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Mobile Operator EE Coughs to Being Late with 118 Price Cap

Wednesday, June 12th, 2019 (11:26 am) - Score 5,670

BT, the owner of EE, has provided information to Ofcom that suggests it failed to apply the regulator’s new price cap on UK calls to 118 numbers (Directory Enquiries) until mid-April 2019, which may have resulted in a tiny number of customers being incorrectly charged.

Few people use 118 numbers now that the internet is so pervasive. Nevertheless Ofcom recently noted that some operators of such services were charging as much as £20 for a 90 second call and so they decided to take action. In response the regulator capped the maximum cost that a 118 service can charge at £3.65 per 90 seconds and this was enforced from 1st April 2019 (here).

Sadly BT recently informed Ofcom that a number of their EE customers were able to call 118 numbers, until mid-April 2019, without this cap being applied. The regulator has thus opened a new investigation to “examine whether there are reasonable grounds to believe that EE has failed to comply with its obligations” (here). This looks to be a fairly minor incident and one that BT should have no problem rectifying.

Leave a Comment
8 Responses
  1. Avatar Mike says:

    Just give the customers back their money..

  2. Avatar William Fagan says:

    Typical EE moneygrabbers.

    1. Avatar Honest John says:

      Your a rocket… Mistakes happen and undoubtedly will get correct by the companies. And by the looks of things it was BT that came forward to admit the error.

  3. Avatar kaptainkandikat says:

    ee, a BT company.

    nuff said!

    1. Avatar useless says:

      Plusnet a few days ago with their “small number” of customers and now EE with a “tiny number” of customers bu11$h1t. Typical BT.

  4. Avatar JODIE says:

    E E has let it self down I have been sent 2 new phones a NOKIA 3310 and a HAWK both of them does not work they ring on the phone but not on the people you are ringing it just comes up miss cal when ask why this is they say they don’t know what a joke

    1. Avatar Kevin Sampson says:

      What has that got to do with 118 numbers and being a ee customer myself i find them excellent why dont u send the fones bk and get a diff fone just moaning for the sake of it get a life

  5. Avatar Ian says:

    Various other providers haven’t updated their price lists and are still showing rates that are above the cap. This, some six months after the deadline date.

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