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Articles for Category Tag - KCOM

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TalkTalk Attract Most UK Complaints for Broadband and Sky Mobile for Mobile in Q1 2026

23rd July, 2026 (0 Comments)

Ofcom has this morning published their latest Q1 2026 study of quarterly UK consumer telecoms and TV complaints, which reports that TalkTalk attracted the most complaints from customers for fixed broadband services, while Sky Mobile came top of the naughty table for Mobile services and EE did the same for Pay TV. But complaint volumes have fallen to their lowest ever level.

Starlink broadband dish terminal facing space - website screenshot

Ofcom Confirms Starlink is Viable Alternative to 10Mbps UK Broadband USO

13th July, 2026 (28 Comments)

The UK telecoms, internet content and media regulator, Ofcom, has confirmed to ISPreview that the availability of Starlink’s ultrafast satellite broadband service now means that fewer customers may need to request the 10Mbps+ Universal Service Obligation (USO) from BT across much of the country (or KCOM in Hull).

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Quickline Backer Allegedly in UK Broadband Merger Talks with KCOM in Hull

25th May, 2026 (4 Comments)

Canadian investment firm Northleaf Capital Partners, which backs alternative rural UK broadband ISP Quickline, has reportedly expressed an interest in acquiring KCOM, the incumbent broadband and phone provider for Hull, from Australian investment group Macquarie. But any deal is likely to see Northleaf pay less than the £627m Macquarie did to buy the incumbent.

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Vodafone Attract Most Ofcom UK Complaints for Broadband and O2 for Mobile – Q4 2025

11th May, 2026 (7 Comments)

Ofcom has today published their latest quarterly (Q4 2025) study of UK consumer telecoms and TV complaints, which finds that Vodafone attracted the most complaints from customers for fixed broadband services, while O2 came top of the naughty table for Mobile services and EE did the same for Pay TV.

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KCOM’s UK Results Reveal Huge £530m Write Down in Value of its Assets

13th April, 2026 (10 Comments)

The incumbent broadband and telecoms provider for Hull, KCOM, which has also built their full fibre (FTTP) network across other parts of East Yorkshire and Lincolnshire (England), have published their annual accounts to 31st March 2025 and revealed a huge c. £530m write down in the value of their assets. The results give context to the company’s new capital restructuring deal.

KCOM in Hull UK Reach Agreement to Restructure its Current Capital Structure

27th March, 2026 (8 Comments)

Telecoms network operator KCOM, which is the incumbent broadband provider for Hull and has also deployed their full fibre (FTTP) network across other parts of East Yorkshire and Lincolnshire (England), has revealed that they’ve reached an agreement with their lenders and shareholders to restructure their current capital structure.

Gov Set New Fixed Telecoms Charter for UK Analogue Phone and Exchange Closures

24th March, 2026 (7 Comments)

The UK Government appears to have published a revised Fixed Telecoms Modernisation Charter (FTMC), which sets out the steps that fixed line broadband and phone providers must take to ensure that customers “remain safe” during the current switch-off of analogue phone (PSTN) services and future closure of thousands of Openreach’s legacy exchanges.

Fibre optic broadband cables connecting to a house by CoPilot AI for MJ - 210524

Ofcom Find 532,000 UK Consumers Taking Social Broadband and Mobile Tariffs

26th February, 2026 (13 Comments)

The UK telecoms regulator has today published their annual Pricing Trends Report for 2026, which among other things confirms that the take-up of cheaper social broadband ISP and mobile tariffs for those on state benefits has jumped to 532,000 customers in June 2025 (up from 506,000 last year). But that’s still just 8.6% of eligible households (e.g. those on Universal Credit) and awareness remains low.

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FTTH Council Europe Updates on Copper Switch Off Progress by Country

24th February, 2026 (1 Comment)

The FTTH Council Europe has this afternoon published their latest annual (2026) update on the progress being made across 27 EU member states (inc. the United Kingdom, Norway and Switzerland) in switching off older copper based broadband networks, which forms part of the wider move to adopt gigabit full-fibre (FTTP/H/B) infrastructure.

