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Articles for Category Tag - BT

 
consumer satisfaction broadband rating

18th May, 2022 (0 Comments)

Ofcom has published their 2022 survey of UK broadband ISP and mobile service quality, call waiting times, complaints and install times among the largest providers. For example, Vodafone attracted the lowest satisfaction for broadband (77%), while BT secured the highest (88%). But overall, service quality has improved since COVID-19.

10Mbps UK Broadband USO

17th May, 2022 (16 Comments)

UK ISP BT has today issued their latest biannual study into the progress they’ve made toward delivering the 10Mbps Universal Service Obligation (USO) for broadband, which reveals that they’ve so far built a USO connection to over 4,600 premises, with more than 2,300 further builds in progress.

diamond cutter fttp openreach broadband

17th May, 2022 (48 Comments)

In an unexpected move, Openreach (BT) has today added 56 new locations (towns and villages) to their £15bn rollout for a new gigabit-capable Fibre-to-the-Premises (FTTP) broadband ISP network. The operator’s full fibre network has now covered 7.2 million UK premises (inc. 2.3m in the hardest to reach “final third” of the country).

16th May, 2022 (12 Comments)

Network access provider Openreach (BT) has named Luke Picken as the winner of its ‘Engineer of the Year 2022’ award. Luke is said to have worked around the clock across South West Scotland to keep people connected to their broadband ISP and phone connections in the wake of Storm Arwen during late November 2021.

bt sport 2020

13th May, 2022 (6 Comments)

Broadband ISP BT has informed us that their BTSport TV streaming service is making the 2022 UEFA Champions League, UEFA Europa League and UEFA Europa Conference League finals available for everyone in the UK to watch – for free – whether on TV, online (BTS YouTube Channel) or on mobile.

BT Tower 2021

12th May, 2022 (18 Comments)

The BT Group has published their Q4 2021/22 results to March 2022, which saw the coverage of Openreach’s gigabit Fibre-to-the-Premises (FTTP) broadband ISP network grow by a record 752,000 premises in the quarter (up from +662K last quarter) to total 7.2 million. The operator also signed an FTTP co-provisioning deal with Sky Broadband.

speed_slow_download_2020_uk_broadband

11th May, 2022 (14 Comments)

Ofcom has proposed to tweak their 2019 voluntary Code of Practice for Broadband ISP Speeds, which will extend the current ‘Right to Exit‘ (i.e. when an ISP fails to correct a problem with broadband speeds) to the latest definition of service bundles. It will also require FTTP and cable ISPs to provide details on observed line speeds.

ee_5g_balloon

10th May, 2022 (13 Comments)

EE (BT) today claims to have become the first mobile operator to have expanded its ultrafast 5G (mobile broadband) network to cover more than 50% of the UK’s population, which it added had been achieved “five years ahead of government’s ambition” – despite the challenge of needing to replace Huawei as a key supplier.

Mobile UK Local Authority Digital Champions

10th May, 2022 (2 Comments)

The Mobile UK trade body, which represents operators including Three UK, EE (BT), O2 (VMO2) and Vodafone, has today published a new report that calls on the Government to put funding behind the establishment of Digital Champions at local authority level to help coordinate the mobile and broadband infrastructure rollout.

Censorship Blocked Website Message by UK ISP

9th May, 2022 (15 Comments)

In a sign of things to come, it’s interesting to note that the recent free trade agreement between Australia and the United Kingdom included measures that require both sides to provide injunctive relief for website blocking by broadband ISPs – targeted at sites that are found to be facilitating internet copyright infringement (piracy).

telephone blue background

6th May, 2022 (4 Comments)

The Collective Action on Land Lines (CALL) has announced that the Court of Appeal (CoA) have dismissed BT’s appeal against an earlier ruling by the Competition Appeals Tribunal (CAT), which last year rejected the ISP’s attempt to stop a £600m class action claim related to the alleged overcharging of 2.3 million landline-only phone customers.

contract notification letter example

6th May, 2022 (9 Comments)

Ofcom has today posted some additional analysis on the impact of their End-of-Contract Notifications (ECN) system, which reveals that customer re-contracting on major broadband ISPs has increased as a result of its introduction – varying from a rise of 13% on Plusnet to just 3% on TalkTalk.

bt smart hub 2 router front

6th May, 2022 (16 Comments)

UK ISP BT has today enhanced their top two fastest Fibre-to-the-Premises (FTTP) based home broadband packages – 500Mbps and 900Mbps – by adding a “free” Xbox Game Pass Ultimate – running for 6 months on 500Mbps and 12 months on 900Mbps (costing £10 per month thereafter).

virgin_media_gig1fibre_broadband

4th May, 2022 (12 Comments)

The Advertising Standards Authority (ASA) has responded to a BT complaint by banning a UK website and TV advert for Virgin Media’s Gig1 Fibre broadband package, which saw the operator promote itself as the “UK’s fastest major broadband provider“, after they failed to include sufficient information to verify their comparisons.

rj11_and_rj45_twisted_pair_telephone_cable

28th April, 2022 (34 Comments)

New research from the University of Cambridge – supported by BT and Huawei – has attempted to identify the theoretical limits of Openreach’s standard UK copper broadband lines (unshielded twisted copper pairs), while harnessing up to 12GHz of spectrum. The result is faster speeds are possible, but full fibre is still the future.

bt ee shop front

27th April, 2022 (39 Comments)

Telecoms giant BT (EE) has today announced another shake-up of its branding, which in simple terms will see EE – over time – become the “flagship brand for our consumer customers” (i.e. converged broadband and mobile plans etc.) and BT become the flagship brand for their Enterprise and Global units.

Consumers-Complaints-for-Ofcom-UK-via-Smartphone

27th April, 2022 (8 Comments)

Ofcom’s latest Q4 2021 (calendar) study of UK consumer complaints has named Shell Energy as attracting the most gripes for fixed broadband services, while TalkTalk did the same for landline phone and Virgin Mobile took flak for Pay Monthly mobile services. Finally, Virgin Media (VMO2) were on the naughty step for Pay TV.

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