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EE Hit UK Mobile and Roaming Customers with Out of Bundle Price Hike

Wednesday, August 24th, 2016 (7:43 am) - Score 893

Last week (17th August) EE began informing their mobile customers via a text message that, for the first time in several years, they were about to significantly hike their standard out-of-bundle charges and this will be introduced from 28th September 2016.

Out-of-bundle charges typically relate to the cost of using services beyond what your existing allowance(s) include (e.g. sending a MMS picture message), but since the bulk of EE’s subscribers take a tariff with “unlimited” texts and calls then this isn’t likely to cause too much pain for domestic consumers.

However some subscribers, especially those that roam outside of the UK (EE has also needed to adjust for the significant exchange rate fluctuations caused by Brexit), do sometimes have to pay excess charges and as such today’s news will make for grim reading. Mind you EE are by no means alone in doing this, Vodafone and others have introduced similar changes (here).

EE Statement

“We try to keep price changes to a minimum and have not changed the prices for using out of allowance UK minutes, picture messages, international minutes and texts since October 2012. We are committed to providing you with the best experience and to do this, we’re investing £1.5million in our network every day so that we can give you the very best 4GEE speeds in more places across the UK. We’re also ensuring we now answer all calls from our pay monthly customers in our UK and Ireland call centres.”

The fee for paying your bill late is also increasing from £5.00 to £7.20.

Standard UK Charges

Services Outside Your Price Plan Current Rate New Rate
Calls to mobiles, landlines and voicemail 40p per min 50p per min
Access charges for calling numbers starting with 08/09/118 44p per min 50p per min
Picture messages (UK + roaming) 40p per message 50p per message

International Charges

Services Outside Your Price Plan Current Rate New Rate
Outgoing calls from the UK to Zone 3- Canada, US, Virgin Islands £1 per min £1.60 per min
Outgoing calls from the UK to Zone 4 – Australia, New Zealand £1 per min £1.60 per min
Outgoing calls from the UK to Zone 5 – rest of the world £1 per min £1.60 per min
Outgoing SMS to international destinations from the UK – EU, Ireland, Channel Islands, Canada, US, Virgin Islands, Australia, New Zealand and rest of the world 25p per message 35p per message

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
4 Responses
  1. Adam says:

    Can these be rejected under the new Ofcom rules of 30 days, and you can get out of your contract early without penalty?

    1. Mark Jackson says:

      No because they’re not an included part of the package (excess charges are more like add-ons, which you can choose to avoid by staying within your allowance), unless of course you can prove that the change has caused a material detriment to yourself (difficult).

      However you could try to negotiate a lower contract price with EE to compensate, which may or may not work.

  2. Jazzy says:

    I got the text earlier, it’s quite a bloody hike too. I am on the old roaming plan that covers many more countries than europe so I won’t get hit by any, plus unlimited texts and calls but blimey, they’re inflation busting

  3. adslmax Real says:

    U can get out of contract because of out of plan price increase!

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