Full Fibre ISP Seethelight Tweaks UK Broadband and Phone Prices

Customers of fibre optic ISP Seethelight, which offers an ultrafast 300Mbps capable Fibre-to-the-Home (FTTH/P) broadband service to UK new build homes covered by the Independent Fibre Networks Limited (BUUK / GTC) platform, plan to both raise and lower some of their prices on 15th February 2018.

As a result of this change subscribers on Seethelight’s 60Mbps tier can expect to see a monthly price increase of +£1.75 and call charges will also be going up. On the other hand those who take out one of the 120Mbps or 300Mbps packages will benefit from a monthly reduction of -£3.

In a statement the ISP said, “In order to keep bringing you excellent levels of customer service and reliable ultrafast broadband, we do have to review our prices from time to time. At seethelight we appreciate a price review can be unwelcome news and while some of our prices are increasing, we have been able to reduce the price of our higher speed services, making them even better value for money.”

Changes to services

• 60Mbps broadband only – increased by £1.75 to £29.75
• 60Mbps broadband and voice – increased by £1.75 to £31.50
• 120Mbps broadband only – decreased by £3 to £38
• 120Mbps broadband and voice – decreased by £3 to £39.75
• 300Mbps broadband only – decreased by £3 to £57
• 300Mbps broadband and voice – decreased by £3 to £58.75
• Voice Anytime – increased by 50p to £6.50

Changes to call charges

• Call connection fees – increased by 3p to 18p per call
• UK landlines (7am – 7pm Mon – Fri) – increased by 1.5p to 9p per minute
• Mobile calls – increased by 1.5p to 13p per minute
• Access charges – increased by 1.5p to 9p per minute

On top of that the ISP has announced that they also intend to sign-up to Ofcom’s forthcoming system for Automatic Compensation, which compensates customers for lengthy service outages, delayed installs and missed engineer appointments (this is due to be implemented from 2019 onwards).

Customers who are unhappy with these price changes have been told that they “can change or cancel your package at any time before 31st March 2018 without paying any early cancellation charges“.

We should point out that other ISPs on the IFNL network, such as VFast, Direct Save Telecom, Love Your Broadband and Pure Broadband, may also be planning to introduce price changes of their own.