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Articles for Category Tag - BT

Fancy an AI receptionist? BT Business will sell your company one

1st October, 2026 (1 Comment)

Communications and broadband provider BT Business has today announced the launch of their new AI Receptionist tool, which as the name suggests is a new service that is designed to help small and medium-sized UK businesses to manage customer calls around the clock.

Broadband ISP BT set to relaunch UK pay TV service on 15th October

1st October, 2026 (3 Comments)

In a slightly confusing announcement, telecoms giant BT (EE) has today announced that their pay TV product, BTTV, will be “available from 15 October [2026]” as part of a new-ish bundle that “[brings] together TV, streaming services and premium content in one place, powered by BT’s award-winning broadband“. Except BT has had a bundled TV service for years.

TalkTalk bidder asks Openreach to waive UK wholesale broadband charges

1st October, 2026 (29 Comments)

The lead bidder, Epiris, for part of the debt-ridden TalkTalk Group, which is now in the final stage of its turbulent efforts to dispose of both their consumer broadband ISP business and the PXC (PlatformX Communications) wholesale business, has reportedly asked network supplier Openreach (BT) to waive several months of payments to support a rescue deal.

Analogue uk phone handset on red background

Openreach extend discounts to help migrate legacy UK phone and broadband lines

29th September, 2026 (13 Comments)

Network operator Openreach has today announced that they’ve extended a number of special discounts to help support ISPs as they migrate customers off the old Public Switched Telephone Network (PSTN). The previous offers were due to end on 31st October 2026 and will now run all the way until the final switch-off date on 31st January 2027.

Govt boosts Openreach’s UK Project Gigabit broadband framework to £2.346bn

28th September, 2026 (8 Comments)

The UK Government are proposing to significantly increase the value of the Single Supplier Framework agreement that they awarded to Openreach (BT) in 2024 under their £5bn Project Gigabit broadband roll-out scheme. The deal was originally valued at “up to” £800m, before later rising to £1.2bn and it may now jump by “up to £1.146bn” to total £2.346bn.

Openreach confirm post-January 2027 measures for UK analogue phone switch-off UPDATE2

24th September, 2026 (14 Comments)

Network access provider Openreach (BT) has today outlined the next stage of their closure preparation for the old Public Switched Telephone Network (PSTN), which helps to confirm the plan and service pricing that will occur for consumers that fail to migrate to a modern IP-based digital line alternative by the early 2027 closure deadline.

concept of wireless radio Internet. 5G mobile technologies by 123rf

nPerf study names EE best for 4G and 5G mobile coverage in the UK

24th September, 2026 (9 Comments)

France-based benchmarking firm nPerf has today published the results from a new study they conducted into 4G and 5G mobile (mobile broadband) coverage across the United Kingdom, which found that EE delivered the best reach for both network technologies. The results took account of both population and geographic network coverage.

Vodafone UK partners under pressure from Oct 2026 withdrawal of legacy copper services

24th September, 2026 (5 Comments)

The wider industry is currently heavily focused on Openreach and BT’s looming end date for the old analogue phone and legacy broadband network (PSTN/WLR), which is due to be switched-off on 31st January 2027. But wholesale provider Vodafone (VodafoneThree) has set a more ambitious target of 1st October 2026 and it’s putting pressure on some of their ISP partners.

Openreach list UK cities with most analogue phone lines yet to make digital switch

17th September, 2026 (11 Comments)

Six months now remain until the old analogue phone network (PSTN/WLR) is switched off in favour of modern IP-based digital alternatives. In order to help highlight the urgency of this, Openreach have published a league table showing how many lines have yet to make the switch across the UK’s ten largest cities. London naturally has the largest pool of laggards at 235,934 lines.

Email users of broadband ISP BT suffer barrage of password reset messages UPDATE

16th September, 2026 (7 Comments)

Some customers of BT’s UK broadband packages, specifically those that also make use of their included Email platform, have recently begun complaining about receiving hundreds of unsolicited password reset messages (sometimes as many as 1,000 TXTs) – each containing a onetime four digit PIN code to verify their BTInternet mail account.

BT reveal 95 percent of UK customers have switched to digital voice as new trial expands

16th September, 2026 (13 Comments)

Broadband and phone provider BT (EE) has revealed that over 95% of their landline phone users have now successfully switched from legacy analogue phones to its IP-based Digital Voice service. But with the deadline approaching, the ISP is now expanding a trial that temporarily paused broadband for a small group of unresponsive customers, while keeping landlines running.

Openreach AI tools prevent 3,000 UK full fibre broadband cancellations a month

15th September, 2026 (15 Comments)

Network access provider Openreach (BT) has today revealed that their recent adoption of two new and complementary AI (Artificial Intelligence) tools, which provide customers with clearer updates and immediate answers, are now helping to prevent more than 3,000 Full Fibre (FTTP) broadband cancellations every month.

Ofcom secure BT changes to protect vulnerable UK users during digital phone switch

14th September, 2026 (11 Comments)

The UK telecoms regulator, Ofcom, has closed a compliance remediation process it had for broadband and phone provider BT, which reflected some weaknesses that the regulator found in the provider’s handling of vulnerable customers during the switch from analogue to digital (IP-based) phone services. Changes have now been made to fix this.

Cellnex-UK-Small-Cells-in-Bristol-for-O2-PR-021224

SCF publish guide to help UK local authorities understand mobile small cells

9th September, 2026 (1 Comment)

The Small Cell Forum (SCF), which is a trade organisation that works to help accelerate the roll-out of related mobile networks, has today published the first part of a new guide to help UK Local Authorities understand how small cells can support better mobile connectivity in their towns and cities.

Ofcom Change Openreach’s UK Full Fibre Threshold for Copper Retirement UPDATE

9th September, 2026 (22 Comments)

The UK telecoms regulator, Ofcom, has today decided to change the threshold at which Openreach (BT) can begin to alter the wholesale prices of copper connections once full fibre (FTTP) broadband lines have become available. In short, the operator will now reach this stage in exchange areas where ultrafast broadband (300Mbps+) is available to 90% of premises, rather than 100%.

Cityfibre FTTP Splicing Close Up Picture 2022

Norfolk County Council Issues Update After CityFibre Scale-Back Fibre Broadband Build

3rd September, 2026 (7 Comments)

The Norfolk County Council (NCC) in England has published a new document, which reveals the future plan for gigabit broadband deployments after CityFibre scaled-back their contracted roll-out of full fibre infrastructure under the UK government’s Project Gigabit scheme in May 2026. As expected, Openreach (BT) look set to pick up the slack.

Broadband ISPs EE and BT Revamp UK Pay TV Packages and Pricing UPDATE

3rd September, 2026 (7 Comments)

Internet, mobile and phone providers BT and EE will today refresh their range of pay TV (IPTV) and broadband bundles, which will see various TV plans renamed and features changed. For example, the current ‘Entertainment’ package will become ‘Entertainment Plus’ and there will be a new ‘Entertainment’ plan in its place, which excludes some key content.