgoing SMS to international destinations from the UK – EU, Ireland, Channel Islands, Canada, US, Virgin Islands, Australia, New Zealand and rest of the world 25p per message 35p per message
Tags:
Mark-Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
Search ISP News
Search ISP Listings
Search ISP Reviews

Comments are closed

Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
132Mbps
Gift: None
Sky Broadband UK ISP Logo
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
100Mbps
Gift: None
Large Availability | View All
New Forum Topics
By: The Wee Bear
By: Dazzabird77
By: The Wee Bear
By: nimdy
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £19.99
150Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All
The Top 15 Category Tags
  1. FTTP (5595)
  2. BT (3537)
  3. Politics (2559)
  4. Openreach (2316)
  5. Business (2290)
  6. Building Digital UK (2256)
  7. FTTC (2050)
  8. Mobile Broadband (1998)
  9. Statistics (1804)
  10. 4G (1686)
  11. Virgin Media (1644)
  12. Ofcom Regulation (1477)
  13. Fibre Optic (1410)
  14. Wireless Internet (1403)
  15. FTTH (1382)
Promotion
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact
Mastodon