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Vodafone to Improve UK Customer Service with 2,100 New Jobs

Monday, March 13th, 2017 (7:24 am) - Score 702

Telecoms operator Vodafone has announced that over the next 24 months they will create 2,100 new customer service roles across the Midlands, North of England, Scotland and Wales, which forms part of their three-year £2 billion investment programme in the UK.

Apparently this announcement includes around 800 new jobs at the company’s existing customer services centre in Manchester, as well as almost 150 new jobs at its existing contact centre in Newark, more than 150 new jobs at its Stoke contact centre and around 100 new roles at their Glasgow centre.

In addition, Vodafone UK’s third-party customer service partners will create almost 600 new roles in Newcastle, as well as nearly 200 in the West of Scotland and 100 in Cardiff.

Nick Jeffery, Vodafone UK CEO, said:

“These new, skilled roles will make a real difference to our customers and a real difference to the communities that are the focus of our customer services investment. Our ambition is to give our customers the best experience possible, providing an outstanding level of service and support as we continue to invest in building the biggest and best network in Britain.”

Karen Bradley MP, Secretary of State for Culture (DCMS), said:

“Vodafone is one of our country’s great international success stories and it’s fantastic this global organisation is demonstrating its confidence in the UK by creating new jobs across the north, in the midlands, in Scotland and in Wales.”

End.

Leave a Comment
2 Responses
  1. Avatar Chris says:

    Well, they certainly need to improve customer service. Vfe is one of the worst companies I have had to deal with along with BT. I have another 11 months of contract with Vfe but plan to change. Only Vfe have coverage where I live but I am due to get decent internet soon so there are other options. Now EE are part of the BT gang I wonder if their customer service has totally collapsed?

    I am dealing with LG customer support at the moment and they are brilliant on the phone. Shame that my phone is there for the 3rd time to be repaired – hope they manage to fix it this time…

    C.

  2. Avatar paul says:

    With VOD it really depends who you are connected to with CS. Some of the reps are absolutely fantastic but many only have a vague grasp of English, which is utterly infuriating. For me, the performance of the VOD network in areas where I live and work outweighs the completely abysmal performance of their customer service teams.

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