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KCOM Launch 900Mbps Broadband, Lower Prices and Unlimited Data

Friday, November 30th, 2018 (7:58 am) - Score 8,163
kcom engineer hull indoor

The incumbent ISP for Hull (East Riding of Yorkshire), KCOM, has moved to address consumer concerns by refreshing their fibre optic (FTTP/C) “Lightstream” broadband packages to offer more unlimited data options (as opposed to old fashioned capped allowances), cheaper prices and a new 900Mbps tier.

Consumers in Hull frequently complain about the operator’s dominant position in the local market, which is one of the reasons why in the past they’ve been able to get away with setting higher prices and often use more restrictive data caps than others in the wider UK market.

On the flip side, if they didn’t have that dominant position then they probably wouldn’t be investing £85m to ensure that their new Gigabit capable Fibre-to-the-Premises (FTTP) broadband lines are able to cover 96% of their addressable network area – 200,000+ premises – by March 2019; the remaining 4% will gain 75Mbps capable Fibre-to-the-Cabinet (VDSL2).

Nevertheless the company’s Managing Director, Sean Royce, last month acknowledged the concerns and hinted that the operator was “looking at lowering prices … I do recognise we do need to constantly review the price points and the products we provide and we will do that. I think there are some more unlimited packages we can do” (here).

The good news is that KCOM has now introduced a bunch of changes, which aim to address the aforementioned concerns.

KCOM’s Key Changes
* A new entry level Lightstream package costing just £25
* An unlimited data option with all Lightstream packages
* 12-month contracts – shorter than other providers
* A standard, single connection fee of £25
* A new “Gigafast” service offering download speeds of 900Mbps
* Flexible “bolt-on” local, national, international and mobile call packages that offer customers more value

Prices have now been reduced across a bunch of packages. For example, the 30Mbps unlimited Lightstream package has gone from £55 to £40 per month, while the 200Mbps unlimited data package has gone from £58 to £46 a month and even their 400Mbps unlimited data package has dropped from £60 to £50 per month etc.

Sean Royce, MD of KCOM, said:

“When we held our first Facebook Live event in October it was obvious people are passionate about KCOM and the role it plays here in Hull and East Yorkshire. But it was also clear our customers wanted us to change aspects of what we do.

The changes we’ve made to our services are part of that listening process and will hopefully make our customers proud of the broadband service this region enjoys. Full fibre Lightstream is already the Ferrari of the broadband world – now we’re putting that Ferrari within everyone’s reach.”

The new prices make KCOM look much more competitive with the wider market than they did before, albeit still some distance off the cheapest FTTC packages on Openreach’s national network. However, as highlighted earlier in this article, that’s not necessarily a bad thing since you’ll be getting a strong “full fibre” FTTP service.

Meanwhile we note that it’s still possible to get a capped data allowance if you want, albeit at lower prices, which may be useful for those who only make very casual use of their internet connection. KCOM are also in the process of testing a new broadband router and this should follow shortly, although we’re still trying to discover precisely what kit is in the trial.

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he is also the founder of ISPreview since 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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18 Responses
  1. Robert Morgan & Valerie Anne MClaren

    Can you please send me a brochure for the superfast multi room broadband

  2. Simon

    It’s nice to see not only a company doing what BT should be doing, but doing it better. Even if it is a smaller area than BT monopolise

    • Meadmodj

      To do the same OR would need at least £13.5Bn investment commitment. Even though the Kcom progress has been impressive OR have been running at 10k FTTP per week and are ramping up towards 20k per week which will deliver over 1m homes per year. That is 5 Kcoms per year. If BT can release more money after their G.fast tactical diversion then I am sure they will.
      Unfortunately earlier BT decisions and Ofcom behaviour means they have started far too late so we will all have to be patient.
      There are other suppliers of course and we will see how they get on.

  3. matthew

    To be honest £40 for 30Mbps unlimited isn’t that bad not competitively competitive but not awful either.

    • Simon

      It’s neither – when you consider they are the only provider in the area. They clearly seem to want to provide and not rip people off – after al if they did where would people go?

    • Matthew

      True in one way they are lucky vast majority of there customers will never have to worry about if they will get decent internet speeds. Maybe one day even the 4% of FTTC will be FTTP.

  4. Martin

    If you compare talk talk fttp in York and KC you see what a rip off kc is

    • Meadmodj

      TalkTalk York FTTP is not sustainable at current pricing so prices will rise at some time in the future. Proposed Vodafone/CityFibre prices are more realistic but even these are aggressive.

    • Simon

      Yes but until York Hull is their domain – no one else has access – York has many providers in it. s so your point is?

    • Meadmodj

      Kcom are obligated to provide a wholesale product. It is up to other ISPs whether they wish to use it and Ofcom are responsible to ensure is is reasonable (compare with OR) and accessible. Ofcom are currently taking a light touch on FTTP as they need to encourage investment.

      Kcom use traditional engineering practices and the liabilities that come with them like OR so direct comparison can be used. Both of them are also offering asymmetric so direct comparisons with Altnets is difficult. Pricing will settle over the next few years but much depends on the funding models.

  5. Simon

    It’ll be interesting to see how many of these companies get ‘brought out’, I’m sure some of these companies laying fibre figure at some point, there is an exit for them.

    • Matthew

      Think KCOM would of been brought decades ago if anyone was going to buy them. Gigaclear could perhaps get absorbed. Think most likely at moment to get brought out is CityFibre or Communityfibre

  6. P

    I already have 1000 Mbps broadband download and upload with B4RN

  7. Mike

    Bloody hell they have dropped the price of there most expensive packages but the others are the same or gone up . Piss take

  8. Raz

    Hi I am on there new 900mbs package. I pay £83 a month including unlimited local and national calls. I can’t fault the service and think it’s good value for what I get. In house with multiple 4K streams and gaming it’s great. When you compare it to people paying £80 plus a month for the latest iPhone with 80-100g data. I get unlimited and 50mb upload.

    • CarlT

      50Mb or 500Mb uploads, Raz?

      Going by their other packages it’s 50, which is pathetic for an FTTP service.

  9. Raz

    Hi it’s 50mb upload. It could be better but I am not complaining now. 2 years ago I was as I was only getting a 8mb download and 0.5mb upload from them and paying £45 for that.

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