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AAISP Consults on Future Home Broadband Package and Pricing Changes

Thursday, August 31st, 2017 (8:06 am) - Score 1,155
andrews and arnold isp logo aaisp 2015

The boss of UK ISP Andrews & Arnold (AAISP), Adrian Kennard, has taken the unusual but welcome step of asking subscribers to give their thoughts on how the provider should enhance or change their future broadband and line rental tariffs, which are currently being reviewed.

The provider has a long history of enhancing their packages, usually on an annual basis and often without increasing the underlying cost. For example, last year saw their entry-level Home:1 broadband tariffs (FTTC and ADSL2+) benefit from a usage allowance boost from 100GB to 150GB (originally this same tier only came with 50GB).

Adrian has already stated that their entry-level tier is “likely to increase to 200GB” this year and other packages may thus benefit from a similar +50GB boost. However the provider also appears keen to consult subscribers on how they think related packages should change, particularly in the areas of usage allowances, contract terms and setup / install fees.

Adrian Kennard said:

“Another big issue we have is the cost of installation and minimum terms. Some of the carriers are a problem in this area, and mean that we end up paying a lot when people leave – more than if they stayed to the end of the term even!

I am really hoping we can make them see sense, but if we have some choices when ordering that may allow us to offer services without the minimum terms we have now.

We made a choice when we launched Home::1 to make it 6 month min term, but the VDSL on terabyte usage is 12 months. Some of that was a gamble, i.e. we would lose on some lines if people left at 6 months.

I am sure we can make it all 6 months soon, but I wonder if we should offer a choice. Pay for install and no minimum term, or have free or cheap install and have a 6 month minimum term?

What to people think? Which do you prefer and would a choice make sense or just be confusing?

Should we do something with the router included in some really cheap package with a min term?”

At present AAISP hasn’t specified a particular method for people to submit their feedback, although existing customers will no doubt be aware of the ISP’s current communication channels and it’s also possible to submit a comment via Adrian’s personal blog on the subject (here); the latter method is probably best.

AAISP, which tends to be a bit more business orientated, certainly isn’t the cheapest provider on the block but they do have a very strong reputation for service quality and customer support. We almost never see ISPs asking their customers for feedback to help design future packages, which is yet another big point in their favour.

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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10 Responses
  1. Avatar baby_frogmella

    They should move into the 21st century and start offering services with truly unlimited usage. Other quality ISPs (of a similar size to AAISP) such as Xilo, Zen, IDNet, Pulse8 et al all offer products with unlimited use without eye watering prices so no idea why AAISP can’t do the same.

    • Avatar wireless pacman

      Presumably because they do not see why (very) light users should subsidise bandwidth hogs. Also the heaviest of those hogs will actually tend to be loss making so why have them as customers anyway?

    • Avatar baby_frogmella

      But as I said, if other quality ISPs (of a similar size to AAISP) have moved with the times and are offering truly unlimited packages without going bust, why can’t AAISP?

      Its all about giving potential customers CHOICE, not everybody can live off 200GB allowance per month and equally not everyone needs/uses 2TB a month.

      I’m not suggesting that AAISP price a truly unlimited xDSL service at £19.99 per month, far from it, perhaps £100 pm would sound reasonable (at that price it should keep the freeloaders away) but they should at least consider it, perhaps offer it as a trial product to their existing customers to see the take-up.

    • Avatar CarlT

      It’s their call. They choose not to offer a an unlimited service and that’s about all.

      No-one’s obliged to purchase what they offer. They aren’t obliged to offer anything.

    • Avatar stickybit

      @baby_frogmella

      The reason aaisp don’t offer unlimited packages is because they endeavour to never be the bottleneck in their customer’s connection. Given their current infrastructure and peering relationships, they clearly find that having packages that discourage the type of user who spends all day, every day, downloading everything in sight is the best way to facilitate this.

      As for giving customers choice, I’m sure you’ve noticed that there are scores of ISPs out there with every imaginable package on offer. AAISP are giving an option to those who would rather trade “all you can eat” for service reliability, connection quality, support, and other advantages (see the many enthusiastic customer reviews on this site and elsewhere for what customers appreciate about this ISP). To this extent, they are contributing to the choice in the market place for consumers.

      Their MD, Adrian Kennard, has pointed out that their 1TB offering was originally introduced as an attempt to banish ‘quota concern’ (my phrase, not his) for users with reasonably heavy but not extraordinary needs. The continually increasing data demands of both download-heavy services (e.g. games consoles with their updates) and streaming services have arguably already rendered 1TB a less reassuring limit than it was even a year ago. I wouldn’t be surprised if this particular quota is reviewed as part of the tariff overhaul currently being undertaken at the ISP. (Disclosure: I’m a happy aaisp customer)

  2. Avatar adslmax Real

    AAISP are the most expensive isp with no truly unlimited. Still the same as 20th century. They should scrap any usage allowance now.

  3. Avatar John Lawton

    Baby, but you are getting a CHOICE and AAISP are consulting on customer’s views, which is more CHOICE. You are of course free to CHOOSE other providers who might offer inferior peak time bandwidth and/or customer service.

  4. Avatar Ix

    If AAISP offered a 1 month or even a 3 month contract term on FTTC with the option of paying whatever setup charge they have to pay Openreach then I’d most likely move to them after my contract has concluded with my current ISP. I wouldn’t go for ‘home’ however since it doesn’t offer multiple static IPv4 addresses, I’d want ‘small business’.

  5. Avatar dragoneast

    On emotional grounds (my choice) I’d love to move to AAISP and nearly did, since I agree with almost their whole philosophy, and don’t consume data just for the sake of it. Trouble is (and was) I’m with IDNet and really, as their boss gently pointed out when he rang to find out why I was leaving, haven’t any rational reason for leaving them. A nice dilemma to have, I suppose.

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