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Articles for Category Tag - KCOM

 
united kingdom coloured counties map

11th December, 2018 (4 Comments)

Over the next few years the UK will witness a surge in alternative fibre optic (FTTP) broadband ISP networks, which means that investment and competition will vary a lot by geography. In response Ofcom has today begun consulting upon a new approach to how they set regulation and define such markets from 2021.

10mbps uso minimum broadband speed uk

5th December, 2018 (33 Comments)

As predicted Ofcom has today proposed that BT and KCOM should be designated as the official Universal Service Providers (USP) for the Government’s new “legally binding” Universal Service Obligation (USO), which from 2020 will make it possible for those in slow speed areas to request a broadband speed of at least 10Mbps.

kcom engineer hull indoor

30th November, 2018 (18 Comments)

The incumbent ISP for Hull (East Riding of Yorkshire), KCOM, has moved to address consumer concerns by refreshing their fibre optic (FTTP/C) “Lightstream” broadband packages to offer more unlimited data options (as opposed to old fashioned capped allowances), cheaper prices and a new 900Mbps tier.

kcom_pro_team

6th November, 2018 (1 Comment)

The dominant ISP for Hull in East Yorkshire, KCOM, has announced the introduction of their new “PRO Team” service, which claims to be the “first of its kind in the UK” and involves sending out a special engineering team to help solve customers’ Wi-Fi woes, router problems and buffering issues for free.

major capacity fibre optic cables

2nd November, 2018 (13 Comments)

The UK telecoms regulator has today begun consulting on their new Business Connectivity Market Review 2018/19 (BCMR), which among other things is proposing “unrestricted access” to Openreach’s (BT) cable ducts / telegraph poles to boost fibre broadband. It will also try again to impose a Dark Fibre Access (DFA) product.

kcom_telegraph_pole_female_engineer

10th October, 2018 (1 Comment)

The incumbent ISP for Hull in East Yorkshire, KCOM, has today unveiled the next 11,100 premises and areas that will benefit from the on-going deployment of their Gigabit capable Lightstream pure fibre optic (FTTP) “ultrafast broadband” network.

kcom van in car park

4th October, 2018 (0 Comments)

The Managing Director of Hull’s (East Yorkshire) incumbent telecoms operator KCOM, Sean Royce, has hinted in a special Q&A event that lower prices could be on the way for local broadband subscribers. The new year will also bring the introduction of a new “Super Router“.

10Mbps broadband uk uso usc

13th September, 2018 (22 Comments)

Ofcom has revealed that only BT (Openreach), KCOM, Hyperoptic, Quickline and Broadway Partners have expressed a formal interest in becoming suppliers for the new Universal Service Obligation (USO), which from 2020 will make it possible for anybody in a slow speed area to request a broadband speed of at least 10Mbps.

best uk broadband isp gold star

10th September, 2018 (9 Comments)

Internet and phone providers Zen Internet and Plusnet have come top in a new biannual UK MSE survey of ISP customer service quality. Sadly the news isn’t so good for those at the opposite (bottom) end of the table, where TalkTalk and the Post Office could both be found.

mastersocket nte5c copper cable bonding mess aaisp

1st August, 2018 (11 Comments)

Last week the UK Government proposed an industry led “switchover” process to remove the old copper line (broadband and phone) telecoms network as “full fibre” (FTTP/H) is deployed, but it stopped short of setting a full switch-off date. Now the Institute of Directors has called for a solid date, possibly as early as 2025.

kcom van and two fibre engineers

6th July, 2018 (2 Comments)

The incumbent ISP for Hull (East Yorkshire), KCOM, has today announced the next areas (approximately 10,000 premises) to benefit from the on-going rollout of their “ultrafast” (Gigabit capable) Lightstream pure fibre optic broadband (FTTP) network.

uk map green broadband telecoms britain

21st June, 2018 (14 Comments)

After a bit of a delay Ofcom has today published the draft outcome of their latest Wholesale Broadband Access (WBA) market review, which among other things imposes some new rules upon KCOM in Hull (East Yorkshire) and relaxes regulation across more of the UK due to rising competition between ISPs.

kcom engineer hull garden

1st June, 2018 (12 Comments)

The BBC One consumer rights TV show, Rip Off Britain, looks set to take KCOM’s broadband and phone network in Hull (East Yorkshire) to task when it returns for a new series from 11th June 2018. The telecoms provider could face criticism of its prices, customer service and monopoly position in the local market.

voip broadband calling uk

24th May, 2018 (32 Comments)

Operators like KCOM and BT are preparing to move away from traditional analogue telephone networks (PSTN) and replace them with broadband based all IP solutions. As part of that Ofcom are consulting on maintaining access to UK emergency services (police etc.), which could be more exposed to power cuts etc.

kcom engineer hull indoor

11th May, 2018 (16 Comments)

East Yorkshire focused ISP KCOM, which serves Hull, has long talked about becoming one of the first cities in the UK to switch-off their ageing copper telephone service (here). As part of that they’ve contracted Amdocs to provide automated software management of their network components.

ofcom uk home broadband speeds by region 2018 map

9th May, 2018 (9 Comments)

Ofcom has published their annual study of fixed line home broadband ISP speeds across the United Kingdom, which reveals that the average download rate has risen from 36.2Mbps last year to 46.2Mbps now, while uploads hit 6.2Mbps (up from 4.3Mbps). Sadly the gap between urban and rural areas persists.

consumer satisfaction broadband rating

3rd May, 2018 (3 Comments)

Ofcom has published their annual study of service quality, call waiting times, complaints and service provision among the largest UK ISPs and Mobile operators, which among other things found that Plusnet had the longest call waiting times (7:50 mins) and the highest broadband satisfaction (86%).

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