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EE, TalkTalk and Vodafone Attract Most UK Complaints for Broadband in Q3 2025

19th February, 2026 (1 Comment)

Market regulator Ofcom has this morning published their latest quarterly Q3 2025 study of UK consumer telecoms and TV complaints, which jointly names EE, TalkTalk and Vodafone as attracting the most moans from customers for fixed broadband services, while Sky Mobile took the most flak for Mobile services and EE did the same for Pay TV.

Macquarie Hires Advisors to Prep Hull UK Broadband Operator KCOM for Sale

9th February, 2026 (16 Comments)

A new report claims that Australian investment group Macquarie has hired business advisors at Perella Weinberg Partners (PWP) to prepare KCOM for sale in Q2 2026. The operator is the incumbent broadband and phone provider for Hull, although their Fibre-to-the-Premises (FTTP) network also extends into other parts of East Yorkshire and Lincolnshire.

UK Broadband and Phone Provider KCOM Promotes Richard Schafer to CEO

16th January, 2026 (0 Comments)

Network operator KCOM, which has deployed their Fibre-to-the-Premises (FTTP) broadband network across a big chunk of East Yorkshire and Lincolnshire in England, has today announced that they’ve promoted Richard Schäfer to the position of permanent Chief Executive Office (CEO) to replace Tim Shaw, who stepped down last year (here).

Grain Expand UK Full Fibre Broadband Network into Goole, East Yorkshire

15th January, 2026 (0 Comments)

Carlisle-based alternative broadband ISP Grain, which in 2025 secured a £225m funding boost (here) and has already built their point-to-point full fibre (FTTP) network to cover 270,000 UK premises (aiming for 600,000 in the future), has today continued the drip feed of new network expansion announcements by adding Goole in the East Riding of Yorkshire (England) to their list.

Broadband ISP KCOM Reveals Hull UK’s Internet Traffic Use Over Christmas

8th January, 2026 (4 Comments)

Macquarie-backed telecoms provider KCOM, which have deployed their own full fibre broadband (FTTP) network across 305,000 premises in parts of East Yorkshire (primarily Hull) and Lincolnshire (England), has revealed that customers in the Hull area consumed 2,500,000 GigaBytes (GB) of data traffic on Christmas Day 2025 (500,000GB more than usual) – it’s “busiest day ever for online traffic“.

KCOM’s Broadband Engineers Help Out on BBC DIY SOS TV Show in Beverley

6th January, 2026 (0 Comments)

Engineers from Hull-based broadband ISP KCOM, which have deployed their own full fibre (FTTP) network across a big chunk of East Yorkshire and Lincolnshire in England, recently took a break from their normal work to help the BBC’s DIY SOS team and the Gladiators to build a new, purpose-built youth centre in the market town of Beverley.

BT Battery Back Up BBU for SmartHub Plus Router

UK ISP BT Criticised Over Failure of Broadband Battery Backup During Power Cuts

2nd January, 2026 (74 Comments)

Broadband provider BT (EE) has been criticised by a resident of the remote Outer Hebrides (Scotland) island of Scalpay after they found that the Battery Backup (BBU) device, which the ISP provided for their internet and Digital Voice (phone) service, failed to work in two out of three recent power cuts. A bit of a problem as the house also gets no mobile signal.

Ofcom Publish Telecoms and Broadband Proposals for Hull UK and KCOM UPDATE2

18th December, 2025 (7 Comments)

The UK telecoms regulator has today published the results of their Telecoms Access Review 2026 (TAR) for the Hull-area of East Yorkshire, which sets out how they intend to promote competition and investment in gigabit broadband (inc. business connectivity) across an area of c.198,000 premises that was previously totally dominated by KCOM’s network.