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Articles for Category Tag - KCOM

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Ofcom Find 532,000 UK Consumers Taking Social Broadband and Mobile Tariffs

26th February, 2026 (12 Comments)

The UK telecoms regulator has today published their annual Pricing Trends Report for 2026, which among other things confirms that the take-up of cheaper social broadband ISP and mobile tariffs for those on state benefits has jumped to 532,000 customers in June 2025 (up from 506,000 last year). But that’s still just 8.6% of eligible households (e.g. those on Universal Credit) and awareness remains low.

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FTTH Council Europe Updates on Copper Switch Off Progress by Country

24th February, 2026 (1 Comment)

The FTTH Council Europe has this afternoon published their latest annual (2026) update on the progress being made across 27 EU member states (inc. the United Kingdom, Norway and Switzerland) in switching off older copper based broadband networks, which forms part of the wider move to adopt gigabit full-fibre (FTTP/H/B) infrastructure.

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EE, TalkTalk and Vodafone Attract Most UK Complaints for Broadband in Q3 2025

19th February, 2026 (1 Comment)

Market regulator Ofcom has this morning published their latest quarterly Q3 2025 study of UK consumer telecoms and TV complaints, which jointly names EE, TalkTalk and Vodafone as attracting the most moans from customers for fixed broadband services, while Sky Mobile took the most flak for Mobile services and EE did the same for Pay TV.

Macquarie Hires Advisors to Prep Hull UK Broadband Operator KCOM for Sale

9th February, 2026 (16 Comments)

A new report claims that Australian investment group Macquarie has hired business advisors at Perella Weinberg Partners (PWP) to prepare KCOM for sale in Q2 2026. The operator is the incumbent broadband and phone provider for Hull, although their Fibre-to-the-Premises (FTTP) network also extends into other parts of East Yorkshire and Lincolnshire.

UK Broadband and Phone Provider KCOM Promotes Richard Schafer to CEO

16th January, 2026 (0 Comments)

Network operator KCOM, which has deployed their Fibre-to-the-Premises (FTTP) broadband network across a big chunk of East Yorkshire and Lincolnshire in England, has today announced that they’ve promoted Richard Schäfer to the position of permanent Chief Executive Office (CEO) to replace Tim Shaw, who stepped down last year (here).

Grain Expand UK Full Fibre Broadband Network into Goole, East Yorkshire

15th January, 2026 (0 Comments)

Carlisle-based alternative broadband ISP Grain, which in 2025 secured a £225m funding boost (here) and has already built their point-to-point full fibre (FTTP) network to cover 270,000 UK premises (aiming for 600,000 in the future), has today continued the drip feed of new network expansion announcements by adding Goole in the East Riding of Yorkshire (England) to their list.

Broadband ISP KCOM Reveals Hull UK’s Internet Traffic Use Over Christmas

8th January, 2026 (4 Comments)

Macquarie-backed telecoms provider KCOM, which have deployed their own full fibre broadband (FTTP) network across 305,000 premises in parts of East Yorkshire (primarily Hull) and Lincolnshire (England), has revealed that customers in the Hull area consumed 2,500,000 GigaBytes (GB) of data traffic on Christmas Day 2025 (500,000GB more than usual) – it’s “busiest day ever for online traffic“.

KCOM’s Broadband Engineers Help Out on BBC DIY SOS TV Show in Beverley

6th January, 2026 (0 Comments)

Engineers from Hull-based broadband ISP KCOM, which have deployed their own full fibre (FTTP) network across a big chunk of East Yorkshire and Lincolnshire in England, recently took a break from their normal work to help the BBC’s DIY SOS team and the Gladiators to build a new, purpose-built youth centre in the market town of Beverley.

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UK ISP BT Criticised Over Failure of Broadband Battery Backup During Power Cuts

2nd January, 2026 (74 Comments)

Broadband provider BT (EE) has been criticised by a resident of the remote Outer Hebrides (Scotland) island of Scalpay after they found that the Battery Backup (BBU) device, which the ISP provided for their internet and Digital Voice (phone) service, failed to work in two out of three recent power cuts. A bit of a problem as the house also gets no mobile signal.

Ofcom Publish Telecoms and Broadband Proposals for Hull UK and KCOM UPDATE2

18th December, 2025 (7 Comments)

The UK telecoms regulator has today published the results of their Telecoms Access Review 2026 (TAR) for the Hull-area of East Yorkshire, which sets out how they intend to promote competition and investment in gigabit broadband (inc. business connectivity) across an area of c.198,000 premises that was previously totally dominated by KCOM’s network.

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ISP KCOM Start Black Friday SALE on UK Broadband Packages

9th November, 2025 (0 Comments)

Macquarie-backed network operator KCOM, which has already deployed their own full fibre (FTTP) network across 305,000 premises in parts of East Yorkshire (primarily Hull) and Lincolnshire in England, has finally kicked off their big Black Friday sale and slashed the monthly rental on their broadband packages for new customers.

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EE and Three UK Attract Most Complaints for Broadband and Mobile in Q2 2025

30th October, 2025 (12 Comments)

Ofcom has today published their latest quarterly Q2 2025 study of UK consumer telecoms and TV complaints, which names EE as attracting the most gripes from customers for fixed broadband and Pay TV services, while Three UK took the most flak for Mobile services.

MS3 Guy Miller and Zen Internet Richard Tang

CEO of UK Broadband Altnet MS3 to Step Down at Christmas After 4 Years UPDATE

21st October, 2025 (5 Comments)

The CEO of Hull-based alternative UK network operator MS3, Guy Miller, has today announced his intention to “step away” from the company at Christmas after an “incredible four years“. The provider’s full fibre (FTTP) broadband network currently covers 234,000 premises (212k RFS) in the North of England and has connected 20,000 customers.

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MS3 Hit 20,000 Customer Milestone on Hull UK FTTP Broadband Network

22nd September, 2025 (10 Comments)

Hull-based alternative UK network operator MS3, which has deployed their full fibre (FTTP) broadband ISP network across 234,000 premises (207k RFS) in the North of England, has announced that they’ve just connected their 20,000th customer in the Hull and Humber region (up from 19,000 on 3rd July 2025).

Ofcom Shame TalkTalk and O2 for UK Broadband and Mobile Complaints in Q1 2025

7th August, 2025 (7 Comments)

Ofcom have today published their latest quarterly (Q1 2025) study of UK consumer telecoms complaints, which names TalkTalk as attracting the most negative feedback from customers for fixed broadband, while O2 took the most heat for Mobile and Virgin Media were put on the naughty step for Pay TV services.

KCOM to Launch Broadband Infrastructure Sharing in Hull UK on 1st August 2025

31st July, 2025 (4 Comments)

Hull-based network operator KCOM, which has already deployed their own full fibre (FTTP) broadband network across a big chunk of East Yorkshire and Lincolnshire, has today confirmed that their new infrastructure sharing solution (i.e. giving rivals access to their cable ducts and poles) will officially go live on 1st August 2025. But is it too little, too late.

Broadband and Phone Provider KCOM Bids Farewell to CEO Tim Shaw

29th July, 2025 (0 Comments)

Hull-based UK network operator KCOM, which has deployed their own Fibre-to-the-Premises (FTTP) broadband network across a big chunk of East Yorkshire and Lincolnshire (England), has announced that current Chief Executive Officer (CEO), Tim Shaw, is to step down. The outgoing CEO will hand over the reins to CFO Richard Schäfer on an interim basis.