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Articles for Category Tag - KCOM

KCOM’s Broadband Engineers Help Out on BBC DIY SOS TV Show in Beverley

6th January, 2026 (0 Comments)

Engineers from Hull-based broadband ISP KCOM, which have deployed their own full fibre (FTTP) network across a big chunk of East Yorkshire and Lincolnshire in England, recently took a break from their normal work to help the BBC’s DIY SOS team and the Gladiators to build a new, purpose-built youth centre in the market town of Beverley.

BT Battery Back Up BBU for SmartHub Plus Router

UK ISP BT Criticised Over Failure of Broadband Battery Backup During Power Cuts

2nd January, 2026 (71 Comments)

Broadband provider BT (EE) has been criticised by a resident of the remote Outer Hebrides (Scotland) island of Scalpay after they found that the Battery Backup (BBU) device, which the ISP provided for their internet and Digital Voice (phone) service, failed to work in two out of three recent power cuts. A bit of a problem as the house also gets no mobile signal.

Ofcom Publish Telecoms and Broadband Proposals for Hull UK and KCOM UPDATE2

18th December, 2025 (7 Comments)

The UK telecoms regulator has today published the results of their Telecoms Access Review 2026 (TAR) for the Hull-area of East Yorkshire, which sets out how they intend to promote competition and investment in gigabit broadband (inc. business connectivity) across an area of c.198,000 premises that was previously totally dominated by KCOM’s network.

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ISP KCOM Start Black Friday SALE on UK Broadband Packages

9th November, 2025 (0 Comments)

Macquarie-backed network operator KCOM, which has already deployed their own full fibre (FTTP) network across 305,000 premises in parts of East Yorkshire (primarily Hull) and Lincolnshire in England, has finally kicked off their big Black Friday sale and slashed the monthly rental on their broadband packages for new customers.

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EE and Three UK Attract Most Complaints for Broadband and Mobile in Q2 2025

30th October, 2025 (12 Comments)

Ofcom has today published their latest quarterly Q2 2025 study of UK consumer telecoms and TV complaints, which names EE as attracting the most gripes from customers for fixed broadband and Pay TV services, while Three UK took the most flak for Mobile services.

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CEO of UK Broadband Altnet MS3 to Step Down at Christmas After 4 Years UPDATE

21st October, 2025 (5 Comments)

The CEO of Hull-based alternative UK network operator MS3, Guy Miller, has today announced his intention to “step away” from the company at Christmas after an “incredible four years“. The provider’s full fibre (FTTP) broadband network currently covers 234,000 premises (212k RFS) in the North of England and has connected 20,000 customers.

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MS3 Hit 20,000 Customer Milestone on Hull UK FTTP Broadband Network

22nd September, 2025 (10 Comments)

Hull-based alternative UK network operator MS3, which has deployed their full fibre (FTTP) broadband ISP network across 234,000 premises (207k RFS) in the North of England, has announced that they’ve just connected their 20,000th customer in the Hull and Humber region (up from 19,000 on 3rd July 2025).

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Ofcom Shame TalkTalk and O2 for UK Broadband and Mobile Complaints in Q1 2025

7th August, 2025 (7 Comments)

Ofcom have today published their latest quarterly (Q1 2025) study of UK consumer telecoms complaints, which names TalkTalk as attracting the most negative feedback from customers for fixed broadband, while O2 took the most heat for Mobile and Virgin Media were put on the naughty step for Pay TV services.

KCOM to Launch Broadband Infrastructure Sharing in Hull UK on 1st August 2025

31st July, 2025 (4 Comments)

Hull-based network operator KCOM, which has already deployed their own full fibre (FTTP) broadband network across a big chunk of East Yorkshire and Lincolnshire, has today confirmed that their new infrastructure sharing solution (i.e. giving rivals access to their cable ducts and poles) will officially go live on 1st August 2025. But is it too little, too late.

Broadband and Phone Provider KCOM Bids Farewell to CEO Tim Shaw

29th July, 2025 (0 Comments)

Hull-based UK network operator KCOM, which has deployed their own Fibre-to-the-Premises (FTTP) broadband network across a big chunk of East Yorkshire and Lincolnshire (England), has announced that current Chief Executive Officer (CEO), Tim Shaw, is to step down. The outgoing CEO will hand over the reins to CFO Richard Schäfer on an interim basis.

Broadband ISP KCOM Awards Three More Digital Inclusion Grants

9th July, 2025 (0 Comments)

Hull-based incumbent broadband provider KCOM, which has built a Fibre-to-the-Premises (FTTP) network across large parts of East Yorkshire and Lincolnshire in England, has named three more winners for their Digital Inclusion Grants – worth a combined £20k. A total of £100,000 has so far been paid out to related projects since the scheme started.

New Study Examines UK Full Fibre Broadband Take-up by Age of Network

4th July, 2025 (15 Comments)

Strategic consultancy firm Eight Advisory has today published the third edition of their Takeup Tracker, which examines the rise in take-up across the UK’s many alternative full fibre (FTTP) broadband networks (altnets) and compares it with that of Openreach (BT). This edition also takes a deeper dive into take-up by age of network – a key factor in gauging progress.

KCOM Publish Prices for Broadband Infrastructure Sharing in Hull UK UPDATE

3rd July, 2025 (15 Comments)

Hull-based network operator KCOM, which has already deployed their own Fibre-to-the-Premises (FTTP) broadband network across a big chunk of East Yorkshire and Lincolnshire, has today quietly published their first terms and pricing details for a new PIA solution. The product allows rivals to run new fibre via the operator’s existing cable ducts and poles.

Ofcom Ranks Big UK Mobile and Broadband ISPs by Quality and Faults – 2025

22nd May, 2025 (4 Comments)

Ofcom has today published their 2025 study of UK broadband, phone and mobile service quality, call waiting times, complaint levels, fault repairs, compensation and install times for the largest providers. For example, TalkTalk attracted the lowest satisfaction for broadband (77%) and Plusnet (BT) secured the highest (91%).

MS3 Networks Back Online After Suffering Major Broadband Outage

15th May, 2025 (1 Comment)

Hull-based alternative UK network operator MS3, which has deployed their full fibre (FTTP) broadband ISP network across 234,000 premises (207k RFS) in the North of England and connected 18,000 customers (mostly in the Hull and Humber region), appears to have returned to life after suffering a major service outage yesterday. But some users may need to reboot their routers.

MS3 Cuts Jobs as Focus Shifts from UK Broadband Build to Take-up

7th May, 2025 (1 Comment)

Hull-based network operator MS3, which has already deployed their full fibre (FTTP) broadband ISP network across 234,000 premises (207k RFS) in the North of England and connected 18,000 customers (mostly in the Hull and Humber region), have started notifying staff of redundancies as they switch to commercialise the network.

Ofcom Blasts NOW and TalkTalk for UK Broadband Complaints – Q4 2024

1st May, 2025 (0 Comments)

Ofcom have today published their latest quarterly (Q4 2024) study of UK consumer telecoms complaints, which shames NOW Broadband (NOW TV) and TalkTalk for attracting the most complaints about broadband, while O2 took the most heat for Mobile and Virgin Media was put on the naughty step for Pay TV services.