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Mobile Operator EE Coughs to Being Late with 118 Price Cap

Wednesday, June 12th, 2019 (11:26 am) - Score 5,406
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BT, the owner of EE, has provided information to Ofcom that suggests it failed to apply the regulator’s new price cap on UK calls to 118 numbers (Directory Enquiries) until mid-April 2019, which may have resulted in a tiny number of customers being incorrectly charged.

Few people use 118 numbers now that the internet is so pervasive. Nevertheless Ofcom recently noted that some operators of such services were charging as much as £20 for a 90 second call and so they decided to take action. In response the regulator capped the maximum cost that a 118 service can charge at £3.65 per 90 seconds and this was enforced from 1st April 2019 (here).

Sadly BT recently informed Ofcom that a number of their EE customers were able to call 118 numbers, until mid-April 2019, without this cap being applied. The regulator has thus opened a new investigation to “examine whether there are reasonable grounds to believe that EE has failed to comply with its obligations” (here). This looks to be a fairly minor incident and one that BT should have no problem rectifying.

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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7 Responses
  1. Avatar Mike

    Just give the customers back their money..

  2. Avatar William Fagan

    Typical EE moneygrabbers.

    • Avatar Honest John

      Your a rocket… Mistakes happen and undoubtedly will get correct by the companies. And by the looks of things it was BT that came forward to admit the error.

  3. Avatar kaptainkandikat

    ee, a BT company.

    nuff said!

    • Avatar useless

      Plusnet a few days ago with their “small number” of customers and now EE with a “tiny number” of customers bu11$h1t. Typical BT.

  4. Avatar JODIE

    E E has let it self down I have been sent 2 new phones a NOKIA 3310 and a HAWK both of them does not work they ring on the phone but not on the people you are ringing it just comes up miss cal when ask why this is they say they don’t know what a joke

    • Avatar Kevin Sampson

      What has that got to do with 118 numbers and being a ee customer myself i find them excellent why dont u send the fones bk and get a diff fone just moaning for the sake of it get a life

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