EE UK Finally Make Pay TV with 1.6Gbps Broadband Easier to Take Online
Good news. After years of waiting, broadband and mobile provider EE (BT) has finally made it easier for online customers on their top fastest 1.Gbps speed full fibre package, which is supplied via Openreach’s national Fibre-to-the-Premises (FTTP) network, to bundle it with the provider’s Pay TV products.
Just to recap. Back in October 2023 EE became the first UK ISP to launch (here) a package based off Openreach’s 1.8Gbps FTTP broadband tier (1.6Gbps is the advertised average). But the introduction initially came with some caveats, one of which was the annoying fact that the retail provider couldn’t bundle their pay TV product with the 1.6Gbps package (here).
Quite why this was proving to be such a problem has long remained unclear, although things began to change last year after EE started to make pay TV available with a 1.6Gbps broadband plan, albeit only if you contacted one of their call centres directly.
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The more recent change, as spotted by several of EE’s customers (credits to Kenneth and Chris), is that the option to add the pay TV service to this plan has now become available via the provider’s App (online). In short, EE has recently been extending availability across additional customer journeys as part of ongoing updates.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Have they figured out how to move customers between speeds yet – that was another irritation. Especially if you’re trying to upgrade to 1.6! I assume they’ll have to sort it out in time for XGS launch.
Currently have to cease the old account and have sales do it as a new account.
Still no wholesale profile to upgrade existing customers too
I have Ordered both TV and 1.6G Broadband
via a Phone Call
because I could not do it Online
I had to switch to EE
because Virgin no longer do a Landline
and my mother needs the Landline
Virgin Media do a landline service via VOIP. There are RJ11 sockets for this on their superhubs and they supply a RJ11 to BT Jack adapter. This is the same for FTTP and coax connections
Tried to order TV via call and they couldn’t do it.
Had enough of the 4k bug on sky stream.
What did you do and what number etc did you call? (if you can see this comment)
I was upgraded to their 2G Service
via Full Fibre
because I was a long time Customer
even though the Engineer
put a Telephone Dongle on the Router
there is no Dial Tone
I have Phoned Customer Services
and they have confirmed
that I can get only Broadband and TV
at my address
On the Digital Spy Forum
it has been mentioned
that Virgin no longer provides a Telephone Service
I no longer have their HFC service
which has the Telephone Service
and a Dial Tone
Come 2028 Virgin’s HFC Service
will be discontinued
and they will become Nextfibre
This article is about Openreach, not Virgin.
Hi @Big Dave, if OP is in xgs-pon area they are correct, there’s no LL on VM’s xgs-pon based service, one can only get it on HFC and FTTP/RFoG.
Third-party VoIP services are available, though.
BT customers can now “regrade” to EEs 1.6 from 900 or below speeds.