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Vodafone Fault Hits Broadband and Mobile Across UK and Europe

Thursday, June 13th, 2019 (5:24 pm) - Score 2,114
Vodafone UK 2016

Customers of both Vodafone’s fixed line broadband and mobile data (3G, 4G and 5G) services from across the UK and Europe appear to be suffering from degraded internet connectivity on their network after an unspecified problem occurred with one of their international transit links, but it’s now being fixed.

The first reports began to come in at around 2pm today but a spokesperson for the operator on Twitter said that services are now being restored, “We are aware that some customers are experiencing issues with their mobile data & broadband services. Our engineers are working hard to fix the issue, services are now being restored. This could take some time and sorry for any inconvenience caused.”

Some customers appear to have got around the connectivity issues by using a third-party DNS provider, while others found some luck with a Virtual Private Network (VPN), although experiences do vary. By the sounds of it there may have been a configuration or routing/peering problem somewhere within their network.

During the event customers reported difficulty connecting to websites and other internet services, as well as extremely high latency times and a lot of jitter. Internet transfer speeds were also extremely slow to some sites and servers, but not to others.

UPDATE 14th June 2019 @ 8:29am

The unusual fault looks to have also hit Vodafone’s customers outside of Europe (e.g. India), which does rather confirm that it must have been some sort of issue with their tier 1 transit links. We can’t recall ever having seen an operator affected like this across both their fixed line and mobile estate at the same time before.

In addition, a number of people seem to be saying that they’ve been seeing similar, albeit more sporadic, issues with their connectivity for the past week or two.

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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6 Responses
  1. Avatar dave

    I almost migrated our BT broadband over to Vodafone earlier in the year. I’m glad I didn’t, as it appears to be proving even less reliable than their mobile service.

  2. Avatar Michael V

    @dave. All Operators have issues. I’ve been with Vodafone home fibre since October & it’s the best service I’ve had in years.

  3. Avatar Girts

    I’m with Vodafone UK on home and mobile network for some while but something like this never happened.
    It all started on Monday 10/06 I nearly lost connection to most of Latvian servers with download speeds of 0.5mbps.
    had called Cs every day since first day with no results or explanation, and even until now, still no information in Cs departments they are absolutely useless.

    • Avatar A

      @girts you can’t blame the CS agents, they can only go on the info provided to them by their employer.

  4. Avatar Paul W

    I put my parents on vodafone, it’s terrible compared to my idnet service. I can’t wait till November to switch them to idnet. You get what you pay for.

  5. Avatar Ferrocene Cloud

    Unfortunately, stopping irresponsible peers from harming your network can go very wrong.

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